Imtiyaz Pasha
Senior Solution Architect/ Technology Manager
Bengaluru
Summary
I am a Senior Salesforce Architect/Technology Manager with over 13 years Plus of experience in Salesforce.com, focusing on designing and implementing comprehensive solutions aligned with business needs. My expertise includes architecting Salesforce applications, leading teams, and ensuring robust project deliveries across various sectors, particularly in healthcare. I thrive on collaboration and driving digital transformation initiatives.
Solution-focused professional with rich background in architecting and deploying innovative solutions tailored to meet specific client needs. Known for collaborative approach and results-driven mindset, consistently delivering high-quality outcomes. Trusted for adaptability and deep proficiency in cloud computing and enterprise architecture.
Experience Information Technology Manager well -versed in infrastricture , secruity planning and daily operations management.
Overview
12
12
years of professional experience
10
10
Certifications
Work History
Senior Salesforce Solution Architect / Information Tech Manager
RAPID AI Software Solutions
11.2024 - Current
- Led the implementation of overall solution architecture
- Conducted architectural oversight and provided recommendations for security gaps.
- Experience in managing the entire Salesforce ecosystem and handling a team of 20 people.
- Experience in Agent Force and experience in CPQ, integration with AWS, and Salesforce. And experience SMAX integration with Salesforce.
- Experience in tarball integration with Salesforce, and experience in AI recommendations with Service Cloud integration with Jira integration.
- Designed and implemented a unified Sales Cloud and Service Cloud platform tailored to healthcare sales and support teams. Avoxi integration with Salesforce.
- Experience in field lightning service for the Service Cloud.
- Experience in Integration with Calendly with salesforce.
- Led the design of dynamic Lightning Web Components (LWC) for appointment scheduling, patient case reviews, and feedback submission.
- Created and managed Copado pipelines for release management and version control in a HIPAA-compliant environment Worked closely with marketing teams to deploy Pardot campaigns
- Experience in AWS with salesforce and Experience in AI Orchestrator Integration
- Experince in Agent Force and AI Recommendations
- Experience with Data Bricks and looker Integration with salesforce
- Experience in Genesys Cloud Integration with salesforce CTI dialer.
- Delivered extensive documentation and user training materials for healthcare professionals using the platform.
- Experience in Integration of Calendly and Avoxi dialer with salesforce.
- Leading team of developers and testers and project owner and team management
- Experience with stake holder communication and stratgey And using tableau for Data Visual for the stake holders globally.
- Experience in Agent force , Marketing cloud , CPQ , Experience in Customer portal integration with salesforce and Omni channel configuration for the service cloud
- Experince in Health Cloud and Community cloud and managing the teams and stake holders over the Global region such APAC .
- Conducted research to evaluate systems design and process efficiency.
- Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
- Fostered innovation by researching and applying emerging technologies in machine learning and AI to solve complex business problems.
- Developed comprehensive disaster recovery plans, safeguarding critical data and minimizing business disruptions.
- Coordinated with HR department to recruit highly skilled talent for open positions within the IT team.
- Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
Lead Engineering Manager / Solution Architect for SFDC
Becton Dickinson India Pvt Ltd
01.2023 - 11.2024
- Experience in AWS with salesforce and Experience in AI Orchestrator Integration With salesforce
- Mentored a team of Salesforce developers and architects, conducting code reviews
- Worked closely with stakeholders and business analysts to translate business requirements into technical solutions
- Ensured scalability, performance, and security of Salesforce solutions
- Led multiple end-to-end Salesforce implementations with a focus on Service Cloud and Experience Cloud for doctor-patient interaction.
- Designed and implemented trigger-based automation for healthcare workflows including prescription renewals and follow-ups. And Experience in outlook , gmail integration with salesforce .
- Experience in Agent force implementation with salesforce
- Experience in CTI integration with salesforce and Marketing Cloud
- Healthcare technology company specializing in medical devices
- Improved engineering processes by streamlining workflows and implementing efficient project management techniques.
- Simplified complex technical requirements for stakeholders, aiding in decision-making process for technology investments.
- Encouraged collaborative work environment, fostering open communication and teamwork among solution architects and developers.
