Shaikh Avez Jabbar

• Spearheaded project development, implemented strategies to manage budgets, and tracked outcomes.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Identified plans and resources required to meet project goals and objectives.
• Provided detailed project status updates to stakeholders and executive management.

Accomplishments:

• Spearheaded the Aquisition of the below organisation:
• TAAL
• MH (Morrison Harshfield)
• Hydrock (UK London)
• Led the key owner in building site build for more than1500 employees

• Built web-based platforms catering to both internet and intranet systems.
• Diagnosed and resolved issues in Tier 2 and Tier 3 environments.
• Maximized system availability through development and testing of contingency plans.

• Enabled swift resolutions for incident management challenges at Global Helpdesk.
• Managed password reset requests to maintain seamless operations.
• Assisted with problem-solving on desktops, iPads, and iPhones.
• Optimized management processes to ensure conformity with installation specifications.
• Coordinated with team to track progress of historical tickets.
• Facilitated desk side IT support for non-technical staff members.
• Resolved complex technical issues across software platforms and systems.

• Applications Known : Desktop Support, MS Outlook, BlackBerry BES, VPN, WEBEX
• Worked with Symantec & BMS process
• Desktop Support on Calls, Chats & Screen Share
• Active Directory: Account unlocks & group policy
• BB account creation/deletion & tier 1 troubleshooting
• VPN installation & troubleshooting.

• Computer Peripherals/Accessories & Networking Solutions.

• Managed Goods on Telnet, Data Entry of goods Purchased & Sold and acted as Auditor.