Imran Memon

As a Corporate Talent Specialist at SkillGigs.com, I sourced US-based talent in Healthcare and IT sectors, managed the full recruitment cycle, and collaborated with hiring managers to provide suitable candidates.

• Conducted initial screenings and interviews to assess candidates’ qualifications and cultural fit.
• Utilize various sourcing methods, including LinkedIn sales navigator, social media, job boards, and employee referrals, to attract qualified candidates
• Maintained accurate records of all recruitment activities in the applicant tracking system (ATS).
• Organized and participated in job fairs, networking events, and university recruitment programs to build a talent pipeline.
• Mentored and trained junior recruiters, resulting in a 20% increase in team productivity.
• Additionally, supported the Marketing team by leveraging LinkedIn Sales Navigator to gather data for marketing purposes.
• Utilized tools like Klaviyo, NeverBounce, ZeroBounce, and other essential tools for data validation and email marketing campaigns.

• Resolved customer queries for QLINK Wireless services, a government-funded telecom service for underprivileged people in US.
• Handled inbound calls from customers nationwide to provide assistance and support.
• Developed strong communication and problem-solving skills in a fast-paced environment.

• Resolved customer queries via email, chat, and calls for Europe's leading logistics company, DPD.
• Managed escalations and contacted depots to track parcel locations.
• Handled customer inquiries and provided timely resolutions

• Managed pending collections and successfully collected debts from defaulters to ensure financial stability.
• Implemented strategies to retain sales and prevent drop-offs, resulting in increased revenue for Unicorn Solutions.
• Trained and monitored new team members to enhance customer handling efficiency and overall team performance.

• Conducted cold calls to UK customers to generate leads for Hero BPO.
• Educated customers about products and services, resulting in increased interest.
• Organized and maintained data on interested leads for efficient sharing with clients.