- Experince in Genesys Integration with salesforce , and experince in AWS lambda Integration CTI adopter with salesforce .
- Experince in Compass integration with salesforce , also having well experince in health cloud , CPQ implementation also the Experience Cloud .
- Experience in Devops like Copad CI/CD implementation .
- Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
- Provided technical leadership and mentoring for junior team members, fostering a supportive learning environment that promoted skill development and career growth.
- Leveraged cloud technologies to optimize costs, improve scalability, and facilitate seamless integration across platforms.
Salesforce Engineering Manager Consultant
Allied Shared Services Pvt Ltd
01.2021 - 01.2023
- Led the implementation of overall solution architecture
- Conducted architectural oversight and provided recommendations for security gaps
- Actively participated in POCs to present solutions to customers.
- Developed and customized solutions using Sales Cloud, Service Cloud, CPQ, FSL, and Marketing Cloud to improve patient engagement and care tracking
- Implemented Pardot for lead nurturing and campaign management tailored to healthcare providers
- Built scalable components using LWC, Aura Components, and Visualforce pages for patient portals and service agents.
- Configured Omni-Channel routing, ensuring faster response times and case resolution for healthcare support teams.
- Integrated Gmail and Outlook with Salesforce for seamless communication tracking and enhanced collaboration.
- Used Copado for release management and JIRA, Trello, and Asana to manage sprint planning under Agile methodology.
- Experince in Genesys Integration with salesforce , and experince in AWS lambda Integration CTI adopter with salesforce .
- Experince in Compass integration with salesforce , also having well experince in health cloud , CPQ implementation also the Experience Cloud .
- Experience in Devops like Copad CI/CD implementation
Salesforce Consultant
DesignCafe Pvt Ltd
09.2018 - 07.2021
- Estimated user stories and collaborated closely with the Technical Architect
- Participated in feature backlog refinements, sprint planning, and PI Planning meetings
- Led the creation of high-level solution designs.
- Configured Sales Cloud and Service Cloud to support lead-to-installation lifecycle for home design projects.
- Implemented Genesys Cloud Integration to streamline inbound/outbound communications with design consultants and customers
- Designed Marketing Cloud journeys tailored to home renovation and design campaigns
- Developed and integrated Customer portal and Web Portal with Salesforce for seamless user experiences and real-time status tracking.
- Created reusable Aura and LWC components for client dashboards and design progress visualization.
- Managed sprint cycles using JIRA and Agile methodologies, coordinating closely with design and support teams.
- Interior design company with a focus on modern living solutions
- Leveraged Salesforce automation tools to streamline client workflows, reducing manual efforts and increasing overall efficiency.
- Delivered comprehensive training sessions to help end-users maximize the benefits of using Salesforce tools.
- Improved client satisfaction by providing customized Salesforce solutions tailored to their specific needs.
- Streamlined business processes for clients with efficient Salesforce configurations and customizations.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Experince in Genesys Integration with salesforce , and experince in AWS lambda Integration CTI adopter with salesforce .
- Experince in Compass integration with salesforce , also having well experince in health cloud , CPQ implementation also the Experience Cloud .
- Experience in Devops like Copad CI/CD implementation
Technical Manager
Oriental Trading Inc
03.2016 - 01.2018
- Provided solution designs for workstream capabilities and ensured alignment with overall program architecture
- Worked with business analysts to gather and clarify complex business requirements
- Implemented and maintained Service Cloud for B2B support operations across different client verticals.
- Built reusable LWC and Aura components to standardize the customer support UI across multiple clients.
- Created integrations with Genesys, Marketing Cloud, and Experience Cloud for multi-channel service delivery.
- Automated customer case lifecycle using triggers, flows, and email-to-case setup. Developed Tableau reports and dashboards to track agent performance and SLA adherence.
- Used Agile methodology for sprint planning, working closely with clients and internal stakeholders.
- Leading supplier of value-priced products for the amusement and celebration industry
- Developed suggestions for technical process improvements to optimize resources.
- Created comprehensive documentation of processes and procedures to ensure consistency throughout the department''s operations.
- Developed technical strategies to align with business objectives, driving growth and innovation within the organization.
- Built trusted relationships with stakeholders through clear communication and collaborative problem-solving efforts.
