Summary
Overview
Work History
Education
Skills
Accomplishments
Disclaimer
Timeline
Generic
Indhumathi Mani

Indhumathi Mani

Bengaluru

Summary

Seeking a challenging role to effectively utilize skills, encourage continuous learning, and provide exposure to innovative ideas for professional growth and organizational success.

Overview

13
13
years of professional experience

Work History

Asst. Team Lead

Fidelity National Finance
Bangalore
07.2015 - 03.2023
  • Handling Loss Mitigation & Foreclosure Team in LoanCare
  • Worked in File Assembly, DIDR, Packages to Doc velocity, BPO, Appraisal, and ECOA, and Reconciliation processes in loss mitigation.
  • Worked in Foreclosure Referral, advising on Reinstatement and Payoff procedure with the borrower.
  • Follow-up with the borrower and client regarding the bidding instructions until the final sale results of the foreclosure processes.
  • Managed a couple of new transition processes and stabilized in the absence of managers.
  • Feedback session with the team members.
  • Worked in Special projects in Default Claims, Legal inbox.
  • Sharing EOD/Monthly reports to client
  • Updating Team MIS Reports, Circulating Production & QC reports to the managements.
  • Reconciliation process - Comparing the external records and maintaining the integrity of the financial report and incorrect coding.
  • General ledger reconciliation to ensure the accuracy of financial statements, reviewing transactions, identifying, and investigating discrepancies.
  • Identifying missing or duplicate transactions, bank errors, or fraudulent activity early manages the financial statements.
  • Ensure projects are managed to the highest degree of precision, keeping in mind client specifications and deadlines, with high standards of accuracy and quality.
  • Responsible for troubleshooting, timely escalations, and managing complex tasks.
  • Endorse and sign off on all jobs sent to clients.
  • Ensure timely delivery of accurate output.
  • Work independently without daily direction monitoring, documenting processes, implementing changes, training, and supporting the services.

Senior Analyst

Accenture Credit Services
Chennai
05.2010 - 06.2015
  • Specialized in foreclosure procedures within mortgage sector
  • Taking care of initiating critical processes like Foreclosure Referral, advising on Reinstatement & Payoff procedures with the borrower.
  • Also, manage the invoice management procedure and analyze loss mitigation with respect to the mortgaged property.
  • Follow-up with the borrower and client regarding the bidding instructions until the final sale results of the foreclosure processes.
  • Have direct contact with US Mortgage clients for consistent follow-up in the process.
  • Performing the final end-to-end quality check on the work orders done by the team members and final delivery to client.
  • Communicating with the Client on a regular basis, with respect to clarifications and feedback.
  • Also, interacting with clients on a monthly basis by sharing the control points in our process.
  • Preparing monthly presentations and MIS for the Client.
  • Updating the process documents based on the client feedback and training the team on the same.
  • Training the new joiners to the team.
  • Provides clarification to the team members on both internal and client queries.
  • Initiating weekly team meeting to discuss client updates and team FPY.
  • Suggest and implement ways and means for process improvements.
  • Being the best performer of the team and acting as the backup for the team lead in all escalated activities.

Education

B.Sc. - Mathematics

N.M.S.S.V.College of Arts and Science
Madurai
01.2008

Higher Secondary -

Zion Good Shepherd's Matric Hr. Sec. School
Madurai
01.2005

Skills

  • Good knowledge in Mortgage Industry concepts & Foreclosure, Loss Mitigation process
  • Strong Analytical skills with an ability to solve problems through a process
  • Flexible and adaptive with work conditions and ambience
  • Innovative and Self Confident, People Management
  • Hard working and willing to accept additional responsibilities
  • Ability to learn new things quickly

Accomplishments

  • Winner of We @ Accenture (Process Improvement Ideas) Contest.
  • Initiated various process improvement ideas which resulted FTE savings.
  • Awarded Star Performer of the Month thrice in my Process.
  • Provided Process presentation during the Client visits.
  • Numero UNO award for high production and Early bird award for providing ideas.
  • Best Performer of the year in FNFI.
  • Received R&R more than five times.

Disclaimer

I hereby declare that the above-mentioned facts are true to the extent of my knowledge and conscience.

Timeline

Asst. Team Lead

Fidelity National Finance
07.2015 - 03.2023

Senior Analyst

Accenture Credit Services
05.2010 - 06.2015

B.Sc. - Mathematics

N.M.S.S.V.College of Arts and Science

Higher Secondary -

Zion Good Shepherd's Matric Hr. Sec. School

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Indhumathi Mani