Summary
Overview
Work History
Education
Skills
Certification
Awards
Volunteer Experience
Timeline
Generic

Imran QADRI

Service & Operations Manager
Dubai

Summary

Seasoned Operations Manager with over 20 years of experience in IT and Telecom industry. Specialized in aligning business strategies with operations to consistently surpass customer expectations. Known for leading teams to success, driving cost savings and streamlining processes, thrive on developing talent and managing projects that boost efficiency and profits. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

18
18
years of professional experience
3
3
years of post-secondary education
3
3
Certifications

Work History

Service & Operations Manager

Thales
Dubai
6 2021 - Current
  • Directed global service delivery and operations, managing over 60+ international accounts with 4G/5G solutions, consistently exceeding quality standards and meeting customer SLAs with exceptional service
  • Leveraged ITIL best practices to transform operating model, increasing revenue to $110 million and boosting profitability by 40%
  • Directed and mentored global team of 35+, increasing productivity by 20% and reducing project turnaround time by 15%
  • Achieved 50% reduction in downtime and decreased incident resolution time by 30%, cutting project costs by 15%
  • Honored with Operation Excellence Award for exceptional leadership in reducing operational costs by 20% and elevating customer satisfaction by 25%.
  • Managed cross-functional teams, ensuring timely completion of projects within budget constraints.

Integration Team Manager

Thales
Dubai
03.2016 - 06.2021
  • Led cross-functional team of 18 to deploy telecom solutions successfully, meeting project milestones on time and within budget while fostering innovation
  • Directed 4G-enabled DMC projects across multiple countries, enhancing network coverage by 25% and boosting data speeds by 15%, improving user experience for millions
  • Designed and implemented scalable network solutions, increasing network capacity by 40% and preparing clients for future technological advancements
  • Awarded Best Product Contributor for slashing deployment costs by 20% and timelines by 30%, boosting new clients by 25% and securing $10 million in annual contracts.
  • Developed performance measurement strategies, identifying areas for improvement.

Subject Matter Expert

Gemalto
Dubai
12.2012 - 02.2016

Responsible to drive advancements in 4G/5G technologies, deliver strategic project management, enhancing network performance and client satisfaction and training initiative to mentor teams to boost industry expertise and project profitability

  • Recognized as leading expert in 4G/5G technologies, driving advancements and contributing to significant improvements in telecom solutions and services
  • Implemented improved deployment strategies that reduced projects cost by 15%, allowing us to pass on savings to clients and increase profit margins by 10%
  • Mentored peers and conducted training sessions for major telecom operators, fostering innovation and boosting team capabilities, resulting in 20% increase in projects profitability.
  • Designed and implemented scalable network solutions, boosting capacity by 20% and future-proofing clients’ technology to keep them ahead in market.

Core Network Engineer

Etisalat UAE
Abu Dhabi
03.2006 - 11.2012
  • Being Core Network expert, significantly improved network performance by reducing latency and increasing data throughput
  • Led successful deployment of 4G network, expanded network capacity by 40% to meet growing demand
  • Optimized core network, cutting latency by 30% and boosting data throughput, significantly enhancing overall performance
  • Played pivotal role in deploying and launching 4G network, expanding coverage and improving connectivity for millions of users
  • Managed SMSC projects to boost network capacity by 40%, effectively meeting growing demand and ensuring reliable service
  • Identified and resolved system issues promptly, achieving 20% reduction in downtime and maintaining continuous service availability.

Education

Master of Science - Computer Science

University of Central Punjab
Lahore, Pakistan
01.2001 - 12.2003

Skills

Telecommunication (3G/4G/5G)

Team Management

Communication

Emotional Intelligence

Operational Efficiency

Incident Management

Employee Motivation

Project Leadership

Product Management

Certification

Professional Scrum Product Owner

Awards

  • Thales - Operational Excellence Award: Reducing operational costs by 20% and elevating customer satisfaction by 25%.
  • Gemalto - Product Contribution Award: Slashing workload by 20% & timelines by 30% and securing $10 M annual contracts.

Volunteer Experience

Pakistan Children's Heart Foundation, Lahore, Punjab, 2021-2022, Volunteered as a fundraising coordinator for the PCHF, a non-profit charitable organization dedicated to saving lives by supporting young children with heart disease.

Timeline

Professional Scrum Product Owner

10-2023

Professional Scrum Master

07-2022

ITIL Foundation Level

11-2019

Integration Team Manager

Thales
03.2016 - 06.2021

Subject Matter Expert

Gemalto
12.2012 - 02.2016

Core Network Engineer

Etisalat UAE
03.2006 - 11.2012

Master of Science - Computer Science

University of Central Punjab
01.2001 - 12.2003

Service & Operations Manager

Thales
6 2021 - Current
Imran QADRIService & Operations Manager