Summary
Overview
Work History
Education
Skills
Projects
Hobbies and Interests
References
Timeline
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Imtiyaz Umadiya

Imtiyaz Umadiya

Ahmedabad

Summary

Dynamic Account Manager with a proven track record at ICICI Bank, excelling in client account management and conflict resolution. Expert in lead generation and cross-selling strategies, I have successfully enhanced customer satisfaction and streamlined service processes, driving significant improvements in client relationships and account growth.

Overview

6
6
years of professional experience

Work History

Account Manager

ICICI BANK LTD
Ahmedabad
01.2023 - Current
  • Provided training and guidance to new team members on client servicing procedures.
  • Managed client accounts, resolving any issues or conflicts in a timely manner.
  • Identified opportunities for improvement in customer service processes and procedures.
  • Developed and implemented strategies to improve customer service satisfaction levels.
  • Address client inquiries and resolve issues promptly.
  • Maintain a deep knowledge of the company's products and services to provide accurate information to clients.
  • Coordinate with various teams to ensure client requests are handled appropriately, and in a timely manner.
  • Manage client accounts and transactions.
  • Conduct client satisfaction surveys, and implement necessary measures.

ECBDM

INDUSIND BANK LTD
Ahmedabad
12.2020 - Current
  • CORPORATE ACQUISITION FOR CURRENT ACCOUNTS
  • LIABLITY & ASSESTS
  • CROSS SELL OF REVENUE PRODUCTS

KEY ACCOUNT MANAGER

PAYTM PAYMENTS BANK LTD
Ahmedabad
07.2019 - 06.2020
  • LEAD GENERATION FROM RO
  • COLD CALLING
  • CORPORATE TIE-UPS FOR SALARY ACCOUNTS, CURRENT ACCOUNTS

Education

MBA -

L.J INSTITUTE OF COMPUTER APPLICATION
Ahmedabad
01.2015

B.COM -

C.U.SHAH COLLAGE OF COMMERCE
Surendranagar
01.2013

H.S.C -

SHREE S.P.VIDYALAYA
Surendranagar
01.2010

S.S.C -

TIRUPATI VIDYALAYA
Surendranagar
01.2009

Skills

  • Client account management
  • Customer service
  • Lead generation
  • Corporate acquisition
  • Cross-selling strategies
  • Sales forecasting
  • Client relationship management
  • Training and development
  • Conflict resolution
  • Problem solving
  • Team collaboration
  • Product training
  • Account management
  • New account creation
  • Account servicing

Projects

Global Country Study Report, Prepared a GCSR report on 'Pharmaceutical Industry in Dubai and Jharkhand', Ahmedabad, Gujarat, 01/01/15, 12/31/15 Comprehensive Report, Prepared a CP report on 'Consumer Perception Towards Skydiving in Ahmedabad', Ahmedabad, Gujarat, 01/01/15, 12/31/15

Hobbies and Interests

  • Travelling
  • Cooking
  • Music and other entertainment

References

Mr. Nadeem Anwar, Branch Head, Indusind Bank, +919819399986

Timeline

Account Manager

ICICI BANK LTD
01.2023 - Current

ECBDM

INDUSIND BANK LTD
12.2020 - Current

KEY ACCOUNT MANAGER

PAYTM PAYMENTS BANK LTD
07.2019 - 06.2020

MBA -

L.J INSTITUTE OF COMPUTER APPLICATION

B.COM -

C.U.SHAH COLLAGE OF COMMERCE

H.S.C -

SHREE S.P.VIDYALAYA

S.S.C -

TIRUPATI VIDYALAYA

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