INDERJEET SINGH YADAV

• Results-driven operations management professional with over 20 years of extensive experience in optimizing processes, enhancing client service, and leading high-performing teams.
• Proven track record in streamlining operations through effective training systems and continuous improvement initiatives, ensuring alignment with KPIs, SLAs, and organizational objectives.
• Expertise includes business process re-engineering, vendor development, and comprehensive project execution while maintaining the highest quality standards.
• Strong analytical and problem-solving skills support a commitment to driving cost reduction and operational excellence in fast-paced environments.

Operations Management:

• Formulating operational goals and developing business plans for the achievement of these goals.
• Generating reports to update the top management along with assessing and heading end to end projects.
• Formulating operational goals and developing business plans for attaining these goals.
• Developing, managing and implementing promotions in order to drive sales.

Process Management:

• Monitoring the SLA's and KPI's for the process, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
• Streamlining overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
• Suggesting alternatives to improve & enhance services standards and reviewing the systems to further improve quality.

Client Servicing:

• Identifying improvement areas based on client feedbacks & implementing effective measures to maximize customer satisfaction.
• Streamlining the process – setting and maintaining Critical to Quality (CTQ), Critical to Process (CTP) targets for the process.
• Managing uniformity in the process understanding at the client’s and the organization’s end.

Team Management:

• Supervising the team and ensuring that duties are completed within strict timeframes.
• Developing a safe working environment by adhering to all necessary health and safety requirements and legislation.
• Deputizing in the absence of the management team along with approving time records and requests for time off.
• Identifying and evaluating employee training requirements.
• Carrying out staff appraisals, managing performance and disciplining staff.