Imran Zafar
Inside Sales Representative 2
Hyderabad,Telangana
Summary
As an experienced inside sales representative in the industry, I have a proven track record of developing and implementing effective sales strategies that drive revenue growth. My ability to motivate sales teams has resulted in consistent sales performance improvement and increased customer satisfaction. With a strong background in sales, customer service, and leadership, I can effectively communicate and collaborate with all levels of an organization to achieve business objectives. I am passionate about empowering individuals to reach their full potential and driving organizational success through effective coaching and development. A self-motivated, confident and result-driven professional with the zeal to learn and succeed. Possess strong interpersonal skills and flexibility to work in a team and achieve business objectives. Eager to acquire new skills, gain knowledge on new business functions and technological advancements.
Overview
18
18
years of professional experience
Work History
Sales Representative II
Dell International Services
Hyderabad
10.2018 - Current
- Responsible for providing guidance and support to sales representatives to improve their skills and performance
- The role involves identifying areas where sales reps need to improve, developing training programs to help them improve, and working with them one-on-one to provide feedback, coaching, and support
- Responsible for analyzing sales data and metrics to identify trends and areas of improvement
- Work with sales reps to provide ongoing coaching and feedback, helping them to improve their sales techniques, negotiation skills, and customer service
- In addition to providing coaching and training, also play a critical role in motivating the sales team
- Use leadership and motivational skills to inspire the team to meet and exceed their sales goals
- Responsible for creating a positive and supportive work environment that encourages collaboration, innovation, and continuous improvement
- Overall, the role is to support the sales team to achieve their goals by providing them with the necessary training, coaching, and motivation and play a crucial role in driving sales performance and ensuring that the sales team is working effectively to achieve their targets
- Knowledge of products/services: As a sales representative, I have a thorough knowledge of the products or services being offered by the company
- This includes understanding the features, benefits, pricing, and other details that can help persuade potential customers to make a purchase
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Collaborated with other departments such as marketing, finance, logistics.
- Attended industry events such as conferences, seminars.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Managed inventory levels by ordering sufficient stock for each account.
Sales Representative
Dell International Services
Hyderabad
11.2014 - 09.2018
- Customer service: As a sales representative, I was able to provide excellent customer service to clients
- This involves answering questions, addressing concerns, and resolving issues in a timely and professional manner
- Sales goals: As a sales representative, I was able to meet and exceed the sales goals set by the company
- This requires creating and executing a sales plan that includes prospecting for new clients, following up with leads, and closing sales
- Data entry and management: As a sales representative, I am responsible for entering customer data into the company's database, managing that data, and retrieving it as needed
- Communication skills: As a sales representative, I have strong communication skills in order to effectively convey information about the product or service to potential customers
- This includes the ability to listen actively to customers and to adapt communication style to their needs
- Professionalism: As a sales representative, I always represent the company in a professional and positive manner, both in person and over the phone
- This includes dressing appropriately, using appropriate language and tone, and maintaining a positive attitude
- Teamwork: As a sales representative, I work effectively with other members of the sales team and other departments within the company
- This includes sharing knowledge, providing support, and collaborating to achieve common goals
- Surpassed all the set goals for revenue and margins all at the same time delivering exceptional Customer Experience
- Maintain a high level of knowledge about the Bank's products and services, and ensure customers are provided with accurate information
- Attend to customers in an orderly manner to ensure a positive customer experience
- Provide superior customer service in a professional and friendly manner
- Process and Policy Adherence
- Record keeping as per branch requirements and the Bank's policies and standards
- Process transactions efficiently and accurately while maintaining high service
- Adhere to all Bank policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct
- Maximize Sales Revenue
- Achieve sales targets assigned by the supervisor
- Generated new sales leads through cold calling and networking activities.
- Provided technical support for customers using the company's products or services.
- Negotiated pricing contracts with customers to maximize profits.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Adhered to established policies and procedures when handling customer accounts.
- Reviewed monthly performance against targets set by management team.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Active participation and support for branch sales campaigns
- Teamwork
- Share knowledge and experience with other team members and provide support as needed
- Demonstrate a positive attitude, adaptability, flexibility, and punctuality
Customer Care Specialist
HSBC BANK
Hyderabad
11.2013 - 10.2014
- Customer service: As a sales representative, I was able to provide excellent customer service to clients
- This involves answering questions, addressing concerns, and resolving issues in a timely and professional manner
- Sales goals: As a sales representative, I was able to meet and exceed the sales goals set by the company
- This requires creating and executing a sales plan that includes prospecting for new clients, following up with leads, and closing sales
- Data entry and management: As a sales representative, I am responsible for entering customer data into the company's database, managing that data, and retrieving it as needed
- Communication skills: As a sales representative, I have strong communication skills in order to effectively convey information about the product or service to potential customers
- This includes the ability to listen actively to customers and to adapt communication style to their needs
- Professionalism: As a sales representative, I always represent the company in a professional and positive manner, both in person and over the phone
- This includes dressing appropriately, using appropriate language and tone, and maintaining a positive attitude
- Teamwork: As a sales representative, I work effectively with other members of the sales team and other departments within the company
- This includes sharing knowledge, providing support, and collaborating to achieve common goals
- Surpassed all the set goals for revenue and margins all at the same time delivering exceptional Customer Experience
- Maintain a high level of knowledge about the Bank's products and services, and ensure customers are provided with accurate information
- Attend to customers in an orderly manner to ensure a positive customer experience
- Provide superior customer service in a professional and friendly manner
- Process and Policy Adherence
- Record keeping as per branch requirements and the Bank's policies and standards
- Process transactions efficiently and accurately while maintaining high service
- Adhere to all Bank policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct
- Maximize Sales Revenue
- Achieve sales targets assigned by the supervisor/Branch Manager
- Identify opportunities to promote the Bank's products and services; where appropriate, cross-sell and refer them to relevant branch or Bank staff
- Active participation and support for branch sales campaigns
- Teamwork
- Share knowledge and experience with other team members and provide support as needed
- Demonstrate a positive attitude, adaptability, flexibility, and punctuality
Process Developer 200
General Electric Co.
