Inayat Baig
Bengaluru
Summary
Experienced Operations Leader with over a decade of success in driving operational efficiency and business growth. Expert in developing strategies that enhance productivity, reduce costs, and improve customer satisfaction. Skilled in leading diverse teams to exceed business objectives. Known for a strong ability to solve complex problems and make strategic decisions.
Overview
15
15
years of professional experience
2
2
Certification
Work History
Head of Operations
CDV Holidays Pvt Ltd
Bengaluru
10.2024 - Current
- Coordinated and managed operations activities to ensure all processes ran smoothly.
- Developed, implemented, and enforced operational policies and procedures.
- Monitored performance metrics to identify areas of improvement in operational efficiency.
- Led cross-functional teams in the development of new products and services.
- Collaborated with senior management on strategic planning initiatives.
- Managed budgets for operations departments and ensured cost-effectiveness.
- Implemented successful business strategies to increase revenue and target new markets.
- Analyzed customer feedback to identify opportunities for process optimization.
- Negotiated contracts with vendors and suppliers to secure competitive pricing.
- Created reports that tracked key performance indicators related to operations objectives.
- Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
- Established partnerships with external organizations such as customers or vendors for mutual benefit.
Senior Manager
Riya Travel And Tours (India) Pvt. Ltd.
Mumbai
01.2023 - 10.2024
- Streamlined operations to significantly improve turnover and profit margins.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
- Supervised operations staff and kept employees compliant with company policies and procedures
- Enhanced operational quality and team efficiency through innovative systems and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Developed and implemented strategies to maximize customer satisfaction
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
- Drove inter-departmental collaboration and efficiency with effective communication strategies.
- Implemented quality control systems that boosted overall product consistency and reliability
- Analyzed and reported on key performance metrics to senior management
- Developed and maintained relationships with external vendors and suppliers
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Achieved higher employee retention rates by fostering positive work environment
Operations Manager
Akbar Offshore Pvt. Ltd.
Mumbai
07.2015 - 01.2023
- Streamlined operations to significantly improve turnover and profit margins
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
- Supervised operations staff and kept employees compliant with company policies and procedures
- Developed systems and procedures to improve operational quality and team efficiency
- Drove inter-departmental collaboration and efficiency with effective communication strategies.
- Developed and implemented strategies to maximize customer satisfaction
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
Team Leader - Operations
Indtex Solutions Pvt. Ltd.
Mumbai
11.2011 - 03.2014
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Worked with team to identify areas of improvement and devised solutions based on findings
- Supervised team of 20 plus members to confirm compliance with set procedures and quality requirements
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics
Counter Staff - International Ticketing
Atlas Tours And Travels
Mumbai
04.2011 - 09.2011
- Increased customer satisfaction by providing efficient and friendly service at counter
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty
- Stayed up-to-date on current promotions and specials, effectively communicating them to customers for increased sales
- Professionally answered telephones and responded to customer inquiries
- Provided expert product knowledge to assist customers in making informed decisions about their purchases
Operations Executive
Flight Safar
Mumbai
10.2009 - 03.2011
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards
- Trained and guided team members to maintain high productivity and performance metrics
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
Education
Bachelor of Arts -
Rajasthan University
Jaipur05.2004
High School Diploma -
Rajasthan Board
Ajmer05.2001
Skills
- Operations Management
- Customer service
- Process Improvement
- Data Analysis
- Systems implementation
- Vendor Management
- Business Development
- Strategic Planning and Implementation
- Performance Management
- Staff Development
- Customer Relationship Management
- Budgeting and cost control
Certification
- IATA/UFTAA Foundation Level and EBT Course
- IATA Dangerous Goods Regulations (DGR)
Languages
- English, Advanced (C1)
- Hindi, Advanced (C1)
Personal Information
- Date of Birth: 04/11/84
- Nationality: Indian
- Marital Status: Married
Accomplishments
- Supervised team of 30 staff members.
- Achieved 50% growth by managing operations with accuracy and efficiency.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Languages
Hindi
Native language
English
Advanced (C1)
C1
Timeline
Head of Operations
CDV Holidays Pvt Ltd
10.2024 - Current
Senior Manager
Riya Travel And Tours (India) Pvt. Ltd.
01.2023 - 10.2024
Operations Manager
Akbar Offshore Pvt. Ltd.
07.2015 - 01.2023
Team Leader - Operations
Indtex Solutions Pvt. Ltd.
11.2011 - 03.2014
Counter Staff - International Ticketing
Atlas Tours And Travels
04.2011 - 09.2011
Operations Executive
Flight Safar
10.2009 - 03.2011
Bachelor of Arts -
Rajasthan University
High School Diploma -
Rajasthan Board
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