INDERJEET SINGH
Gurugram
Summary
OPERATION MANAGER with 14+ years of experience in all aspects of management and service with a proven track record of driving business and delivering superior guest service.Strong team-building skills and excellent conflict resolution abilities guarantee satisfaction for guests. Expert at working efficiently.
Overview
15
15
years of professional experience
Work History
Operations Manager
Tama Brewery & World Kitchen
faridabad
01.2025 - Current
- Directed staff recruitment and training, building a highly skilled and motivated operations team.
- Oversaw quality control processes, maintaining high standards for all products and services.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Reviewed and revised operational policies, aligning procedures with best practices and regulatory requirements.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Facilitated continuous improvement initiatives, encouraging innovation and excellence in operations.
- Managed budgets and financial planning, achieving cost savings without compromising on quality.
- Collaborated with sales and marketing teams to align operational capabilities with customer demands.
- Analysed performance data to identify trends, making strategic decisions to boost operational success.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Developed and enforced health and safety protocols, ensuring a safe workplace environment.
- Prepared statements detailing operational detail and key performance indicators.
- Set up business contracts, obtained signatures and processed paperwork.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
Restaurant Manager
Tama Brewery & World Kitchen
Faridabad
07.2023 - 12.2024
- Oversea the dining area, supervises food and beverage service staff in accordance with operating policies that establish
- Creates a positive team atmosphere among Team Members
- Provides feedback and coaching to the Team regularly
- Understands building capability through Cross training
- Treats all Team Members fairly, with respect
- Is capable of handling irate customers with a friendly/calm attitude
- Ensures product quality and great service
- Prioritizes tasks effectively to ensure most important tasks are completed on time
- Seeks, listens and responds to Guest feedback
- Coaches team on how to exceed Guest expectations
- Implemented effective strategies to maximise table turnover and increase restaurant revenue.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Coordinated with suppliers to negotiate contracts, securing better terms and improving profit margins.
- Led cross-functional teams in project implementation, delivering on time and within budget.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Scheduled employees to keep shifts well-staffed.
Assistant Restaurant Manager
TAMA BREWERY & WORLD KITCHEN
Faridabad, India
03.2022 - 06.2023
- Managed daily operations of the restaurant, overseeing food quality and customer service standards.
- Supervised a team of 20+ staff members, including training, scheduling, and performance evaluations.
- Scheduled employees to keep shifts well-staffed.
- Managed daily operations of a busy city centre restaurant, overseeing both front-of-house and kitchen staff to maintain high service standards.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Coordinated with the kitchen team to maintain timely food delivery and high-quality presentation.
- Resolved customer complaints with professionalism, offering solutions to ensure satisfaction.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Performed restaurant walk-through to gauge timeliness and excellent service quality.
- Maintained high levels of cleanliness, organisation, storage and sanitation of food and beverage products to ensure quality.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Regularly updated computer systems with new pricing and daily food specials.
- Established positive relationships with guests and employees, creating positive, energetic environment.
- Implemented brand values and standards through friendly customer service to create memorable dining experiences.
Senior F&B Executive
LA LA LAND BREW PUB
Gurugram
06.2020 - 02.2022
- Company Overview: CHRONOS HOSPITALITY, GLOBAL FOYER MALL
- CHRONOS HOSPITALITY, GLOBAL FOYER MALL
F&B Executive
FARZI CAFE
New Delhi
03.2018 - 02.2020
- Company Overview: AEROCITY, WORLD MARK-3, M/S MOONSHINE FOOD VENTURES LLP
- AEROCITY, WORLD MARK-3, M/S MOONSHINE FOOD VENTURES LLP
Senior Captain
Warehouse cafe cp
New delhi, India
03.2016 - 02.2018
Captain
TAB01 LOUNGE & BAR
Gurugram
04.2014 - 02.2016
- Company Overview: DLF-3, CYBER GREEN BUILDING
- DLF-3, CYBER GREEN BUILDING
Steward
KYLIN
New Delhi
12.2011 - 02.2013
Education
Diploma - Hotel Management for Foods & Beverages Service
IHM PUSA
New Delhi01.2010
12th -
HBSE
Bhiwani01.2008
10th -
NIOS
New Delhi01.2006
Skills
- LEADERSHIP
- JUDGMENT
- CREATIVITY
- EXCELLENT MULTITASKING ABILITY
- HOSPITALITY
- TEAMWORK
- Staff recruitment
- Customer service
- Operational support
- Menu planning
- Training development
Languages
HINDI
Advanced
C1
ENGLISH
Intermediate
B1
FRENCH
Beginner
A1
PUNJABI
Intermediate
B1
References
MR. ANAND BAHAL, G.M, MENDIRATTA HOSPITALITY PVT.LTD, CONTACT:9599004242, GM@TAMABREWERY.IN
MR.SANJAY ATTRI(DIRECTOR OF TAMA BREWERY & WORLD KITCHEN,CONTACT:9810966359.
Languages
5,C1,1,A1,4,B2,6,C2
Personal Information
- Date of birth: 23/03/89
- Nationality: INDIAN
- Marital status: MARRIED
Hobbies and Interests
- SWIMMING
- PHOTOGRAPHY
- TRACKING
Timeline
Operations Manager
Tama Brewery & World Kitchen
01.2025 - Current
Restaurant Manager
Tama Brewery & World Kitchen
07.2023 - 12.2024
Assistant Restaurant Manager
TAMA BREWERY & WORLD KITCHEN
03.2022 - 06.2023
Senior F&B Executive
LA LA LAND BREW PUB
06.2020 - 02.2022
F&B Executive
FARZI CAFE
03.2018 - 02.2020
Senior Captain
Warehouse cafe cp
03.2016 - 02.2018
Captain
TAB01 LOUNGE & BAR
04.2014 - 02.2016
Steward
KYLIN
12.2011 - 02.2013
Diploma - Hotel Management for Foods & Beverages Service
IHM PUSA
12th -
HBSE
10th -
NIOS