IMRAN KHAN M
Scrum Master
Bengaluru,KA
Summary
Agile Transformation enthusiast with a demonstrated history of working in the Telecommunications industry for 15+ years.
A Trusted advisor, collaborator and facilitator, who is responsible to help lead the high-value projects with Leadership principles in mind.
Currently responsible for driving the cultural change across teams leading to a Lean-Agile transformation with the Role of a Scrum Master, Agile Coach and RTE!!
Strong Project management skills
Excellent Servant leadership skills
Expert in distributed PI planning
Extensive exposure to cross-cultural practices and international business protocols, particularly in India and USA.
Thrive in growth-oriented challenges and cherish working with globally distributed cross-functional teams, thought-leaders and decision makers in onsite and off-shore environments.
Anchor Trainings, Workshops, Assessments, Best Practices, CoP, Agile articles etc. and Drive development & execution of creative projects with cross-functional teams using SDLC.
As an active member of the Technical Project Management & Operations, drive and improve process, policy, governance and tools to enhance the organization.
SAFe implementation on Product Development / Cloud DC setup (AWS, OCI, Rackspace) / Infra upgrades & maintenance (OS & Middle-tier vulnerabilities mitigation)
My communication, tactful facilitation and conflict management skills help me engage well with stakeholders at all levels.
Areas of Expertise
• Agile Frameworks (SAFe/Scrum/ Kanban)
• Distributed Agile
• Agile Transformation (Project level)
• Agile Coaching (Program, Project & Team level)
• Agile Productivity measurements and metrics
• ITSM implementation
• App deployment - CI/CD pipeline (GIT, Stash, Bamboo , Chef)
• Strong background in PMI and Atlassian toolset including JIRA, Confluence, ATTASK
And also MIRO, Trello , ServiceNow.
Overview
16
16
years of professional experience
Work History
Scrum Master
Synchronoss Technologies
Bangalore
06.2019 - Current
- Role of RTE for PI planning - Lead a planning session with Product and Engineering leads
- Collaborate directly with software and operations teams to coach and guide them on the mechanics of Lean and Agile methods to achieve optimal team effectiveness
- Facilitate Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Work with the PO to align team with the product vision and sprint goals and participate in product backlog preparation activities
- Coach teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Provide daily/weekly progress to Senior Leadership/Stakeholders & be transparent
- Resolve conflicts through arbitration, negotiation, reasoned discussion or escalation
- Identify Risks, impediments, dependencies and other team-dysfunctions and then facilitate quick resolution
- MVP Deliverables - Ensuring requirements are effectively analyzed, assigned & efficiently delivered
- SDLC - Develop overall project plan and release schedule to Drive development & execution of creative projects by cross-functional teams
- Monitor project progress - adherence to contract specifications and quality standards
- ITSM - Accountable for Incident & change tickets process compliance
- Audits Ownership – SOX / PCI
- Good knowledge of Service oriented architecture (SOA), Software as a Service (SaaS), Microservices, Cloud based Solution.
DevOps / SRE
Synchronoss Technologies
02.2014 - 05.2019
- To make sure all the production apps are up & running with near zero downtime
- Use the Git-Stash-Bamboo-Chef model to implement new cookbooks using Chef
- Cookbook editing using the Atom editor / Sublime text editor & push the same into Stash using GIT
- Support Weblogic builds & deploys using maven
- System administration of more than 1000+ VMs in SaaS architecture
- AWS infra setup
- Setup networking, install Weblogic including domain creation, Admin-managed type server creation on new VMs using CHEF
- Join bridge calls to troubleshoot high severity incidents
- Perform maintenance activities like OS upgrades, Middle-tier patching on the VMs
- To troubleshoot various incidents at application level like memory, disk space, processes & threads
- Perform root cause analysis and develop knowledge base
- Understand organization’s products, services, procedures and guidelines and communicate same to all team members
NOC Analyst
Synchronoss Technologies
Bangalore
05.2009 - 02.2014
- Respond to NOC alerts in a timely manner and initiate team interaction to restore service in accordance to the service level agreement with the clients
- Monitor the operational support systems using the tools OneSight, Keynote, Solar Winds, Empirix, Nagios to proactively identify service impacting events relating to IT, Application, Network and Facility conditions
- Use Escalation matrix to get appropriate level of focus from technical teams and management and facilitate the internal conference bridge system during system outages
- Perform up checks on the various applications to ensure connectivity
- Process and prioritize customer requests by phone, e-mail, or in person for service related assistance
Associate engineer
Microland Limited
Bangalore
07.2007 - 04.2009
- Monitoring of different devices such as Switches, Servers, Routers, Links / circuits, Wallboards using the tool Netreo-Omnicenter, Which includes the status, memory, Disk, Latency monitoring of all the devices
- Lead the conference bridge calls involving different team members, Team Leads, Managers to remotely troubleshoot the business impacting issues within a short span of time
- Provide timely updates to the business and Senior Leadership in case of any ongoing business impacting issues until the issues are resolved
- Handoff [open / closed issues] to the next shift with the complete update of the day through mail / phone.
Technical Support Representative
Microland Limited
Bangalore
04.2006 - 06.2007
- Provide process/technical training [configuration of routers/switches/wireless adapters/wireless print servers/LAN/WAN] to the individuals joining the organization
- Resolve issues with setting up of VPN to the customers, setting up of VLAN, configuring wired/wireless access points, setting up wireless internet for the customers, configuring print-servers, installing wireless cards etc
- Weekly/Monthly report/review of the team members with the Manager/Hierarchy
Education
B.E. , MBA (Pursuing Executive MBA) -
Skills
Project Management
undefinedTimeline
Scrum Master
Synchronoss Technologies
06.2019 - Current
DevOps / SRE
Synchronoss Technologies
02.2014 - 05.2019
NOC Analyst
Synchronoss Technologies
05.2009 - 02.2014
Associate engineer
Microland Limited
07.2007 - 04.2009
Technical Support Representative
Microland Limited
04.2006 - 06.2007
B.E. , MBA (Pursuing Executive MBA) -
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