INDERPREET KAUR

• 4+ years of hands-on industry experience in networking and web application security.
• Strong knowledge of DNS, TCP, HTTP, and IP protocols, with a proven ability to troubleshoot and secure enterprise networks.
• Understanding of OWASP Top 10 vulnerabilities and their real-world impact on web applications and internet services..
• Diagnosed and resolved escalated proxy-related issues for on-premise and cloud web security services, coordinating with customers, engineering, and vendors to ensure timely resolutions.
• Troubleshot complex network and application layer problems (HTTP, HTTPS, SSL, SAML, and proxies), consistently reducing downtime and improving client satisfaction.
• Conducted advanced packet analysis using Wireshark to identify security threats and resolve high-impact network issues under pressure.
• Served as the primary support contact for Forcepoint Web Security Gateway (on-prem, hybrid, and cloud proxies) and endpoint services.
• Acted as Subject Matter Expert (SME), developing knowledge resources and delivering training sessions to upskill colleagues.
• Mentored L1 engineers, reducing escalations and strengthening the overall team’s technical expertise.
• Applied MSSQL fundamentals for database queries, log analysis, permissions, and management interface tasks.
• Delivered exceptional customer support to top-tier clients, achieving an average CSAT score of 9.5 and a productivity rating of 2.

• Deployed and configured SonicWALL Next-Gen Firewalls, including Web Protection, Application Filtering, and Intrusion Prevention, enhancing network security and performance.

• Presented and educated clients on SonicWALL products, improving client understanding and increasing customer satisfaction rates.

Handled escalations and collaborated with development and engineering teams to identify and resolve defects, reducing system downtime.

• Fine-tuned hardware for optimal configurations to meet network performance requirements, performed box health checks, and conducted firewall OS upgrades.

• Managed Virtual Private Networks (Site to Site and Client-based), Failover & load balancing, and web content filtering.