Inayatulla Pirzade
Scrum Master
Pune
Summary
Dynamic Scrum Master with a proven track record at Tata Consultancy Services, enhancing team productivity through Agile methodologies and effective backlog management. Skilled in stakeholder management and conflict resolution, I successfully improved project delivery timelines and customer satisfaction scores by implementing continuous improvement initiatives.
Overview
21
21
years of professional experience
2
2
Certifications
Work History
Scrum Master
Tata Consultancy Services
03.2020 - Current
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Assessed and reported progress to stakeholders regularly, maintaining transparency throughout the project lifecycle.
- Led sprint reviews and planning meetings to promote full team engagement.
- Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
- Implemented key performance metrics to track team progress and identify areas of improvement consistently throughout projects'' lifecycles.
- Identified potential risks early in the project lifecycle and implemented mitigation strategies accordingly.
- Facilitated seamless integration of new team members into existing projects without compromising productivity levels.
- Boosted customer satisfaction scores by providing regular updates on product enhancements resulting from feedback provided during sprint review meetings.
- Achieved consistent on-time delivery of project milestones by closely monitoring progress and adjusting plans as needed.
- Maintained up-to-date project documentation, enabling clear communication and transparency among stakeholders.
- Streamlined communication between developers and QA teams, ensuring smoother workflow and higher quality outputs.
- Enhanced team productivity by implementing Agile methodologies and facilitating daily stand-ups.
Operations Manager
Tata Consultancy Services
04.2016 - 03.2020
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Assisted in recruiting, hiring and training of team members.
- Reduced operational risks while organizing data to forecast performance trends.
Sr Underwriter
Homeward Residential Mortgage Ltd
06.2010 - 03.2016
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Assisted senior executives with final loan closings and underwriting, coordination and submission of high-profile loan conversion packages.
- Worked alongside marketing department to effectively cross-sell company's offerings.
- Improved underwriting decision quality by conducting thorough risk assessments and analyzing client financial data.
- Implemented continuous improvement initiatives in the underwriting department, driving operational excellence across the team.
- Made approval and denial recommendations by determining accurate risk levels.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Determined and documented loan conditions and communicated requirements and decisions.
Subject Matter Expert
Homeward Residential Mortgage Ltd
06.2010 - 03.2016
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
- Enhanced team productivity by leading specialized training sessions on innovative industry practices.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
Senior Associate
ICICI Bank Ltd
05.2004 - 06.2010
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
Education
Bachelor of Science -
Pune University
PuneSkills
Sprint planning
Scrum framework expertise
Project management
Stakeholder management
Agile best practices
Agile metrics tracking
Retrospective analysis
User story creation
Customer interaction
Risk identification
Meeting facilitation
Workflow Analysis
Meeting participation
Presentation skills
Scrum processes
Backlog management
Effective customer communication
Scrum methodology
Problem-solving
Teamwork and collaboration
Continuous improvement
Change management
Work Planning and Prioritization
Conflict resolution
Schedule management
Risk mitigation planning
Time management abilities
MS office
Quality assurance
Documentation and reporting
Task prioritization
Interpersonal skills
Multitasking Abilities
Time management
Certification
Agile Foundation Framework Certification
Timeline
Scrum Master
Tata Consultancy Services
03.2020 - Current
Agile Foundation Framework Certification
02-2019
Business Analyst/Product Owner Certification
05-2018
Operations Manager
Tata Consultancy Services
04.2016 - 03.2020
Sr Underwriter
Homeward Residential Mortgage Ltd
06.2010 - 03.2016
Subject Matter Expert
Homeward Residential Mortgage Ltd
06.2010 - 03.2016
Senior Associate
ICICI Bank Ltd
05.2004 - 06.2010
Bachelor of Science -
Pune University