Imran Pasha
Bengaluru
Summary
Experienced Category Sales Manager with a demonstrated history of working in the retail industry. Skilled in Microsoft Office, Customer Service, Public Speaking. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Vendor Manager
GoStor.com
Bengaluru
01.2022 - Current
- Creating opportunities for vendors to increase their business on our Platform,Looking after their entire growth.
- Coordinated with other departments to ensure smooth flow of operations.
- Maintained up-to-date knowledge of company products and services.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Established processes for monitoring customer satisfaction levels.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Monitored employee attendance records, timekeeping, and payroll information.
Operations Executive
Arzooo.com
Bengaluru
11.2020 - 12.2022
- Monitored the status of inbound and outbound shipments to ensure timely delivery.
- Resolved issues relating to wrong or missing items in shipped packages.
- Collaborated with internal teams to optimize warehouse operations processes.
- Managed customer inquiries related to order fulfillment, shipping delays.
- Maintained accurate records of incoming and outgoing shipments.
Business Development Executive
Arzooo
Bengaluru
11.2018 - 11.2019
- Conducted market research and identified potential business opportunities.
- Negotiating the right price depending on the market trend.
- Projecting Sales Plan for seasonal events.
- Co-ordinate with marketing team for brand Merchandising.
- Collaborated with internal teams to develop tailored solutions for clients' needs.
- Analyzed competitor activities in order to understand industry trends and dynamics.
Catalogue Associate
Arzooo.com
Bengaluru
08.2017 - 11.2018
- Managed the development of product descriptions, pricing, images, and other content for catalogs.
- Determined best practices for updating existing database records as new products were added or removed from the catalogs.
- Identified discrepancies in existing catalogs and updated them accordingly.
Product Trainer
IFB Industries Ltd
Bengaluru
05.2014 - 08.2017
- Created assessments to evaluate the effectiveness of training programs.
- Facilitated classroom instruction for groups up to 30 students.
- Provided technical support during online training events using web conferencing tools.
- Assisted in developing training plans for new hires and existing employees.
- Implemented performance management systems to track employee progress against established goals.
- Identified areas for improvement within existing training programs and provided recommendations for change.
Store Manager
IFB POINT
Bengaluru
01.2012 - 04.2014
- Prepared monthly reports on sales figures, expenses, profits.
- Developed strategies to maximize sales and profitability.
- Planned special promotions or discounts based on market trends.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Brand Promoter
IFB Appliances LTD
Bengaluru
10.2006 - 12.2011
- Demonstrated how to use products by providing demonstrations at Retail Stores for Customers.
- Provided customers with product information and answered their questions.
- Analyzed competitor strategies and identified opportunities to differentiate our own brand from competitors' offerings.
Education
Microsoft - Microsoft Power BI
Skill Nation
Online05-2023
MS Office - Advanced Microsoft Excel Master Class
Skill Nation
Online05-2021
Higher Secondary School -
Crescent Public School
Bangalore 03-2005
Skills
- Procurement
- E-Commerce
- Vendor Sourcing
- Vendor Qualification
- Microsoft Office
- Customer Service
- Operational Reporting
- Training and Orientation
- Relationship Management
Websites
Certification
Microsoft Certified Application Specialist: Using Microsoft Office Excel 2007, Skill Nation
Microsoft certified Application Specialist :Using Microsoft Power Bi, Skill Nation.
Accomplishments
- Awarded as a Best Sales Man for South India in IFB Appliances Yearly contest won 1st State award and 3rd national Award.
- Promoted as a Store Retail manager in IFB Appliances for a Brand Shop for achieving Targets.
- Promoted As a Product Trainer Position and got on-role after evaluating certain Skills and product knowledge.
- Promoted as a Operations Executive from Catalog executive in Arzooo.com taking care of Logistics operations for West.
- Promoted as an Assistant Manager for gostor.com from Operations, onboarding and handling growth for retailers Across Pan India.
Languages
English
First Language
Kannada
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Advanced (C1)
C1
Telugu
Advanced (C1)
C1
Timeline
Vendor Manager
GoStor.com
01.2022 - Current
Operations Executive
Arzooo.com
11.2020 - 12.2022
Business Development Executive
Arzooo
11.2018 - 11.2019
Catalogue Associate
Arzooo.com
08.2017 - 11.2018
Product Trainer
IFB Industries Ltd
05.2014 - 08.2017
Store Manager
IFB POINT
01.2012 - 04.2014
Brand Promoter
IFB Appliances LTD
10.2006 - 12.2011
Microsoft - Microsoft Power BI
Skill Nation
MS Office - Advanced Microsoft Excel Master Class
Skill Nation
Higher Secondary School -
Crescent Public School
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