Imran Shaikh
Pune
Summary
Dynamic professional with over 21 years of experience in Retail Sales & Retail Store Management, Merchandising, Brand Management, Revenue Generation, Team Management & Customer Satisfaction. Currently a Store Manager at Marks and Spencer Reliance India Pvt Ltd. Skilled in enhancing market penetration and business expansion, analyzing customer needs, and strategically positioning products. Proven track record of increasing operational efficiency through trainings. Effective team leader and motivator with superior communication skills.
Overview
24
24
years of professional experience
Work History
Store Manager
Marks and Spencer Reliance India Pvt Ltd
Pune
06.2017 - Current
- Develop a store business plan in line with the business strategy.
- Encourage and promote all opportunities to drive sales, leading by example.
- Ensure store layout is within Marks and Spencer guidelines.
- Understand local customer needs and ensure this is delivered through both product and service
- Proactively use all management information tools available to analyze performance and respond to trends with the appropriate action.
- Line manage your direct reports using effective performance coaching to achieve results.
- Ensure accurate and timely delivery of the seasonal look, as per guidelines.
- Engage staff in the store with regular briefings, and accurate and timely delivery of the recognition policy in store.
- Monitor and take actions necessary to improve shrinkage and profit protection.
- Ensure store and staff presentation standards are consistent with brand requirements.
- Ensure health and safety requirements are fully compliant.
- Enhance sales through identification of trends related to footfall, conversion, UPT, etc
- Ensure a smooth and accurate process for stock management in the store
- Manage your controllable cost lines in-store, to come in on or under target
- Ensure store staff are trained in customer service requirements and that OSS is alive in the store consistently improving mystery shop results
- Monitor the feedback from staff and customers on the store products and services and give feedback to the relevant area where required
- Ensure quality recruitment for store advisors and supervisors in the store in consultation with HR
- Manage staff scheduling to optimize resource allocation and to ensure adequate staff cover on the floor at all times
- Conduct performance appraisals of your team.
Store Manager
Landmark Arabia
12.2015 - 01.2017
- Managing a store of 23400sqft with 29 manpower resources and a monthly revenue generation of 1.8 Million SAR
- Ensure accurate stock merchandise and Stock management
- Maintaining loss prevention norms and control shrinkage
- Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store
- Ensure regular training of store staff on customer service, product knowledge and selling skills
- Maintain high standards of ambience throughout the store including all non-retail areas
- Prepare and review store reports on sales, commercial profit and stock ageing
- Review and provide regular feedback on staff’s performance against expectations
- Carry out regular and relevant in-store training and enroll staff on relevant Learning and Development courses.
Store Manager
Bestseller Retail India Ltd
Pune
08.2011 - 09.2015
- Implementing sales promotional activities as a part of market development & brand building effort while ensuring error free implementation of SOP
- Achieve minimum 30% growth YOY
- Designing and implementing various strategies, viz POPs, Display, Customer Interaction, Promotional Schemes/ Marketing Campaigns to improve the footfall and profits
- Ensuring target achievement as prescribed by the management through effective strategies, customer handling
- Handling cash, sales and stock reports as a part of daily closings and managing the expenses of the store while maintaining the daily and monthly accounts ledgers
- Managing shrinkage, in stock level management with proper flow of non-moving too fast moving track record
- Analyzing area/market potential & accordingly planning and implementing marketing activities & plans
- Supervising various activities including for sales within the store to attract more/ new footfalls
- Forecasting product requirement by analyzing market and competitors regularly aiming at achieving best possible revenues for diverse product line
- Preparing strong and reliable MIS reports for facilitating the decision making process and liaison with Management for innovative market penetration.
Dept Manager
Shoppers Stop Ltd
Pune
11.2010 - 08.2011
- Involved in inventory planning and optimized allocation of fast moving merchandise as well as controlling shrinkage and supervising Visual Merchandising in the Store to assure the best VM for department, windows, focal point as well as frequently changing the display of visuals and signage's
- Provided effective and inspirational leadership to the team through regular training, motivation and performance appraisals in order to achieve set targets in sales volumes
- Tracked and maintained records of schemes in terms of dates, duration, scheme details and level of success facilitating future planning by store as well as category management
- Analyzed and sent qualitative & quantitative reports on stock while tracking stock availability; tracked attendance and maintaining leave records.
Store Manager
Aditya Birla Retail Ltd
Pune
02.2008 - 11.2010
- Handled entire spectrum of functions pertaining to store operation and managing resources with structured inputs in the domains of purchase & procurement management to ensure smooth operations within defined time/cost parameters
- Structuring processes to maintain continuous supply of materials and designing materials in coordination with purchase department along with quality and delivery parameters to support the production schedule; responsible for maintaining stores & purchase
- Handled a team of 21+ resources and helped them achieve their targets individually and as a store
- Monitored effective inventory control for ensuring ready availability of materials to meet the business targets thereby leading to revenue generation and profitability
- Responsible for bill processing for payment, material reconciliation, sales & purchase and maintaining records of store department
- Prepared lists of approval bills for payment and sending it to account department, coordinating the same for timely payment
- Control copies document of Annual Rate Contract and Annual Maintenances Contract.
SR CSA
Ventura India Pvt Ltd
Pune
02.2006 - 01.2008
Customer Service Officer
WNS Global Services
Pune
01.2005 - 02.2006
Sales Officer
Trent Limited (Westside)
Pune
03.2001 - 01.2005
Education
Bachelors of Commerce -
Poona College of Arts, Commerce & Science, University of Pune
01.2004
Skills
- Retail & Store operations
- Visual Merchandising
- MIS
- Loss Prevention
- Market Research
- Sales & Marketing
- Training & Development
- Customer Service Management
- Talent Recruitment
- Budgeting
- Report Preparation
- Inventory Management
- Loyalty Programme
- Outstanding communication skills
- MS Office
- SAP
- Advanced Excel
Accomplishments
- Being awarded with an Appreciation letter by the CEO in the month of Aug 2016.
- Being awarded the store manager of the month for the months of May & June 2016.
- Credentials of being awarded the best store operations for the Year 2012-2013.
- Recipient of the Best Maintained Store Award for the Year 2012-2013.
- Awarded the Best DM for the month of Feb and March 2011.
- Achieved sales targets month on month with at least a growth of 5%.
- Achieved Sales Target Month on Month with at least 6 – 7 % Growth every month.
- Awarded the visual Merchandise Trophy for the Quarter July – September at Zonal Level.
Personal Information
- Date of Birth: 02/21/82
- Marital Status: Married
Hobbies and Interests
- Listening music
- Riding bikes
- Travelling
Languages
- English
- Hindi
- Marathi
Timeline
Store Manager
Marks and Spencer Reliance India Pvt Ltd
06.2017 - Current
Store Manager
Landmark Arabia
12.2015 - 01.2017
Store Manager
Bestseller Retail India Ltd
08.2011 - 09.2015
Dept Manager
Shoppers Stop Ltd
11.2010 - 08.2011
Store Manager
Aditya Birla Retail Ltd
02.2008 - 11.2010
SR CSA
Ventura India Pvt Ltd
02.2006 - 01.2008
Customer Service Officer
WNS Global Services
01.2005 - 02.2006
Sales Officer
Trent Limited (Westside)
03.2001 - 01.2005
Bachelors of Commerce -
Poona College of Arts, Commerce & Science, University of Pune
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