Seasoned professional with a proven track record at the organization, specializing in event management and operational efficiency. Demonstrates strong critical thinking and computer literacy skills that have driven business growth and streamlined processes. Expertise in cultivating robust client relationships and executing strategic management initiatives has consistently enhanced customer satisfaction and operational productivity. Career aspirations include further advancing leadership capabilities within the industry.
Hi, I’m
Indhu Yoganderan
Chennai
Summary
Overview
13
years of professional experience
Work History
Compass group
Executive Events (Operational SUS)
06.2023 - Current
Job overview
- Highly organized and detail-oriented professional with expertise in accurately maintaining and managing booking details, ensuring a seamless customer experience through effective and immediate responses, record keeping, and system updates within a reservation management system.
- Handling client relationships regarding bookings in the auditorium for client visits, events, town halls, and experiences involves smooth handling, maintaining strong client relationships, and driving business growth through exceptional customer service and strategic management.
- Handling and organizing internal events with cultural programs, conducting monthly events for associates in ODC and cafeteria blocks.
- Managed a high volume of administrative tasks for a busy team, including scheduling meetings, handling correspondence, and preparing reports.
- Developed and maintained filing systems and databases to support operational efficiency.
- Compiled and disseminated confidential company documents and reports, monitored and maintained executive calendars, ensuring accuracy and attention to detail.
- Prepare confidential reports and presentations, and present them in meetings, such as weekly reports, monthly reports, daily snag points, and follow up on the closure.
- Dealing with an external vendor on gym management in preparing data and maintaining attendance, FM certificates, WCC, and registration on gym membership.
- Dealing with both the vendor and the associate on gym management.
- Dealing with the soft service department on facility management, I managed the daily operation of a large facility, ensuring all safety and security protocols were followed, and developed and implemented operational strategies and procedures to improve efficiency, reduce costs, and maximize profitability. I conducted regular facility inspections.
- Walkthroughs and floor connections with associates will be done with the vertical managers on a monthly basis, and follow-up on the closure.
The Zigma Technologies India P. Ltd
Operational manager & Secretary for MD
01.2021 - 01.2023
Job overview
- Ensuring meetings are effectively organized and minutes
- Maintaining effective records and administrations
- Upholding the legal requirements of governing documents, charity law, and company law
- Maintaining profit and loss sheet for the entire transactions within the company
- Monitoring all departments whether all process is going in the exact model
- Maintaining and reminding expire dates and due date for all the insurance, company laws and important payment details
- Report maintaining of physical stock, inward and outward report, dispatch details, purchase details, pending amount to be received etc
- Human resources secretary works
- Prepare correspondence, forms, manuals, schedules, contracts, and reports for the director of human resources
- Prepare recruitment and new-hire packets
- Process and receive criminal history record information on applicants and volunteers, references, and other application materials
- Initiate and maintain physical and computerized departmental files for all employees and applicants including verification of completeness of files
- Assist with the purging of inactive hr records
- Training and idea management for employees
- Preparing offer, retiring letter
- Managing company event
ITDC Chennai
Intern
01.2022 - 03.2022
Job overview
- Front office department
- Finance department
- Ticketing department
DREAM HOLIDAYS
TOUR OPERATOR
01.2016 - 01.2020
Job overview
- Providing general and specific advice about different travel destinations, Drawing up complicated travel itineraries and ensuring that all the needs of the customers are met, Making arrangements for transport, accommodation, tours, and activities
- Contacting airlines, hotels, and ground transport companies such as coach operators to make suitable arrangements
- Advising the customer about travel issues including required documentation and financial matters, such as appropriate exchange rates, Using the computer database to research information about hotel accommodation fares and hotel ratings, Dealing with payments, Performing general administration tasks
- Dealing with and documenting complaints in an efficient and diplomatic manner, Planning and advertising different promotions, Making alternative arrangements for customers who have had their trips interrupted by unforeseen issues
- Evaluating customers’ holidays and issuing appropriate feedback forms, Every now and then, tour operators travel abroad for research purposes, Making presentations to travel groups, Creating and putting up displays at trade shows
- During group tours, guiding clients and taking care of all activities, entertainment, accommodation, transport and so on
The Residency Hotel
Executive Secretary
01.2015 - 01.2016
Job overview
- Prepared and organized paperwork and other materials as needed for meetings, conferences, travel arrangements and expenses reports
- Maintained office scheduling and event calendars
- Composed, typed, and distributed meeting agendas and minutes, routine correspondences and reports
- Set up and handled incoming mail and office filing systems
- Collected and coordinated the flow of internal and external information
- Managed office equipment and office space
- Established the administrative work procedures for tracking staff’s daily tasks
Make My Trip Chennai
OBT Sales Executive
01.2014 - 01.2015
Job overview
- Handling calls
- Itinerary Preparations
- Client interaction
- Booking
DREAMS HOLIDAY TRAVEL AGENCY Chennai
Intern
01.2012 - 01.2014
Job overview
- Package tours
- Itinerary preparation
- Tour operation
- Organizing tours
- Event management
Education
MOTHER TERESA WOMEN’S UNIVERSITYKodaikanal
MA from Tourism and Travel Management
01.2014
University Overview
GPA: 80%
UNIVERSITY OF MADRASChennai
MBA from Tourism and Travel Management
01.2014
University Overview
GPA: 85%
MADRAS CHRISTIAN COLLEGEChennai
BSC from Geography, Tourism and Travel Management
01.2012
University Overview
GPA: 70%
ZION MATRICULATION HIGHER SECOUNDARY SCHOOLChennai
12th from Commerce with Computer Science
01.2009
University Overview
GPA: 80%
Skills
- Active listening
- Critical thinking
- Good motivator
- computer literate
- Problem-solving
- Time management
- Oral and written communication
Training Programs
Training Programs
- Two days training in personality development
- One day training in Interview assessment
- One month training in yoga
- Training in Europe Packages
Personal Information
Personal Information
Date of Birth: 11/25/92
Languages
Languages
- Tamil
- English
- French
Hobbies and Interests
Hobbies and Interests
- Travelling
- Experiencing new foreign culture and new language
- Photography
- Sports
- Customer handling
- Dancing
- Singing
- Games
- Travel for leisure
Disclaimer
Disclaimer
Hereby I assure that all the information above are true to my knowledge.
Activities
Activities
- Scholarships based on academic achievement
- Best comparer in radio one program in college
- Won prize for dance in many shows and competitions
- Students women dean in college
Areas Of Interest
Areas Of Interest
- Front office desk and back office areas
- Sales Executive
- Online reservation
- Hospitality Management
- Customer Executive
- Secretary Management
- Event management
- HR management
Timeline
Executive Events (Operational SUS)
Compass group
06.2023 - Current
Intern
ITDC Chennai
01.2022 - 03.2022
Operational manager & Secretary for MD
The Zigma Technologies India P. Ltd
01.2021 - 01.2023
TOUR OPERATOR
DREAM HOLIDAYS
01.2016 - 01.2020
Executive Secretary
The Residency Hotel
01.2015 - 01.2016
OBT Sales Executive
Make My Trip Chennai
01.2014 - 01.2015
Intern
DREAMS HOLIDAY TRAVEL AGENCY Chennai
01.2012 - 01.2014
MOTHER TERESA WOMEN’S UNIVERSITY
MA from Tourism and Travel Management
UNIVERSITY OF MADRAS
MBA from Tourism and Travel Management
MADRAS CHRISTIAN COLLEGE
BSC from Geography, Tourism and Travel Management
ZION MATRICULATION HIGHER SECOUNDARY SCHOOL
12th from Commerce with Computer Science
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