INDERPAL SINGH

• I developed a scalable, secure, and feature-rich eCommerce platform with real-time updates, localization, and security mechanisms.
• Modern Frontend with Angular: Designed and developed the eCommerce frontend using Angular for a responsive, fast, and interactive user experience. Implemented real-time updates, dynamic UI components, and seamless navigation.
• Secure Authentication & Verification Implemented JWT authentication for secure user access.Integrated Twilio API and Kickbox for email and OTP verification, ensuring account authenticity.
• Localization & Address Validation: Used Google API for content localization, displaying content in the user's local language, with an option for English. Integrated currency localization to display product prices based on user location. Used Loqate API for address validation, preventing incorrect or fraudulent shipping addresses.
• Order Tracking & Notifications: Implemented real-time order updates via email and SMS. Provided an order tracking link for users to monitor their shipment status. Advanced User & Role Management developed a role-based system with user, admin, and superuser access control. Implemented a user-blocking mechanism based on IP, ISP, and device serial number to prevent fraud.
• Real-time location-based features used the IP Stack API to detect user location and IP address. Dynamically adjusted product pricing, content language, and currency based on user location.

Provided technical support to customers via telephone and email related to Windows operating system-related issues.
• Troubleshoot OS problems such as memory or disk errors, and network issues on desktops and servers.
• Create tickets, notes, and reports for the reported issues on a daily basis. • Install updates on the system in a timely manner.
• Provided remote support for offsite locations using remote-control tools.

Install updates on the system in a timely manner.
• Provided remote support for offsite locations using remote-control tools.
SKILLS: DNS and DHCP, Active Directory, Windows Networking, Technical Support, Windows OS; TOOLS: Zendesk, Teams.