Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MOHAMMED IMRAN

MOHAMMED IMRAN

Nizamabad

Summary

Proven Service Advisor with a track record of excellence at MARUTI SUZUKI OF INDIA, adept in SAAP and MS-OFFICE. Skillfully coordinated warranty claims, ensuring customer satisfaction and workshop efficiency. Achieved a Customer Engagement Index of 150/150, demonstrating exceptional communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Service Advisor/Floor Supervisor

Eicher (MGB MOTORS AND AUTO AGENCIES) DICHPALLY
NIZAMABAD
11.2023 - Current
  • Currently, I have been working as a service advisor/floor supervisor for the last year.
  • My role and responsibility is to attend to vehicle reports at our workshop for service or problems.
  • Note down all the demand repairs for ensuring the services.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Open the job card, and make sure that parts are available in spares, so as to avoid any inconvenience during repairs.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • If any vehicle is reported in breakdown/on site through the app.
  • Call to the customer asking about problems reported in the vehicle.
  • Sending a team to attain the breakdown location with tools and spare parts.
  • Coordinated warranty claims between customers and vendors to ensure timely resolution of issues.
  • Created and maintained accurate records of all warranties, including expiration dates and customer information.
  • Investigated warranty discrepancies with manufacturers or suppliers for replacement or repair of defective products.
  • Processed monthly warranty reports for management review and analysis.
  • Provided technical support to internal staff regarding warranty related inquiries from customers.
  • Prepared invoices for services rendered and collected payments from customers.

Service Advisor

MARUTI SUZUKI OF INDIA(VARUN MOTORS)
NIZAMABAD
11.2019 - 08.2023
  • Greeted customers and addressed their needs in a professional manner.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Open the job card, note down customer demand, repairs, and periodic maintenance service of the vehicle.
  • Explain the details of in-service activities, such as running repairs and PMS.
  • Estimation for the time and cost required for the completion of the vehicle for smooth delivery and customer delight.
  • Third day post-service follow-up for customer feedback from customers regarding any issues reported with any vehicle after services.
  • Customer Engagement Index (CEI) based on customer experience; they rated it as 150/150.
  • Assign the job to an available technician, and ensure that all demanded job repairs are done as per standard.
  • Monitor the workshop floor and ensure standard operating procedures are adhered to, and effective management of technicians.
  • Motivate the workshop team to keep and maintain high morale to achieve a high level of service to customers.
  • Ensure safety and other regulations are followed as per the requirements of the authority.
  • Ensure that workshop tools and equipment are maintained for the efficient running of the workshop.

Education

Bachelor of Mechanical Engineering - Mechanical Engineering

MUFFAKHAM JAH COLLEGE OF ENGINEEING AND TECHNOLOGY
HYDERABAD
05-2014

Skills

  • SAAP
  • MS-OFFICE
  • ERP

Languages

Hindi
First Language
English
Proficient (C2)
C2
Telugu
Intermediate (B1)
B1

Timeline

Service Advisor/Floor Supervisor

Eicher (MGB MOTORS AND AUTO AGENCIES) DICHPALLY
11.2023 - Current

Service Advisor

MARUTI SUZUKI OF INDIA(VARUN MOTORS)
11.2019 - 08.2023

Bachelor of Mechanical Engineering - Mechanical Engineering

MUFFAKHAM JAH COLLEGE OF ENGINEEING AND TECHNOLOGY

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