Seasoned Operations Manager with over 20 years of experience in IT and Telecom industry. Specialized in aligning business strategies with operations to consistently surpass customer expectations. Known for leading teams to success, driving cost savings and streamlining processes, thrive on developing talent and managing projects that boost efficiency and profits. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Responsible to drive advancements in 4G/5G technologies, deliver strategic project management, enhancing network performance and client satisfaction and training initiative to mentor teams to boost industry expertise and project profitability
Telecommunication (3G/4G/5G)
Team Management
Communication
Emotional Intelligence
Operational Efficiency
Incident Management
Employee Motivation
Project Leadership
Product Management
Professional Scrum Product Owner
Professional Scrum Product Owner
Professional Scrum Master
ITIL Foundation Level