INDERJIT INDER DHALIWAL
Nairobi,Punjab
Summary
Senior operations and customer service leader with extensive experience in aviation, retail operations, event management, and interior design. Proven ability to lead teams, manage multi-site operations, and deliver high-quality customer and client experiences.
Overview
44
44
years of professional experience
Work History
Operational Manager / Event Manager
Eastwood Mall & Westwood Mall
01.2022 - 01.2025
- Led daily operations, events, and cross-functional coordination.
Owner
Boutique
01.2015 - 01.2022
- Retail ownership including merchandising, sales, and customer relations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Owner — Builder / Interior Designer
01.2002 - 01.2013
- Residential renovation and interior design project delivery.
Lead Head (Crew Member)
American Airlines
01.1981 - 01.2002
- Senior cabin crew leadership and safety oversight.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Improved team morale, leading to increased productivity and reduced turnover.
- Increased customer satisfaction with prompt and accurate order taking.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
Education
B.Sc. -
University of Alberta
Canada01.1980
B.Sc. - undefined
University of Alberta
Canada01.1980
Skills
- Leadership
- Operations Management
- Event Coordination
- Communication
- Problem Solving
Timeline
Operational Manager / Event Manager
Eastwood Mall & Westwood Mall
01.2022 - 01.2025
Owner
Boutique
01.2015 - 01.2022
Owner — Builder / Interior Designer
01.2002 - 01.2013
Lead Head (Crew Member)
American Airlines
01.1981 - 01.2002
B.Sc. - undefined
University of Alberta
B.Sc. -
University of Alberta
SINGING, MUSIC & ACTING
I like to play table tennis
i like acting and listing music