IMTHIYAZ HAJA MAIDEEN
Mahaboula
Summary
Seasoned Business Analyst & IT Expert offering 20 years of Retail industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision making. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility.
Overview
20
20
years of professional experience
7
7
Certification
Work History
IT Manager
MASS SERVICE FOR CLEANING BLDG. & ROAD CONT. CO.
Kuwait, Kuwait
01.2019 - Current
- Guided organizational technology strategy and roadmaps.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Created and terminated user's accounts from start to finish in business applications.
- Wrote policy, procedure and manuals governing internal IT use.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Coordinated technical training and personal development classes for staff members.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
Business Analyst
Marafie Al Aklimiya Trad. Co. W.L.L
Subhan, Kuwait
01.2017 - 01.2019
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Drafted reports on company financial metrics to assess successes and account for deficiencies.
- Developed and maintained courteous and effective working relationships.
- Led projects and analyzed data to identify opportunities for improvement.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Produced business requirements, master story list, sprint planning and design documents.
- Taught end users to navigate ERP system by developing and presenting training sessions.
- Managed customer expectations and relationships through easily understood explanations and clear communication.
IT Administrator
Marafie Kuwaitia Co.
Kuwait
01.2011 - 01.2017
- Maintained CITRA ( Communication and Information Technology Regulatory Authority- Kuwait) In security clearance level for governmental projects and operations.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Developed multi-site IT execution strategies, aligning work orders at many locations to effectively align available resources with historical service data.
- Managed data backups and disaster recovery operations for 9000 person company.
- Closed trouble tickets quickly and efficiently with rate of 100% completed tasks per 48hrs timeline.
- Backed up company data to distributed storage centers to avoid massive data loss in event of network breach or failure.
- Planned, implemented and maintained wireless network strategy and operation.
- Installation and Configuration of Vehicle Trackers for Kuwait Municipality Vehicles and company owned vehicles.
- GPRS based Biometric Devices Installation and Configuration all company contracted working locations.
Supply Chain Associate
US Army Fire Dept. CSA Ltd
Kuwait
01.2009 - 12.2011
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction
- GFM / CAM Documentations.
- Working on IMAS / Portal Inventory Software.
- Co-Ordination with Supply Associates.
- Practicing US-Army Supply Forms including DA1687, 2060, 2064, 2404, 2765-1, 3161,4949 and DD 1131,1348-6, 1348-1.
- Supervised 10 staff members tasked with handling materials management, planning, purchasing and customer service duties.
- Balanced demand and supply while aligning volume and mix to achieve production objectives.
- Monitored performance of external vendor supply chains while handling internal logistics.
- Improved, standardized and documented planning and scheduling processes.
Associate IT Developer
Marafie Kuwaitia
Kuwait
01.2006 - 01.2009
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Wrote clean, clear and well-tested code for various projects such as Payroll, Inventory and Sales.
- Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.
- Led VBA development initiative as Subject Matter Expert and primary point-of-contact for project management staff.
- Implemented new software applications and operating system roll-outs across business enterprise, including Focus and VB6.0
- Wrote VB scripts for daily maintenance activities, including indexes and tables analyses.
- Modified existing VB 6.0 software to correct coding errors, upgrade interfaces and improve overall performance.
IT Salesperson
Self
Kumbakonam
01.2003 - 12.2005
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
- Collaborated with customers and asked questions to assess needs and budgets.
- Drove team revenue totals by bringing in top sales numbers.
- Recommended Laptops,Desktops & Customized Softwares and explained features and costs to help customers make educated buying decisions.
- Resolved average of 80 customer issues per month through active communication and dedicated research skills.
Education
PGPDS - Data Science
CAREERERA
Singapore07.2022
Bachelor Of Computer Application – BCA -
Bharathidasan University
Trichy04.2003
Skills
- Strategic Planning
- Data analysis
- Forecasting and Planning
- Pivot tables
- SQL and databases
- Gap analysis
- Data Mapping
- Project finance
- Change Management Process
- Training Methodologies
- SDLC Best Practices
- PL/SQL
- Power BI / Tableau
- Python
- Competitive analysis
- Strategic planning
- Predictive modeling
Certification
- Data Science : Machine Learning - HarvardX - 2022
- Certified SQL (Advanced ) - HackerRank - 2022
- AWS Manged Services with in Cloud Training Certification - 2019
- Interconnecting Cisco Networking Devices, Part 1 (ICND 1) 3.0 - Year 2020 Course Completed
- Interconnecting Cisco Networking Devices, Part 2 (ICND 2) 3.0 - Year 2020 Course Completed
- Microsoft official Course OD20740B – Course Completed - Year 2017 (Windows Server 2016: Installation, Storage & Compute With Server 2016)
- Microsoft official Course OD99996A – Course Completed - Year 2017 (Supporting and Troubleshooting Windows 10, Module 8 – VPN)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
IT Manager
MASS SERVICE FOR CLEANING BLDG. & ROAD CONT. CO.
01.2019 - Current
Business Analyst
Marafie Al Aklimiya Trad. Co. W.L.L
01.2017 - 01.2019
IT Administrator
Marafie Kuwaitia Co.
01.2011 - 01.2017
Supply Chain Associate
US Army Fire Dept. CSA Ltd
01.2009 - 12.2011
Associate IT Developer
Marafie Kuwaitia
01.2006 - 01.2009
IT Salesperson
Self
01.2003 - 12.2005
PGPDS - Data Science
CAREERERA
Bachelor Of Computer Application – BCA -
Bharathidasan University
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