Inayatulla Pirzade
Scrum Master
Pune
Summary
Dynamic Scrum Master with a proven track record at Tata Consultancy Services, enhancing team productivity through Agile methodologies and effective backlog management. Skilled in stakeholder management and conflict resolution, I successfully improved project delivery timelines and customer satisfaction scores by implementing continuous improvement initiatives.
Overview
21
21
years of professional experience
2
2
Certifications
Work History
Scrum Master
Tata Consultancy Services
03.2020 - Current
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Assessed and reported progress to stakeholders regularly, maintaining transparency throughout the project lifecycle.
- Led sprint reviews and planning meetings to promote full team engagement.
- Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
- Implemented key performance metrics to track team progress and identify areas of improvement consistently throughout projects'' lifecycles.
- Identified potential risks early in the project lifecycle and implemented mitigation strategies accordingly.
- Facilitated seamless integration of new team members into existing projects without compromising productivity levels.
- Boosted customer satisfaction scores by providing regular updates on product enhancements resulting from feedback provided during sprint review meetings.
- Achieved consistent on-time delivery of project milestones by closely monitoring progress and adjusting plans as needed.
- Maintained up-to-date project documentation, enabling clear communication and transparency among stakeholders.
- Streamlined communication between developers and QA teams, ensuring smoother workflow and higher quality outputs.
- Enhanced team productivity by implementing Agile methodologies and facilitating daily stand-ups.
Operations Manager
Tata Consultancy Services
04.2016 - 03.2020
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Assisted in recruiting, hiring and training of team members.
- Reduced operational risks while organizing data to forecast performance trends.
Sr Underwriter
Homeward Residential Mortgage Ltd
06.2010 - 03.2016
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Assisted senior executives with final loan closings and underwriting, coordination and submission of high-profile loan conversion packages.
- Worked alongside marketing department to effectively cross-sell company's offerings.
- Improved underwriting decision quality by conducting thorough risk assessments and analyzing client financial data.
- Implemented continuous improvement initiatives in the underwriting department, driving operational excellence across the team.
- Made approval and denial recommendations by determining accurate risk levels.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Determined and documented loan conditions and communicated requirements and decisions.
Subject Matter Expert
Homeward Residential Mortgage Ltd
06.2010 - 03.2016
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
- Enhanced team productivity by leading specialized training sessions on innovative industry practices.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
Senior Associate
ICICI Bank Ltd
05.2004 - 06.2010
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
Education
Bachelor of Science -
Pune University
PuneSkills
Sprint planning
Certification
Agile Foundation Framework Certification
Timeline
Scrum Master
Tata Consultancy Services
03.2020 - Current
Agile Foundation Framework Certification
02-2019
Business Analyst/Product Owner Certification
05-2018
Operations Manager
Tata Consultancy Services
04.2016 - 03.2020
Sr Underwriter
Homeward Residential Mortgage Ltd
06.2010 - 03.2016
Subject Matter Expert
Homeward Residential Mortgage Ltd
06.2010 - 03.2016
Senior Associate
ICICI Bank Ltd
05.2004 - 06.2010
Bachelor of Science -
Pune University
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