08.2009 - 07.2013
- Monitoring calls: Listening to recorded or live calls to evaluate agent's performance in terms of communication skills, adherence to scripts, and overall customer service
- Providing feedback: Providing constructive feedback to agents on their performance, including suggestions for improvement and areas where they excelled
- Coaching and training: Providing coaching and training sessions to agents to help them improve their skills and meet performance standards
- Analyzing data: Analyzing data from customer surveys, call recordings, and other sources to identify areas for improvement in customer service
- Developing and implementing quality assurance programs: Developing and implementing quality assurance programs to ensure that customer service standards are met or exceeded
- Collaborating with other departments: Collaborating with other departments, such as training and operations, to identify and implement process improvements to enhance the customer experience
- Maintaining documentation: Maintaining accurate records and documentation of agent performance evaluations and other quality assurance activities
- Research, prioritize and resolve customer issues in a timely and accurate fashion
- Maintain documentation of customer inquiries and responses for future reference
- Direct or route customer calls to appropriate personnel for assistance
- Maintain broad knowledge of all company products, services, and promotions
- Handle dissatisfied customers in a polite and professional fashion
- Manage a large volume of customer calls in a friendly and courteous manner
- Worked as a Subject matter expert in GE Consumer Finance & Private Label Credit Card team, providing customer service & sales support for card Security/Debt Cancellation Product
- Delivering operational excellence in Retail
- Role required to support the Team as a Senior Subject Matter Expert and help develop the team
- Provide New Hire training, Refresher Training, and support
- Conducting team meetings & huddles to discuss team issues and challenges and help provide support on the team
- Handle Escalated Calls, giving customers the first call resolution in solving their Credit Card issues by handling escalated calls and queries
Process Developer 100
General Electric Co.
Hyderabad
08.2006 - 07.2009
- Monitoring calls: Listening to recorded or live calls to evaluate agent's performance in terms of communication skills, adherence to scripts, and overall customer service
- Providing feedback: Providing constructive feedback to agents on their performance, including suggestions for improvement and areas where they excelled
- Coaching and training: Providing coaching and training sessions to agents to help them improve their skills and meet performance standards
- Analyzing data: Analyzing data from customer surveys, call recordings, and other sources to identify areas for improvement in customer service
- Developing and implementing quality assurance programs: Developing and implementing quality assurance programs to ensure that customer service standards are met or exceeded
- Collaborating with other departments: Collaborating with other departments, such as training and operations, to identify and implement process improvements to enhance the customer experience
- Maintaining documentation: Maintaining accurate records and documentation of agent performance evaluations and other quality assurance activities
- Research, prioritize and resolve customer issues in a timely and accurate fashion
- Maintain documentation of customer inquiries and responses for future reference
- Direct or route customer calls to appropriate personnel for assistance
- Maintain broad knowledge of all company products, services, and promotions
- Handle dissatisfied customers in a polite and professional fashion
- Manage a large volume of customer calls in a friendly and courteous manner
- Worked as a Subject matter expert in GE Consumer Finance & Private Label Credit Card team, providing customer service & sales support for card Security/Debt Cancellation Product
- Delivering operational excellence in Retail
- Role required to support the Team as a Senior Subject Matter Expert and help develop the team
- Provide New Hire training, Refresher Training, and support
- Conducting team meetings & huddles to discuss team issues and challenges and help provide support on the team
- Handle Escalated Calls, giving customers the first call resolution in solving their Credit Card issues by handling escalated calls and queries
Education
Bachelor of Commerce -
Madurai Kamaraj University
Hyderabad, India11.2011
Diploma in Application Developer course -
IBM
Bhubaneshwar, India09.2002
Grade 12 -
Stewart Science College
Cuttack06.1998
Grade 10 -
Satya Sai School
Cuttack06.1996
Skills
- Excellent communication skills
- Strong sales acumen
- Ability to motivate
- Active listening
- Time management
- Industry knowledge
- Adaptability
- Customer Needs Assessment
- Pipeline building
- Sales closing
- Lead Generation
- Customer Retention
- Customer Service
- Records Management
- Revenue Generation
- Client Account Management
Languages
English
Upper Intermediate
B2
Timeline
Sales Representative II
Dell International Services
10.2018 - Current
Sales Representative
Dell International Services
11.2014 - 09.2018
Customer Care Specialist
HSBC BANK
11.2013 - 10.2014
Process Developer 200
General Electric Co.
08.2009 - 07.2013
Process Developer 100
General Electric Co.
08.2006 - 07.2009
Bachelor of Commerce -
Madurai Kamaraj University
Diploma in Application Developer course -
IBM
Grade 12 -
Stewart Science College
Grade 10 -
Satya Sai School
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