IMRAN ALI BEG

Dynamic professional with a background in customer service, seeking a position in the travel and tourism industry. Offer public relations talent, and ability to provide excellent customer support. Personable and outgoing, comfortable communicating with people from diverse background, occupations, and cultures, thrive on challenges and quickly adapt to new environment and responsibilities. Avid traveller, available to travel Internationally. A dynamic professional with 7.3 years of good experience in the Aviation Domain Across Operations Management, Customer Service, Ramp Handling. Result oriented record of streaming the working procedures for enhanced operational effectiveness on time performance. Extensive experience in servicing customers, both in person and by telephone, In transportation industry. Superior communication skills in dealing with customers, co-workers, and employees, both verbal and written skills are strong. Exceptional Knowledge and ability to deal with the public and people from various backgrounds. Great verbal and listening communication skills. Excellent computational and computer skills. Excellent speaking voice and well-groomed and friendly appearance. Profound ability to remain tactful and courteous in stressful situations. Exceptional ability to follow clear rules and organized methods Strong problem-solving skills. Fluency in Hindi, Bengali, English.

Diploma in CFAS ( Certificate Financial Accounting System.

Always owed with Can Do Spirit. Decision Making leadership, Acceptance of responsibilities and evidence of team work.

• NUR TRANSORT AGENCY 3. Years 02 Months Front desk Executive) 12th February 2012 To 20th April 2015. . SPICEJET LTD KOLKATA 6. Years 02 Month
• Load and Trim Certification for Boeing -737-800, 737-700 and Boeing 737-900er & Q400 Series of Aircraft passenger and Freighter flight . Attended training On Departure control System and computer reservation System (Navitair) + Amadeus Reservation system Specialized in Travel Accounting Software named GALILEO. Attended training and certified for Dangerous Goods Regulations Awareness (CAT-8, 9 and CAT 10 Program Conducted by Spicejet Limited. Load And Trim Certification for Boeing -737-800, 737-700, and Boeing 737-900er & Q400 Dash Bombardier Series of Aircraft. Licensed in load and Trim For Boeing 737-700/800/900/Q400 Series of Passenger And Cargo Aircraft qualification. Was awarded as the best staff of the month and staff of the quarter. Awarded for best grooming (male) for the year of 2019 Promoted for Grooming head (male) Played a significant role in the project UDDAN with in depth knowledge in Customer Relationship Management.