Imteyaz Ali
Kolkata,India
Summary
Resourceful professional with proactive approach to problem-solving and process improvement. Possesses strong analytical and communication skills, coupled with keen understanding of operational workflows. Committed to driving operational efficiency and achieving organisational goals.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Operations Executive
Tracxn Technologies Limited
Bangalore, India
12.2022 - 05.2025
- Spearheaded major projects that significantly enhanced efficiency and productivity.
- Demonstrated expertise in managing documentation and maintaining databases accurately.
- Drove innovation through effective problem-solving strategies within the organisation.
- Exhibited strong organisational skills in administration and operations management.
- Collaborated across teams and time zones to ensure project alignment.
- Provided exceptional customer service, contributing to overall operational success.
Customer Support Associate
Tech Mahindra
Kolkata, India
05.2022 - 12.2022
- Delivered responsive and professional customer service.
- Communicated effectively with clients to troubleshoot issues and provide resolutions.
Operation Executive
mPokket
Kolkata
08.2020 - 11.2021
- Conducted market research to identify competitive trends and sourcing opportunities.
- Utilized Google Analytics to monitor performance and develop data-driven marketing insights.
Education
Bachelor of Commerce - Accountancy
University of Calcutta
Kolkata, West Bengal 06.2018 - 08.2021
Skills
- Market research and evaluation
- Cross-functional collaboration
- Microsoft Office expertise
- Operational KPI analysis
- Financial strategy development
- Customer service excellence
- IT proficiency
- Account management
Languages
English
Fluent
Hindi
Native
Bengali
Elementary
Timeline
Operations Executive
Tracxn Technologies Limited
12.2022 - 05.2025
Customer Support Associate
Tech Mahindra
05.2022 - 12.2022
Operation Executive
mPokket
08.2020 - 11.2021
Bachelor of Commerce - Accountancy
University of Calcutta
06.2018 - 08.2021
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