Imran Shaikh

"I am a passionate, multi-talented, and self-motivated professional with over five years of leadership experience in sales and customer service. I have successfully managed teams of over 150 associates, driving growth and excellence in people management. My expertise extends to end-to-end recruitment, hiring, and operations management, ensuring that both the company and its associates thrive."

• I became the fastest individual to secure a promotion from Associate Recruiter to Recruitment Consultant at ID Medical within just three months. In a highly competitive market, I swiftly built a £3,000 business with eight active clinicians.
• I consistently earned top ratings—5 out of 5 for three consecutive years (2015-2017) and a 4 as a Team Leader.
• My success earned me seven international trips in seven years (A six months contest on sales and customer service KPI) for outstanding performance, including destinations like Paris, Spain, Greece, Germany, Switzerland, Italy, Austria, and the Czech Republic. Even during the pandemic, I received top awards, including Amazon vouchers.
• As a Sales Team Leader, I was recognized as the Best People Manager with the lowest attrition rates, and I played a pivotal role in promoting associates to QA, TL, and Training roles.
• My innovative idea for a customer billing dashboard led to better analysis and planning. My leadership helped many bottom performers excel, earning accolades in HR skip meets for exceptional people management.

• I spearheaded a Bottom Quartile (BQ) project, transforming underperforming skill sets and driving a remarkable 400+ sales improvement within six months, resulting in a business profit of approximately £40,000.
• I also led a pivotal NPS project for a group of 30+, elevating our NPS score from 40% to 60% in just three months. Additionally,
• I successfully reduced the Return Rate for the group from 11% to 8% within the same timeframe, showcasing my ability to deliver substantial improvements across key performance metrics.