Indhira Kumar S
Chennai, India
Summary
A Technical Expert with extensive customer handling experience and end to end process knowledge. Strive to understand the needs of the client and deliver the same on time with high precision.
Overview
8
8
years of professional experience
Work History
Senior Product Specialist
Radware
Chennai
05.2020 - Current
- A subject matter expert and a consultant to the sales team by understanding customer business cases and assisting them in closure.
- Handle customer escalations and resolve their issues via emails and calls with composure and efficiency.
- Manage the on-boarding procedure and ensure the customer's needs and expectations are met.
- Work closely with project stakeholders to understand the requirements and specifications for new data applications along with re-engineering existing models.
- Discuss with clients’ what improvements they need on the product and assist Product management team to develop the road map to achieve the same.
- Expertise in dealing with clients from the Americas, APAC, and EMEA
Product Specialist
ShieldSquare
Chennai
04.2016 - 04.2020
- Communicating with clients to understand their requirements.
- Handle Pre-Sales calls and take Dashboard demos to the customers/prospects to give an overview of the product.
- Collecting customer input on how to enhance the product and keeping the development team's focus on those areas.
- Coordinating with multiple teams to meet the client's requirements on time.
- Maintain a positive rapport with customers and provide exceptional customer service.
Education
MBA - Marketing
SRM
Chennai04-2016
B.E - Electrical, Electronics And Communications Engineering
Sri Sairam Engineering College
Chennai04-2014
Skills
- Data-Driven Decision-Making
- Analytical & Negotiation
- Critical thinking and Problem Solving
- Communication & Listening
- Time Management & Prioritization
- Research Abilities
Software Proficiency
Languages - HTML, CSS, JavaScript, BootStrap
Database Management - MS SQL, Google Big Query, PostgreSQL
Monitoring Tools - Grafana, Tableau.
Ticketing Tools - Freshdesk, Jira, Rally, RightNow, Monday
Others - MS Office, PostMan, Mailchimp, Hubspot
Timeline
Senior Product Specialist
Radware
05.2020 - Current
Product Specialist
ShieldSquare
04.2016 - 04.2020
MBA - Marketing
SRM
B.E - Electrical, Electronics And Communications Engineering
Sri Sairam Engineering College
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