Summary
Overview
Work History
Education
Skills
Languages
Certification
C0-CURRICULAR ACTIVITIES
ROLES AND RESPONSIBILITY
Timeline
Generic
Imsujungla Ozukum

Imsujungla Ozukum

Dimapur

Summary

An ambitious goal-oriented business management professional with excellent interpersonal skills. Have a knowledge of SEO as an HR person. A person having a team spirit to work with the people. Looking for a chance to contribute to the betterment of the company as well as adding new skill set to my portfolio.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Wipro Pvt LTD
08.2022 - 11.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Human Resource Intern

Epitome TRC
06.2022 - 07.2022
  • Identified the potential candidate's pool by researching the job portals
  • Assist with screening resumes and applications
  • Coordinate interviews with candidates/ companies - Post new positions on various sites
  • Screen potential employees resumes and application forms to identify suitable candidates to fill job vacancies
  • Developed strong written and verbal communication skills.
  • Created and updated tracking spreadsheets using MS Excel.

HR Assistant

Repose
07.2020 - 07.2021
  • Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
  • Created and updated tracking spreadsheets using MS Excel.
  • Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
  • Assisted with writing job postings and job descriptions for boards.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Recruited top talent to maximize profitability.


HR Intern

Agile Hospital Pvt LTD
02.2020 - 02.2020
  • Conducted employees' reviews and feedback to make sure employees were satisfied with their work.

Education

MBA - Human Resources Management| Marketing

Lovely Professional University
Phagwara, Punjab
07.2023

BBA - Human Resources Management

NERIMS
Guwahati, Assam
08.2020

Associate of Arts - Economics

Little Star Higher Secondary School
Dimapur, Nagaland
05.2017

Skills

  • Analytical Excel
  • MS Office
  • Communication
  • Teamwork
  • Negotiation
  • Adaptability

Languages

English
Advanced (C1)
Hindi
Upper intermediate (B2)
Nagamese
Advanced (C1)

Certification

  • Human Resource- Recruitment, Selection, and onboarding | REED | November 2021
    Completed course offered by Rajiv Mishra through Reed which focuses on the essential
    aspects on how to build a great employee value preposition for the company.
  • Human Resource- Performance Management System | REED | November 2021
    Completed a 1-hour online course which focused on effective management
    of individuals and team to achieve the goals of the company.
  • Human Resource Management- Great Learning Academy | December 2021
    Completed a 1-hour online course which focused on the importance of Human Resource.
  • Market Research Analyst – Vskills Certified | February 2023
    Completed a full-fledged market research course ranging from data selection, sampling to primary and secondary data analysis as well as gaining analytical business insights.
  • Strategic Human Resource Management | 2022-23 Completed rigorous training in SHRM Certificate by SHRM, equipping with advanced skills in talent management and employee development."

C0-CURRICULAR ACTIVITIES

  • Attended a webinar on ‘Employee Relations & Performance Management' by Disha Club and Youth Org Tachyons | LPU | February 2022
  • Attended a webinar on ‘Management careers' by master's Union. | LPU | February 2022
  • Attended an International Conference on ‘INDUSTRY 5.0 Human Touch, Innovation and Efficiency' by Mr., Michael Rada | LPU | Jan 2022

ROLES AND RESPONSIBILITY

  • Acted as an Ambassador for DISHA HR Club
  • School Basketball Captain
  • Class Representative

Timeline

Customer Service Representative

Wipro Pvt LTD
08.2022 - 11.2022

Human Resource Intern

Epitome TRC
06.2022 - 07.2022

HR Assistant

Repose
07.2020 - 07.2021

HR Intern

Agile Hospital Pvt LTD
02.2020 - 02.2020

MBA - Human Resources Management| Marketing

Lovely Professional University

BBA - Human Resources Management

NERIMS

Associate of Arts - Economics

Little Star Higher Secondary School

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Imsujungla Ozukum