IMRAN. A. KHAN
Mumbai
Summary
Dedicated professional seeking to utilize skills and abilities in a dynamic, well-managed organization that promotes growth, resourcefulness, and innovation. Excited to be part of a team-focused environment that values creativity and problem-solving, leading to organizational success. Committed to ongoing learning and development to stay current with industry trends and deliver outstanding outcomes. Enthusiastic about the chance to create a significant impact and foster positive change in a progressive company.
Overview
23
23
years of professional experience
Work History
Visual Merchandising Incharge / Sales
Hermes
Fort, Mumbai
05.2011 - Current
- Oversaw operations for menswear, leather, silk, and shoes.
- Demonstrated comprehensive understanding of all products and stock.
- Maintain appealing merchandising and organized métier area.
- Organized stock for optimal accessibility and efficient retrieval.
- Maintained proper alignment of products during preparation.
- Facilitated introduction of new merchandise to team.
- Suggested strategies to enhance departmental visibility.
- Provided insightful feedback to enhance purchasing decisions.
- Delivered exceptional customer service to enhance shopping experience.
- Engaged with current and potential customers to foster and uphold connections.
- Provided information on product updates and service changes.
- Addressed client inquiries and resolved concerns.
- Relay feedback from in-store activities to store management.
- Ensured department inventory accuracy with no discrepancies.
- Executed visual merchandising strategies to uphold brand consistency.
- Designed engaging merchandise displays across store sections to enhance customer experience.
- Executed floor changes in alignment with store layout and customer demands.
- Altered display themes based on various influencing factors, including mannequins.
- Ensured compliance with visual merchandising standards during store updates.
- Consider periodic concepts for window displays in line with the company visual merchandising standards.
- Managed cash operations efficiently.
- Coordinated shipment intake processes.
Senior Brand Executive / Visual Merchandiser
Ermeneglido Zegna
The Taj Mahal Palace - Mumbai, India
12.2007 - 05.2011
- Optimized procedures to elevate efficiency and quality of service.
- Scheduled and maintained compliance with replenishment timelines.
- Managed inventory to guarantee availability of necessary merchandise.
- Developed and sustained comprehensive customer database.
- Cultivated strong client relationships.
- Managed cash register operations efficiently.
- Demonstrated and upheld superior Visual Merchandising standards.
- Employ Visual Merchandising methods to optimize sales opportunities.
- Collaborated with marketing team to control Visual Merchandising expenses within budget.
- Optimized merchandise arrangements to increase sales impact.
- Ensured timely and thorough follow-through on all merchandising aspects.
- Supported In-Store VM Referents at Zegna Stores in New Delhi & Bangalore with Visual Merchandising Guidelines.
- Designed window displays periodically, ensuring compliance with visual merchandising standards.
Asst. Store Manager
Tommy Hilfiger
Colaba, Mumbai
01.2005 - 01.2007
- Flagship store located in Colaba, Mumbai.
- Ensured relevant merchandise was available.
- Enhanced SKU-level forecasting and target setting.
- Strengthened customer loyalty through effective sales and service facilitation.
- Facilitated adherence to work ethics and discipline to prevent team conflicts.
- Developed and managed comprehensive customer database.
- Cultivated strong client relationships.
- Maintained adherence to store's disciplinary standards.
- Maintained all equipment and ensured proper functioning.
Sales Advisor
Marks & Spencer
Crossroads, Mumbai
01.2002 - 01.2004
- Flagship store located at Crossroads, Mumbai.
- Executed sales strategies effectively.
- Facilitated successful client engagements.
- Handled stock reception efficiently.
- Executed comprehensive evaluations to maintain stock standards.
- Coordinated visual merchandising strategies and window presentation.
- Verified and processed monetary transactions with attention to detail.
Education
Bachelor Of Arts - Sociology
Christ Church School
MumbaiSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Active listening
- Excellent communication
Accomplishments
- Successfully completed Customer Service Training from Trident Groups (Mumbai).
Additional Professional Activities
- Set up and co-coordinating of stores for Marks & Spencer in Mumbai.
- Visited Singapore for training at Ermenegildo Zegna Stores (Paragon, Takashimaya & Capital Tower for Three weeks).
- Participated at VM Workshop for a week organised by Ermenegildo Zegna held in Shanghai for Asian & European markets.
Collaborated and have been a part of seminars/trainings for Visual Merchandising
Travelled to Singapore, Shanghai, Dubai
Timeline
Visual Merchandising Incharge / Sales
Hermes
05.2011 - Current
Senior Brand Executive / Visual Merchandiser
Ermeneglido Zegna
12.2007 - 05.2011
Asst. Store Manager
Tommy Hilfiger
01.2005 - 01.2007
Sales Advisor
Marks & Spencer
01.2002 - 01.2004
Bachelor Of Arts - Sociology
Christ Church School