INDHU M
Calicut
Summary
Dynamic professional with extensive experience as a Social Worker in Social Justice Department, Kerala and Infosys BPO in sales order management. Proven ability to analyze data and enhance team collaboration, resulting in streamlined processes and improved service accountability. Strong organizational skills and empathy contribute to successful public outreach initiatives, driving stakeholder engagement and satisfaction.
Overview
2015
2015
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Technical Assistant
Social Justice Department, Kerala
- Provided technical and administrative support to the Maintenance Tribunal functioning under the Maintenance and Welfare of Parents and Senior Citizens Act, 2007.
- Prepared case files for hearings, including drafting and issuing notices, summons, and warrants to the involved parties.
- Conducted data consolidation and analysis of case records to support efficient decision-making and compliance reporting.
- Organized the Tribunal's meetings and hearings, ensuring seamless execution. Conducted legal awareness programs and the implementation of government initiatives.
- Facilitate government legal adalats (settlement forums), and arrange community-level counseling sessions for senior citizens and their families.
- Played a key role in awareness campaigns, educating the public about the rights and welfare schemes available to senior citizens.
- Maintained accurate documentation and ensured prompt communication and follow-up with all stakeholders, including legal authorities, families, and department officials.
- Key Skills: Legal Documentation.
- Case File Management.
- Tribunal Operations Data Consolidation and Analysis.
- Public Awareness and Outreach Stakeholder Engagement.
- Senior Citizen Welfare Programs Event Coordination.
- Counseling, Community Support, Government Procedures, and Compliance.
Senior Process Executive
Infosys BPO
11.2012 - 03.2015
- Sales Order (SO) Management Responsibilities:
- SO Creation: Manually creating sales orders (SO) in the system as per business requirements.
- SO Maintenance: Validating sales orders and performing updates, including cancellations, pricing adjustments, date revisions, and quantity changes.
- SO Status Management: Monitoring and updating the status of SOs, including booking, managing requested dates, expediting deliveries, and processing full cancellations.
- SO Closure: Performing a soft closure of Service Requests (SRs) linked to Sales Orders to ensure accurate and timely completion of the SO lifecycle.
- Order Management and Client Support
- Responsible for preparing and sending weekly status reports to clients, ensuring transparent communication, and timely updates.
- Assigned service requests (SRs) to team members based on workload and priority, ensuring efficient task distribution.
- Handled escalation emails and resolved issues promptly, maintaining a high level of satisfaction for requesters and stakeholders.
- Actively contributed to process improvement initiatives by sharing best practices with the team to enhance overall efficiency and service quality.
- Conducted daily team huddles to align on goals and updates, and provided training and onboarding support to newly-joined team members.
- Passionate about learning and committed to continual improvem
Education
Master In Social Work - Community Development
Bharathiyar University, Bharathiyar University
Coimbatore, Tamil NaduB.Sc - Computer Science
Karpagam Arts And Science College , Bharathiyar University
Coimbatore, Tamil NaduSkills
Data Analysis
Communication
Time Management
Administrative skills
Database management
Operations support
Certification
Certificate of Appreciation From Mrs. Priyanka G IAS
Timeline
Certificate of Appreciation From Mrs. Chelsasini V IAS
12-2023
Certificate of Appreciation From Mrs. Priyanka G IAS
07-2021
Senior Process Executive
Infosys BPO
11.2012 - 03.2015
B.Sc - Computer Science
Karpagam Arts And Science College , Bharathiyar University
Technical Assistant
Social Justice Department, Kerala
Master In Social Work - Community Development
Bharathiyar University, Bharathiyar University