Inam-Ul Haq Qureshi
Support Specialist
Srinagar
Summary
Intend to build a career with leading corporate with committed and dedicated people, which will help me to explore myself fully and upgrade my knowledge and skills.
Overview
6
6
years of professional experience
17
17
years of post-secondary education
Work History
Support Specialist
Practo
08.2023 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
Network Engineer
HGS - Hinduja Global Solutions
04.2021 - 08.2022
- I am currently working as Network engineer.
- Expertise over VOIP, voice SDWAN, Routing SDWAN switch, Ti and Ethernet Circuit testing.
- Deals with Clients on routing changes and helping the customers (large Business) with troubleshooting the issue in their network.
- Troubleshooting complex technical issues, identifying, and fixing the reported issues.
- Hands on experience with Salesforce and remedi ticket creation.
Mechanical Engineer
TEKNO INDUSTERIES PTV.LTD
06.2019 - 12.2020
- Call risk costumers and ask them to pay the payments.
- Educate the costumer about the online payment channels and how to pay through online modes.
- Scheduling for field executives to meet up with costumers.
Education
Bachelor of Engineering - Mechanical Engineering
PRIEST UNIVERSITY
08.2016 - 01.2019
Intermediate - undefined
Tyndale Biscoe School
Srinagar, Kashmir 01.2009 - 01.2011
10th - undefined
Tyndale Biscoe School
Srinagar, Kashmir 03.1999 - 10.2011
Skills
- CCNA NETWORKING
- MS-WORD
Ticket management
Support services
Network troubleshooting
Customer service
Hardware troubleshooting
Escalation handling
Timeline
Support Specialist
Practo
08.2023 - Current
Network Engineer
HGS - Hinduja Global Solutions
04.2021 - 08.2022
Mechanical Engineer
TEKNO INDUSTERIES PTV.LTD
06.2019 - 12.2020
Bachelor of Engineering - Mechanical Engineering
PRIEST UNIVERSITY
08.2016 - 01.2019
Intermediate - undefined
Tyndale Biscoe School
01.2009 - 01.2011
10th - undefined
Tyndale Biscoe School
03.1999 - 10.2011
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