Summary
Overview
Work History
Education
Skills
Software Proficiency
Timeline
Generic

Indhira Kumar S

Chennai, India

Summary

A Technical Expert with extensive customer handling experience and end to end process knowledge. Strive to understand the needs of the client and deliver the same on time with high precision.

Overview

8
8
years of professional experience

Work History

Senior Product Specialist

Radware
Chennai
05.2020 - Current
  • A subject matter expert and a consultant to the sales team by understanding customer business cases and assisting them in closure.
  • Handle customer escalations and resolve their issues via emails and calls with composure and efficiency.
  • Manage the on-boarding procedure and ensure the customer's needs and expectations are met.
  • Work closely with project stakeholders to understand the requirements and specifications for new data applications along with re-engineering existing models.
  • Discuss with clients’ what improvements they need on the product and assist Product management team to develop the road map to achieve the same.
  • Expertise in dealing with clients from the Americas, APAC, and EMEA

Product Specialist

ShieldSquare
Chennai
04.2016 - 04.2020
  • Communicating with clients to understand their requirements.
  • Handle Pre-Sales calls and take Dashboard demos to the customers/prospects to give an overview of the product.
  • Collecting customer input on how to enhance the product and keeping the development team's focus on those areas.
  • Coordinating with multiple teams to meet the client's requirements on time.
  • Maintain a positive rapport with customers and provide exceptional customer service.

Education

MBA - Marketing

SRM
Chennai
04-2016

B.E - Electrical, Electronics And Communications Engineering

Sri Sairam Engineering College
Chennai
04-2014

Skills

  • Data-Driven Decision-Making
  • Analytical & Negotiation
  • Critical thinking and Problem Solving
  • Communication & Listening
  • Time Management & Prioritization
  • Research Abilities

Software Proficiency

Languages - HTML, CSS, JavaScript, BootStrap

Database Management - MS SQL, Google Big Query, PostgreSQL

Monitoring Tools - Grafana, Tableau.

Ticketing Tools - Freshdesk, Jira, Rally, RightNow, Monday

Others - MS Office, PostMan, Mailchimp, Hubspot

Timeline

Senior Product Specialist

Radware
05.2020 - Current

Product Specialist

ShieldSquare
04.2016 - 04.2020

MBA - Marketing

SRM

B.E - Electrical, Electronics And Communications Engineering

Sri Sairam Engineering College

Similar Profiles

CREATE PROFILE
Indhira Kumar S