Imtiyaz Umadiya
Ahmedabad
Summary
Dynamic Account Manager with a proven track record at ICICI Bank, excelling in client account management and conflict resolution. Expert in lead generation and cross-selling strategies, I have successfully enhanced customer satisfaction and streamlined service processes, driving significant improvements in client relationships and account growth.
Overview
6
6
years of professional experience
Work History
Account Manager
ICICI BANK LTD
Ahmedabad
01.2023 - Current
- Provided training and guidance to new team members on client servicing procedures.
- Managed client accounts, resolving any issues or conflicts in a timely manner.
- Identified opportunities for improvement in customer service processes and procedures.
- Developed and implemented strategies to improve customer service satisfaction levels.
- Address client inquiries and resolve issues promptly.
- Maintain a deep knowledge of the company's products and services to provide accurate information to clients.
- Coordinate with various teams to ensure client requests are handled appropriately, and in a timely manner.
- Manage client accounts and transactions.
- Conduct client satisfaction surveys, and implement necessary measures.
ECBDM
INDUSIND BANK LTD
Ahmedabad
12.2020 - Current
- CORPORATE ACQUISITION FOR CURRENT ACCOUNTS
- LIABLITY & ASSESTS
- CROSS SELL OF REVENUE PRODUCTS
KEY ACCOUNT MANAGER
PAYTM PAYMENTS BANK LTD
Ahmedabad
07.2019 - 06.2020
- LEAD GENERATION FROM RO
- COLD CALLING
- CORPORATE TIE-UPS FOR SALARY ACCOUNTS, CURRENT ACCOUNTS
Education
MBA -
L.J INSTITUTE OF COMPUTER APPLICATION
Ahmedabad01.2015
B.COM -
C.U.SHAH COLLAGE OF COMMERCE
Surendranagar01.2013
H.S.C -
SHREE S.P.VIDYALAYA
Surendranagar01.2010
S.S.C -
TIRUPATI VIDYALAYA
Surendranagar01.2009
Skills
- Client account management
- Customer service
- Lead generation
- Corporate acquisition
- Cross-selling strategies
- Sales forecasting
- Client relationship management
- Training and development
- Conflict resolution
- Problem solving
- Team collaboration
- Product training
- Account management
- New account creation
- Account servicing
Projects
Global Country Study Report, Prepared a GCSR report on 'Pharmaceutical Industry in Dubai and Jharkhand', Ahmedabad, Gujarat, 01/01/15, 12/31/15 Comprehensive Report, Prepared a CP report on 'Consumer Perception Towards Skydiving in Ahmedabad', Ahmedabad, Gujarat, 01/01/15, 12/31/15
Hobbies and Interests
- Travelling
- Cooking
- Music and other entertainment
References
Mr. Nadeem Anwar, Branch Head, Indusind Bank, +919819399986
Timeline
Account Manager
ICICI BANK LTD
01.2023 - Current
ECBDM
INDUSIND BANK LTD
12.2020 - Current
KEY ACCOUNT MANAGER
PAYTM PAYMENTS BANK LTD
07.2019 - 06.2020
MBA -
L.J INSTITUTE OF COMPUTER APPLICATION
B.COM -
C.U.SHAH COLLAGE OF COMMERCE
H.S.C -
SHREE S.P.VIDYALAYA
S.S.C -
TIRUPATI VIDYALAYA
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