Summary
Overview
Work History
Education
Skills
TECHNICAL SKILLS
Certification
Timeline
Generic
Indhumathi V

Indhumathi V

Coimbatore

Summary

7+ years experienced with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Client Data Analyst

Societe Generale Global Solutions
Chennai
03.2021 - 03.2023
  • Designed and implemented dashboards and reports to visualise data for easy interpretation by non-technical users.
  • Managed the data extraction, transformation, and loading processes to maintain data integrity across systems.
  • Collaborated with cross-functional teams to define data requirements and deliver actionable insights.
  • Analysed customer documents for KYC compliance, identifying discrepancies and mitigating potential risks.
  • Conducted thorough due diligence on new and existing customers to prevent financial crimes.

Customer Support Specialist

Imarticus Learning
Chennai
05.2019 - 03.2021
  • Act as a single point of Contact for clients for all escalations and ensure adequate coverage by service teams
  • Liaising with customers either via email/telephone for any queries on the estimates/invoices
  • Updating the CRM system with customer updates and follow ups
  • Managing the overdue invoices and making sure the accounts are up to date
  • Assisting the sales team in reaching the potential leads wherever possible
  • As a part of customer on boarding process, client relationship sync up to be done
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Senior Customer Relations Manager

Limras Ernote Pvt Ltd
Chennai
10.2017 - 05.2019
  • Increased customer retention rates with personalized follow-up strategies and timely issue resolution
  • Organized quarterly meetings with key stakeholders to review progress on customer relationship goals and strategize for future initiatives
  • Enhanced customer satisfaction by implementing efficient complaint resolution processes
  • Developed comprehensive training programs to boost team performance and product knowledge
  • Reduced response times through effective workload management and prioritization of urgent issues

Customer Service Representative

Reliance Communications Ltd ,RCOM
Chennai
05.2015 - 07.2017
  • Utilized data analytics to identify customer needs and develop targeted marketing campaigns.
  • Collaborated with sales teams to identify and address customer pain points.
    Managed accounts receivable and worked closely with finance to ensure timely payments.
  • Migrated legacy network infrastructure to a software defined network (SDN) using OpenFlow and OpenStack.
  • Execution of a sales order by raising invoice in the accounting system

Education

MBA - General Management

Thiagarajar School of Management
Madurai
2015

B.Com

V.V.Vanniaperumal College For Women
Virudhunagar
2013

Skills

  • Excel proficiency
  • Unstructured data handling
  • Data visualization
  • CRM management
  • Customer retention

TECHNICAL SKILLS

  • Power BI
  • Excel - VB
  • CRM - ICCM & iCare

Certification

  • POWER BI from G-Tech Education

Timeline

Client Data Analyst

Societe Generale Global Solutions
03.2021 - 03.2023

Customer Support Specialist

Imarticus Learning
05.2019 - 03.2021

Senior Customer Relations Manager

Limras Ernote Pvt Ltd
10.2017 - 05.2019

Customer Service Representative

Reliance Communications Ltd ,RCOM
05.2015 - 07.2017

MBA - General Management

Thiagarajar School of Management

B.Com

V.V.Vanniaperumal College For Women

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Indhumathi V