Imran Sheriff
Bengaluru
Summary
Dynamic Leader with two decades of experience, delivering excellence in multi-functional environments involving building and establishment of analytics practices. P&L management, strategy, Business expansion and Revenue growth, and Improvement in bottom line performance across varied functional domains and industry sectors.
Overview
22
22
years of professional experience
1
1
Language
Work History
Director
WNS Global Services- Triange (Analytics COE)
10.2019 - 05.2022
- Service delivery leader for Business intelligence/ Data Engineering/ Transformation team of 95 FTEs for a UK based major insurer across business lines of General Insurance/Life/Finance- as per Performance/Regulatory/ Contractual guidelines
- Service lines includes, Direct Insurance, Claims, Corporate Specialty Risk, Intermediaries (Brokers) and Partners (Bank-assurance), Executive Group, Customer Experience, Budgeting, Finance Business Partnering
- Drive analytics Strategy roadmap for team, aligning with client goals and targets
- Attend leadership forums on performance, governance, people & business continuity parameters with client's business & governance team
- Drive analytics transformation programs to migrate from Legacy systems to strategic platforms for client across business lines and plan for future technologies
- Drive farming opportunities by doing proof of concepts across business lines to augment service and increase analytics footprint across client portfolio
- Grow and support niche capability skills in-house to support the business demand on existing or new streams of business, create a roadmap for transitions and consolidate new streams into the analytics center of excellence
- Manage attrition for account, formulate succession plans, manage key resource retention
- Manage the P&L for the account and maintain margins as per targets from corporate
- Responsible for driving existing contractual and renewal discussions
- Maintain SLA's as per governance schedules and ensure team adhere to Governance frameworks
- Drive Operations excellence, Ideation drives and deliver value add in the process, do more for less
- Drive Cross functional Collaboration across the service lines to foster shared services ways of working
Associate Director
WNS Global Services- Analytics COE
10.2017 - 09.2019
- Own the service delivery for the Intermediaries (Broker), Collections and Corporate Specialty Risk team
- Deliver key outputs for areas of collections and broker performance to give business comprehensive view of KPI's
- Drive Broker Analysis project to help identify broker performance across key metrics, this helped client group to make informed decisions on extension of Growth / Sales deals with brokers
- Set up Web Analytics teams as pilot project which grew into additional 3 FTE team to support business insights
- Led rationalization activity that contributed to elimination of 30% volume of Accounts Receivable reports
Group Manager
WNS Global Services- Analytics COE
04.2012 - 09.2017
- Transitioned Exec and Customer Experience process from UK and Sri Lanka to India- Bangalore center of excellence
- Managed and lead planning and delivery of key business performance packs and outputs Exec committee- CEO, COO, reporting KPI's across business functions
- Delivering key regulatory reports for Financial Conduct Authority to ensure client is compliant on important metrics such as Treating Customers Fairly
Deputy Manager
WNS Global Services
01.2009 - 03.2012
- Managed a Loyalty management analytics team building/running campaigns using Unica campaign tool to perform segmentation for different objectives like Acquisition, Retention, cross sell and lift through various channels like email, direct email and telemarketing
- Reporting of post campaign analysis to confirm effectiveness of marketing campaign across channels
Offshore Project Mgr
Marketics (acquired by WNS)
10.2007 - 01.2009
- Managed an analytics team, running reports on SAS platform, reporting key metrics for loyalty and reward marketing campaigns
- Led development of creating knowledge bank/documentation for facilitating cross-team training, reducing workload by 1 FTE
Business Analyst
Genpact
11.2005 - 09.2007
- Supporting analytical projects team- Global Consumer Finance / Mortgage Collections team
- Reporting out key metrics for GE Dual Cards for Global Portfolio's and work on analytical projects for GE Money -Global Decision Sciences team
- Worked on Adhoc analytical projects for GE Money Home Lending team on Mortgages, Asset Manager Performance and Delinquency analysis.
Process Specialist
Genpact
08.2004 - 10.2005
- Transitioned the GE-Inspection Technologies Order management process from Lewistown, Pennsylvania to Bangalore COE
- Worked with NAFTA-Order management team for GEIT, for spares and services modality
- SPOC for spares team for any queries regarding spares and service request as well as School training programs
- Processing spare and services orders and shipping them out to customers for NAFTA
- Coordination with buyers and planners on weekly basis to ensure that TAT for delivery of orders
Sr Process Associate
Genpact
02.2001 - 07.2004
- Technical hardware support associate for GE-IT Solutions team - North America
- Trouble shooting of any technical issues, creating a case for the client, dispatching a technician to client site, ordering and shipping of parts to client site, closing the case after the final resolution
Front Office Executive
Taj Group of Hotels
04.2000 - 11.2000
- Worked in front office, primarily managing cash dept activities
- Running and submitting daily OCR (occupancy rate) and ARR (Avg Room rate) reports to Front office manager
Education
Bachelor of Arts - Economics
Loyal College
Chennai1998
Skills
- Strategic Planning
- Service Delivery
- People Management
- Operations Management
- Organizational Development
- Budget Management
- Program Management
- Business Intelligence
- Data Management
- Transformation
Accomplishments
- Created a Shared services model across the business lines ensuring consistency and a uniform approach for delivery, creating massive FTE efficiency
- Promoted Self-Serve reporting to help eliminate manual effort in producing outputs by automating over 90% of deliverables across the team, which allowed us to take on more work from the business for less FTE's
- Received certificate of appreciation from the Hof -department in achievement for conceptualizing and building the Retail Scorecard which helped the business improve their business retention percentage
- Received the Client Leadership award for managing the performance of the team from the Outsourcing Service Delivery leader
- Awarded a certificate of Achievement for my contribution in leading the team in achieving the self-sufficiency project
- Received an award for Outstanding Contribution towards Service Delivery from the Outsourcing Director
- In recognition of my leadership and creating a shared services model, was awarded an Outstanding Achievement Award from the CFOO
- Awarded Live the Values award by the Insurance R&A Leadership for driving excellence in Service Delivery and Customer E-Sat
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director
WNS Global Services- Triange (Analytics COE)
10.2019 - 05.2022
Associate Director
WNS Global Services- Analytics COE
10.2017 - 09.2019
Group Manager
WNS Global Services- Analytics COE
04.2012 - 09.2017
Deputy Manager
WNS Global Services
01.2009 - 03.2012
Offshore Project Mgr
Marketics (acquired by WNS)
10.2007 - 01.2009
Business Analyst
Genpact
11.2005 - 09.2007
Process Specialist
Genpact
08.2004 - 10.2005
Sr Process Associate
Genpact
02.2001 - 07.2004
Front Office Executive
Taj Group of Hotels
04.2000 - 11.2000
Bachelor of Arts - Economics
Loyal College
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