Imtiyaz Inamdar
Bangalore
Overview
17
17
years of professional experience
1
1
Certificate
1
1
Language
Work History
Operations Manager
HUAWEI TECHNOLOGIES INDIA PRIVATE LIMITED
Bangalore
02.2019 - 05.2023
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Developed and implemented operational procedures to ensure quality standards are met.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Created detailed reports on the performance of individual departments within operations.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Operations Manager
ERICSSON SAUDI ARABIA CO.LTD
Riyadh
12.2017 - 10.2018
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented campaigns and promotions to help with developing goods and services.
- Monitored progress by establishing plans, budgets and measuring results.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
BMC Remedy ITSM Consultant
HUAWEI TECH.INVESTMENT SAUDI ARABIA CO.LTD
Riyadh
04.2016 - 11.2017
- · Remedy Development Engineer with extensive experience in design, develop & Supporting Remedy (ARS)/ITSM application in the role of Remedy Developer/Administrator.
- · Experience in Implementation, Integration & Support Project.
- Skilled in Remedy ARS (Version: 9x, 8x, 7.5, 8.0, 7.6.x, 6.3) design & Development
- · ARS Mid-tier, Mid-Tier installation & Configuration.
- · Handling configuration of remedy servers and applications to optimize efficiency
- · Maintaining all automated report distribution
- Third party software integrations
- Data management including exports and report distribution
CRYSTAL CYBER SOFT LTD
CRYSTAL CYBER SOFT LTD
Pune
06.2006 - 08.2007
- Validated accuracy of reports by comparing results with source system information.
- Participated in various meetings with stakeholders to discuss their current business intelligence strategies and future goals.
- Created complex formulas, functions, variables and parameter fields in order to manipulate data within Crystal Reports.
- Analyzed user requirements to create customized reports that met users' needs accurately.
- Maintained existing report library including updating existing reports with additional features or modifications when requested by users.
- Assisted in developing technical specifications documents for new reporting projects.
- Identified data sources, developed SQL queries and stored procedures to extract data from Oracle database.
- Monitored performance of reports on a regular basis by running query plans against large datasets.
- Collected, tracked and reviewed data to evaluate business and market trends.
Education
Bachelor of Science - Physics
Anant English School
Satara04-2000
Skills
- Workflow Optimization
- Performance monitoring
- Document Control
- Data Analysis
- Customer Retention
- Customer Service
- Maintenance Planning
- Performance reporting
- Incidents management
- Process Improvement
- Operations Monitoring
- Staff Training
- Onboarding and Orientation
- Performance Management
- Customer Relationship Management (CRM)
- Planning and Implementation
- Report Generation
- Staff Development
Certification
- Professional Diploma in Project Management
- Master MCSE : Windows Server 2022 OS Administration
- Ethical Hacking: Offensive Security
- Professional Certificate in Office Administration Management
- Certified AI Marketing Professional
Languages
English
First Language
Hindi
Advanced (C1)
C1
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
BMC Remedy ITSM
BMC Truesight
Timeline
Operations Manager
HUAWEI TECHNOLOGIES INDIA PRIVATE LIMITED
02.2019 - 05.2023
Operations Manager
ERICSSON SAUDI ARABIA CO.LTD
12.2017 - 10.2018
BMC Remedy ITSM Consultant
HUAWEI TECH.INVESTMENT SAUDI ARABIA CO.LTD
04.2016 - 11.2017
CRYSTAL CYBER SOFT LTD
CRYSTAL CYBER SOFT LTD
06.2006 - 08.2007
Bachelor of Science - Physics
Anant English School
References
References available upon request.
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