INDERPREET KAUR
Paonta Sahib
Summary
Dedicated customer service professional with over 2 years of experience in BPO operations and fraud prevention. Skilled in issue resolution, compliance, and team training to enhance customer satisfaction and operational success. Proven ability to support and mentor teammates effectively in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Teleperformance Mohali
Fraud prevention Analyst
04.2023 - Current
- Conduct internal audits and risk assessments to ensure compliance with BPO policies and client standards.
- Monitor process risks, document findings, and execute mitigation plans along with documentation for audits.
- Deliver training sessions to agents and supervisors on compliance procedures, information security, and risk prevention.
Customer Care Executive
- Making outbound calls to facilitate the onboarding process for new drivers in the U.S. By assisting and guiding them in uploading the required vehicle documents for globally recognized ridesharing and delivery services.
- Acted as a subject matter expert, supporting agents with complex queries, escalations, and real-time problem resolution.
Quality Analyst
Laborate Pharmaceuticals
Paonta Sahib
09.2021 - 02.2023
- Plan and conduct internal quality audits.
- Maintaining records of quality assurance checks.
- Creates and implements company quality standards.
Skills
- Problem-Solving & Decision-Making
- Effective Written & Verbal Communication
- Team Collaboration & Coordination
- Strong Organizational & Time-Management Skills
- Multitasking & Prioritization
Hobbies and Interests
- Reading
- Dancing
- Travelling
- Photography
Education
Bachelor of Pharmacy,
H.G.P.I Kala Amb, May 2021 – CGPA: 7.59
Intermediate School,
Guru Nanak Mission Public School, Paonta Sahib – CGPA: 8.6
High School,
Guru Nanak Mission Public School, Paonta Sahib – GPA: 79%
Timeline
Teleperformance Mohali
Fraud prevention Analyst
04.2023 - Current
Quality Analyst
Laborate Pharmaceuticals
09.2021 - 02.2023