Inavolu Supriya
Hyderabad
Summary
Customer-focused Retail Professional skilled in managing operations and enhancing shopping experiences. Provided expert guidance on eyewear selection, ensuring informed customer choices. Ensured accurate cash handling and billing processes, while maintaining appealing store presentations and organized displays to promote customer engagement.
Overview
1
1
Certification
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Assistant Manager
Lenskart Solutions Limited
Hyderabad
01.2026 - Current
- Managed daily retail operations at Lenskart Solutions Limited store
- Guided customers in selecting frames and lenses, enhancing their shopping experience
- Managed billing, cash handling, and transaction verification, ensuring accuracy and efficiency
- Resolved customer queries with clear communication and product knowledge, fostering customer satisfaction
- Maintained store presentation, cleanliness, and display arrangements
Sales Executive
Lenskart solutions Limited
Hyderabad
11.2023 - 12.2025
- Assisted customers with eyewear selection using Lenskart product range and style preferences.
- Explained lens features, frame materials, and store offers to support purchase decisions.
- Measured face fit and guided frame adjustments for comfortable eyewear selection.
- Maintained product displays and organized showroom shelves for easy customer browsing.
- Processed billing and payments through store point-of-sale systems.
Customer support
Vsparkel
Hyderbad
03.2022 - 10.2023
- Analyzed trends in customer support tickets to identify potential opportunities or areas of concern requiring additional resources or attention.
- Created reports on the performance of the Customer Support team, including KPIs such as response time, first contact resolution rate.
- Provided customer support with menu selection and answered questions about specials or other restaurant offerings.
- Assisted in developing new methods for providing customer support through web-based applications.
Education
Bachelor of Science - English
A.S.N Degree College
Tenali, India 10.2020 - 10.2023
Skills
- Retail operations
- Sales strategies
- Cash handling
- POS billing
- Inventory management
- Visual merchandising
- Team leadership
- Staff training and development
Certification
- Best NPS Staff Award – Lenskart: Recognized for delivering exceptional customer experience and achieving outstanding Net Promoter Score (NPS) performance.
Timeline
Assistant Manager
Lenskart Solutions Limited
01.2026 - Current
Sales Executive
Lenskart solutions Limited
11.2023 - 12.2025
Customer support
Vsparkel
03.2022 - 10.2023
Bachelor of Science - English
A.S.N Degree College
10.2020 - 10.2023