IMTIYAZ R. SHAIKH

Self-motivated Customer Support Engineer with a background in equipment installation and repairing products onsite. A bilingual employee with over 20 years of delivering product information, bug fixes and technical data.Hands on experience on Mono, colour Cannon Production Printer and Digital MFDs

• Date of Birth: 03/07/77
• Nationality: Indian
• Marital Status: Married

• 05/01/23, Present, Genetco, Sr. Customer Support Engineer, Managing Team of Service engineers in Oman currently, responsible for taking critical decisions like replacement of Parts, service SLAs, coordination with Sales and Purchase team, Leading the team for escalation., Managing the Inventory on a monthly basis and submitting reports to Head office., Planning and implementation of billing and revenue generation for the department., Installation and troubleshooting of all Canon MFDs. Network configurations and connectivity., Closely working with Software and Network team to resolve escalations within TAT., Planning and implementation of billing and revenue for the department., Managing response time, down time and Customer Service management, Training to New Joinees., Maintaining loyalty from existing customers through periodical customer review visits, leading school/college/corporate projects across Oman for Installation of New Machineries with zero escalations.
• 08/01/09, 04/30/23, CANON INDIA PVT. LTD., Senior Customer Support Engineer, Responsibility managed for big corporates like JP Morgan, JSW, Flipkart, Watson Pharma, Amway, Axis Bank, Yes Bank., Maintaining inventory for major clients, awarded for service excellence., Installation and troubleshooting of all Digital Canon MFDs., Configurations and network connectivity., Managing response time, down time., Acting as an information channel between company and their potential clients, customer Relationship management between corporate clients., Audit and compliance Management., Awarded by Canon Singapore Pte Ltd. For successful achievement on Technical Level Examination in ACE (Asia Certified Engineer), Passed Technical level 2 Exam in Canon, Awarded by client ACE Award in December 2014
• 03/01/09, 07/31/09, TEAMLEASE, Customer support engineer, Dedicated Engineer for Canon India Pvt. Ltd. Mumbai., Handled 200+ MFD’s for Client (J P Morgan), Zero Escalations beyond TAT, worked with a team of 5 team members., Promoted to Canon India Pvt. Ltd. On Roll after 5 Months.
• 01/01/05, 02/28/09, Pactel Office Automation, Service Engineer, Authorized partner for Sharp and Canon MFD’s., Managing Customer Support Engineer for Basic MFDs, installation and customer visits., Maintaining loyalty from existing customers through periodical customer review visits., Got opportunity to lead a team of three and allocating work.
• 11/01/03, 12/31/04, Autotech Corporation, Service Engineer, Authorized partner for Xerox Desktop printers and Fax Machines., Timely visit to client for Preventive Maintenance of Fax Machines and desk jet printers., Installation of desktop printers and Fax Machines.

• Awarded by client ACE Award in December 2014