- Delivered comprehensive technical training programs for staff members, enhancing overall team competency levels.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Wrote strategic business plans outlining need for departmental information technology resources.
Sales Cloud and Zoho CRM Analyst
Epic Minds
11.2014 - 02.2016
- Analyzed requirements and defined solutions for customer implementations
- Conducted functional testing and regression testing in different sandboxes
- Developed scalable solutions in Salesforce CRM including Sales Cloud and Service Cloud for various client projects. Integrated Marketing Cloud, Experience Cloud, and Genesys to deliver omni-channel customer engagement. Customized workflows.
- Experience in creation of Custom dashboards and reports , Page layouts , Flexi pages , Validation rules and Custom triggers , AUR , LWC and Visualforce page.
- Consulting services for implementing Salesforce solutions
- Spearheaded the implementation of innovative tools and technologies designed to improve workflow efficiency throughout the organization.
- Evaluated current processes to develop improvement plans.
- Optimized supply chain operations, analyzing and re-engineering processes to ensure timely delivery.
- Advised senior management on strategic decisions, leveraging in-depth industry knowledge.
- Conducted gap analyses to pinpoint areas of weakness within the organization and develop targeted solutions for growth.
- Streamlined communication channels between departments by implementing efficient reporting structures that facilitated collaboration among teams.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
Education
Bachelor of Engineering - Information Science Engineering
SJB Institute Of Technology
Bengaluru01-2014
Skills
Apex development, Asana, AWS, Azure, Apex Data Loader, Code Review, CPQ, CRM, Functional Testing, Git, JIRA, Microsoft Power BI, MuleSoft, Pardot, Salesforce, SAP, SAP CRM, Service Cloud, SFDC, Trello, UAT, Visualforce, ZoHo, Gmail, Outlook, API Integration, Marketing Cloud, CTI Dialer Integration, Service Cloud, Sales Cloud, Health Cloud, Sales Cloud, Omni Channel, FSL, Marketing Cloud, Genesys Dialer, Avoxi Dialer, Calendly Integration, Copad, Sprint Cycle, Smax Integration, Agent Force, Pardot, AWS Experience Cloud, DataBricks Integration, Looker Integration, Web Integration, Marketo, Azure Cloud, Requirements gathering, Cloud computing expertise, Performance optimization, Technical project management, DevOps implementation, Serverless architecture, Business solutions, System integration planning, Stakeholder communication, Security and compliance, Customer implementation, Containerization technologies, Software development lifecycle, Systems design, Data integration strategies, Client relationship management, Database performance, Process optimization, Artificial intelligence implementation, Business solutions prowess, Migration strategies, Component integration, Cross-functional team leadership, Software deployment support
Cross-functional team leadership, Systems design analysis, Customer implementation support,Requirements analysis, Technical guidance, Design specifications, Communication and team collaboration, Relationship building, Code development, Team building
Architecture review, IT strategy development, Delivery management processes,API design and management, Technical project management,DevOps implementation, Business process analysis, Business solutions, System integration planning, Requirements gathering ,Systems design analysis, Cross-functional team leadership, Stake holders communication
Accomplishments
- Leadership in Salesforce Architect / Information Technology Manager Operations.
- Successfully managed Team, and Salesforce configurations, POC, leading team, Stake holders customizations, and integrations while leading a diverse team across global projects and Global Countries.
- Received Achievement Award for the year 2024-2025.
Certification
Salesforce Certified Platform Developer - 1
Timeline
Senior Salesforce Solution Architect / Information Tech Manager
RAPID AI Software Solutions
11.2024 - Current
Lead Engineering Manager / Solution Architect for SFDC
Becton Dickinson India Pvt Ltd
01.2023 - 11.2024
Salesforce Engineering Manager Consultant
Allied Shared Services Pvt Ltd
01.2021 - 01.2023
Salesforce Consultant
DesignCafe Pvt Ltd
09.2018 - 07.2021
Technical Manager
Oriental Trading Inc
03.2016 - 01.2018
Sales Cloud and Zoho CRM Analyst
Epic Minds
11.2014 - 02.2016
Bachelor of Engineering - Information Science Engineering
SJB Institute Of Technology