Imran Ali Sayed

• Supervised, assisted and coached other operations team members.
• Manging team strength of 25 people and 2 supervisor and been responsible for thier target and business growth aligned to them and I made sure the given target is met within the given time line.
• Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
• Resolved conflicts between employees in a timely manner.
• Ensured compliance with company policies and industry regulations.
• Analysed data to identify trends in production output, customer satisfaction levels
• Formed and sustained strategic relationships with clients.
• Collaborated with cross-functional teams to develop process improvements that increased productivity.
• Maintained up-to-date knowledge of industry trends and best practices related to operations management.
• Developed and implemented operational strategies to improve efficiency and reduce costs.
• Reviewed financial statements regularly to ensure budget targets are met.
• Provided guidance, support, and mentorship to junior team members.
• Created reports on key performance indicators to track progress against objectives.
• Assigned tasks to staff members based on their skill sets and availability.
• Motivated team members and devised strategies to improve workflow.
• Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.

• Handling Sales team ( Health Insurance )- B2C channel.
• Generating new business for the company growth and making sure that sale's team achieve their monthly sales Target.
• Analysed and reported performance data, translating findings into practical improvement actions.
• Created reports and analyzed and interpreted data.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
• Provided strategic allocation of resources to various departments and managers in alignment with needs.
• Traning & Management: I have been making sure my team have enough information and been providing the required training to updated with latest products information and making sure all the the sales associate look for long terms growth with minimum attrition Rate.
• Business Management and Strategy : Working on the area to improve the sale's growth and Making a various strategy to beat the competitor and providing required support to team lead and sales associate when ever where ever required.
• Market Analysis: Doing frequent check of market analysis what new things are available and what competitor are providing and how we can work on our own strategy to beat the competitor and making strategy accordingly.
• Traning Mangement: Based on the feed back and requirement. I am personally doing a training of Sales associate to work and improve our sales Call quality other than trainer.

1: Providing Soft skill training
2: Personalization training to boost the confidence of sales associate

3: Objection handling and need creation Training.
4: How to creat urgency and closure training.
5: Conducting open feed back to get nerves of floor to check the pain areas and to work on it.

• Making a Script: I have been making a sales script time to time to keep sale's team updated to be more effective.
• Business Growth and Sales Tracking: Been doing details discussion with team leads and business team to check our current sales growth and doing the comparison monthly, Quarterly and yearly to see where where we all are standing and working on accordingly to increase the sales growth.

Data Analysis: Doing the details data Analysis with business and team lead regularly to increase our data accuracy and work on area where we need to more focus.

• Data Connectivity and disposition : Tracking data connectivity and disposition to check out exact issue what sales associate are facing to work and improvise the same.
• Employee engagement Activity: I have been making monthly contest to keep the floor live and arranging a fun activity regularly to make sales associate happy and to release their sales pressure.
• I have maintained the growth & profits what was required by the company & always met the expectations quarter to quarter.

Achievements: I have joined the company as Assistant Manager and got promoted to Deputy manager within 2 years of time based on performance & Achievements.

• Worked with team to identify areas of improvement and devised solutions based on findings.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Helped meet changing demands by recommending improvements to business systems or procedure.
• Process Sales of Insurance Inbound and outbound Calls.
• . Managed the complete health Renewal Along with Fresh Sales department for multiple insurance Companies.
• . Coordination with Assistant Manager & General Manager.
• . Handling all escalated customer emails and calls and resolving their issues.
• . Handling On-line and Off-line customers.
• . Helping the customer with any changes required in policy.
• . Maintaining records of daily targets.
• . Training the Adviser to enhance their sales skills
• . Auditing the call and giving feedback to the advisers
• . Maintaining Sales MIS
• . Coordination with Operation team and Service team to resolve Customer issues on priority note.
• . Coordinating with clients for New product Info and new Services.

• Health Insurances ( Inbound & Outbound ).
• Provided the product Trainings to new joined staff.
• Monitoring Calls & Giving Feedback on Real Time Basis.
• Coordination with Assistant Manager & General Manager
• Setting weekly and monthly targets for the agent.
• Incoming Calls receiving any query regarding client solving issues.
• Handling all Irda level escalated Call & resolved the problem & provided solution.
• Always met the target & expectations set by our RM and made sure that everything is on place.

• Service Professional ( Barclays) Credit card Collection Department
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services, and company information.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• . Handling 1st And 2nd Bucket customer for Payment due collection..