Inamul Hoque Rahim
Associate Relationship Manager
Barpeta
Summary
To face a challenging career positively, progressively and in Pro-active manner by constantly innovating and working with a beyond expectations attitude, implementing business ethics and experiences, knowledge and hard work, effective inter personality skills and multi languages skills that would help in the growth of the organization as well as reaching the zenith of career. Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
17
17
years of professional experience
31
31
years of post-secondary education
1
1
Language
Work History
Associate Relationship Manager
Standard Chartered Bank
01.2022 - Current
- Monitored client portfolios regularly, ensuring optimal performance and mitigating potential risks.
- Provided exceptional customer service, resolving issues promptly and effectively to ensure high client retention rates.
- Assisted with compliance-related tasks, ensuring that all activities were conducted in accordance with industry regulations and company policies.
- Managed and deepened existing client relationships, leading to increased business opportunities.
- Mentored junior associates, sharing knowledge about best practices in relationship management to foster collaborative work environment.
- Developed tailored investment solutions for clients, resulting in higher satisfaction levels and long-term loyalty.
- Identified potential areas of growth within market by conducting thorough research and analysis on competitor offerings.
- Maintained strong understanding of industry trends, enabling insightful recommendations on investment opportunities for clients.
- Strengthened client relationships by conducting regular meetings and addressing their financial needs.
- Analyzed client financial data to provide accurate insights into their current situation and recommend suitable wealth management strategies accordingly.
- Worked alongside other departments to develop cohesive strategies that maximized overall value of our client relationships.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Client Service Manager
Standard Chartered Bank
10.2019 - 12.2021
- Identified new business opportunities through proactive market analysis and engagement with potential clients.
- Nurtured long-term relationships with clients, fostering loyalty and business growth opportunities.
- Reduced turnaround times on client requests by streamlining work processes.
- Collaborated with cross-functional teams for better service delivery and client experience.
- Streamlined processes to improve operational efficiency, reducing costs and increasing productivity.
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Successfully resolved escalated client issues, restoring trust and safeguarding company's reputation.
- Created customer support strategies to increase customer retention.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Client Service Manager
Standard Chartered Bank
03.2015 - 09.2019
- Manage the branch to maximize new business opportunities and deepen existing relationships, while providing quality in service delivery in an efficient operation where risks are well controlled
- Also ensure that robust sales process, stringent service standards in compliance with local regulatory requirements are met by the team
- To deliver Branch Performance/ Balance sheet growth/ Referrals, Operating Efficiency, Individual measures to improve the service levels and to provide support to individual RMs, Collective measures to support the governance and operations capabilities
- To manage the Service desk and Teller function in the branch to ensure the delivery of quality and best service to customers
- Identified new business opportunities through proactive market analysis and engagement with potential clients.
Client Service Executive
Standard Chartered Bank
11.2012 - 02.2015
- Job responsibilities include handling complete branch operation along with all type of financial and non-financial transaction, quick and friendly customer service, processing all types of KYC, AML etc.
- Led cashiers and associates in providing thoughtful customer service.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Demonstrated excellent problem-solving skills in handling challenging situations that arose in client engagements.
- Performed cash, card and check transactions to complete customer purchases.
Senior Executive
Standard Chartered Global Business Services
05.2010 - 11.2012
- Analyze all level of customer in all over world and their credit cards, all types of transaction history; convince them over phone to pay their over dues
- Giving them resolution of credit cards queries in connection with any type of dispute till closure
- Giving them world class customer services and reduces delinquent account by collecting there over dues
- I am Responsible for preparing any kind of daily and monthly report and to guide team in absence of Line Manager.
- Formulated long-term strategic plans that drove sustained growth in revenue, profitability, and shareholder value.
Sr. Debt Management Officer
HSBC Operation & Processing Enterprise Pvt. Ltd.
06.2008 - 12.2009
- To interact with all level of customer in all over India, provide them high class customer support and also resolve their query over phone
- As Debt Management Officer- Answer continuous volume of phone calls from variety of customer regarding credit cards and convince them to pay their overdue amount
- Analyze risk and offer them settlement.
- Managed budgets effectively, prioritizing resource allocation for maximum impact on departmental goals.
Tele Caller- Collection
Optimus Global Services Ltd
04.2007 - 01.2008
- To interact with all levels of customers in all over India, resolving their query, give them world class customer support and convince them over phone to pay their pending overdue amount.
- Consistently met or exceeded daily call quotas, demonstrating exceptional time-management skills and dedication to achieving results.
- Contributed to overall sales goals by successfully converting inbound leads into satisfied customers through persuasive communication tactics.
Education
Master of Arts -
Gauhati University
Guwahati, India 04.2001 - 04.2017
PGDCA -
Zend Academy, Guwahati
Guwahati, India08.2013
MBA -
Madras University, Chennai
Chennai, India 04.2001 - 04.2012
Bachelor of Science -
Gauhati University
Guwahati, India 04.2001 - 04.2005
HS (12th ) (Science Stream) -
AHSEC, Guwahati
Barpeta, India06.2002
HSLC (10th ) -
SEBA, Guwahati
Barpeta, India07.1999
Skills
Client acquisition
undefinedPersonal Information
- Date of Birth: 11/17/1983
- Gender: Male
- Marital Status: Married
Disclaimer
I, here by solemnly declare that all the information given above are true to the best of my knowledge and belief.
Timeline
Associate Relationship Manager
Standard Chartered Bank
01.2022 - Current
Client Service Manager
Standard Chartered Bank
10.2019 - 12.2021
Client Service Manager
Standard Chartered Bank
03.2015 - 09.2019
Client Service Executive
Standard Chartered Bank
11.2012 - 02.2015
Senior Executive
Standard Chartered Global Business Services
05.2010 - 11.2012
Sr. Debt Management Officer
HSBC Operation & Processing Enterprise Pvt. Ltd.
06.2008 - 12.2009
Tele Caller- Collection
Optimus Global Services Ltd
04.2007 - 01.2008
Master of Arts -
Gauhati University
04.2001 - 04.2017
MBA -
Madras University, Chennai
04.2001 - 04.2012
Bachelor of Science -
Gauhati University
04.2001 - 04.2005
PGDCA -
Zend Academy, Guwahati
HS (12th ) (Science Stream) -
AHSEC, Guwahati
HSLC (10th ) -
SEBA, Guwahati
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