Imran Khan Shamstabrez

• Job Responsibilitiesunderstand & follow company specifications. Receive, pack, count, issue & deliver good received. Report any discrepancies to Storeroom Management in timely manner.
  assist in physical loading of all Food, Beverage & Supply items and ensure that all items are stored & stacked as per USPH requirements.
  maintain a clean and safe workspace, ensure that all areas of responsibility are kept in clean and sanitized condition.
  Maintain strict adherence to protocols for preventing cross-contamination between different types of food items. Ensure First in First Out (FIFO) system is followed and report spoilages etc.
  ensure that Cold rooms and freezers are maintained at the recommended temperatures & any inconstancies are reported promptly to Storeroom Manager.
  ensure that Stock on Hand is accounted for and no unauthorized personnel enter the storeroom by keeping storerooms locked when not in use.
  Ensure proper documentation process as per company guideline is followed while issuing the goods.
  

Technical Support: Providing phone, email, remote, and in-person support to troubleshoot various technical problems.

Troubleshooting & Problem Solving: Diagnosing and resolving issues with desktop computers, software applications, hardware peripherals, and network connectivity.

Installation & Configuration: Installing and configuring computer hardware, software, peripherals, and networking equipment.

Network Support: Understanding networking concepts like TCP/IP, DNS, and DHCP.

Software Support: Proficiency in Microsoft Office Suite and other relevant desktop applications.

Hardware Maintenance: Performing routine maintenance, repairs, and upgrades for hardware components.

User Training: Providing new system orientation and training to end users.

Documentation: Maintaining accurate records of technical issues and solutions.

Help Desk Software: Experience with help desk software like Zendesk or ServiceNow.

Customer Service: Demonstrating strong communication and customer service skills.

Security Compliance: Understanding and adhering to cybersecurity protocols.

Remote Support: Utilizing remote desktop tools like TeamViewer and RDP.

• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
• Resolved Number technical support inquiries per day.
• Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.

• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Mentored junior members of the team on best practices in issue resolution techniques.
• Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.

• Client Name Time warner Cable Usa
• Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
• Mentored junior analysts, fostering professional development while enhancing overall team performance.
• Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
• Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.