Inchara B K

Catalog Quality and Data Management

• Led the generation and analysis of Core Attribute Quality (CAQ), Relevant Attribute Correction (RAC), and Mandatory Attribute Coverage (MAC) reports to drive data-backed catalog quality improvements across diverse product categories.
• Drove catalog optimization initiatives by identifying defects, implementing data-driven corrections, and improving overall content accuracy and completeness.
• Improved catalog performance by enhancing attribute quality, resulting in increased Glance Views (GV), and stronger conversion and sales impact.
• Ensured end-to-end catalog integrity by validating, updating, and correcting product attributes, eliminating defects, and improving customer-facing data accuracy.
• Executed monthly catalog mapping and ASIN alignment initiatives to support data backfilling, attribute standardization, and improved discoverability.
• Partnered closely with brands and cross-functional stakeholders to deliver apparel category enhancements, aligning on priorities, and executing long-term catalog quality programs.

Projects Worked: Catalog Management and Data Accuracy.

• Catalog defect report: Led catalog defect identification and reporting by publishing CDR insights for the entire team using AWS internal tools and Hubble queries, enabling proactive seller outreach through CBR systems, and accelerating ASIN-level defect resolution.
• Seller communication: Designed and executed multi-marketplace seller communication strategies via the Template Management Tool, EDX, HOOT Tables, Cradle, and DJS, while monitoring engagement through the Cassini Dashboard to drive higher response rates and reduce brand escalations.
• Conducted end-to-end audits of Product Type (PT) classifications using ML-based predictions, correcting inaccuracies, and improving attribute precision to meet category-level quality targets.
• Owned and operated ML-driven Browse Node (RBN) correction workflows, executing model runs, and implementing updates that strengthened catalog structure, improved discoverability, and enhanced data integrity.

Infosys Leadership Institute [PMO]

• Led end-to-end planning and execution of leadership programs by partnering with sponsors and department heads to align initiatives with corporate strategy.
• Oversaw project planning, timelines, and documentation, ensuring smooth delivery and accurate tracking of OEI data and leadership interventions.
• Managed critical logistics to support seamless program operations.
• Maintained leadership data systems (PDP) and produced tailored reports for senior stakeholders.
• Directed the procure-to-pay (P2P) cycle, including PR/PO management, vendor onboarding, GRN processing, and payment coordination.
• Built strong vendor partnerships and ensured operational continuity through proactive issue resolution and efficient process management.

Income Tax & Compliance Support Query & Escalation Management

• Led end-to-end processing of employee income tax documentation, ensuring full compliance with Indian tax regulations and organizational guidelines.
• Oversaw audit routines and conducted root cause analysis on process errors, driving corrective and preventive actions to improve accuracy and efficiency.
• Provided leadership through training, mentoring, and onboarding of new hires, enhancing team capability in tax compliance processes and tools.
• Served as Subject Matter Expert (SME) resolving complex tax issues, managing escalations, and supporting triage across multiple sites.
• Drove process efficiency through RCA, corrective actions, and continuous collaboration with clients and cross-functional teams.
• Trained teams (HIIT) consistently exceeded productivity and quality targets while enabling end-to-end customer solutions. Collaborated with cross-functional teams to deliver complete customer solutions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Prioritized and organized tasks to efficiently accomplish service goals.