Indhumathy Babu

Job profile – Senior Associate in Renewal process (O2C)

· Creating Quotation’s for the customers based on the existing contract that helps the sales rep to renew the service before expiration.

· Currently handling migration from SAP to 'S4 Fiori' and 'Hybris'.

· Handling the Cray process individually and managing the volume fulfilling the customer requirement without any TAT miss.

· Upgrading the Service Level Agreement (SLA) based on the customer requirement in SAP.

· Invoicing to customer post delivery of the service and payment process will occur based on the agreed Payment Terms/Billing Plan.

· Shipment will be tracked and maintained under pre termed travel zone.

· Analyzing the request received from the Front office via SFDC and assigning to the processors with all the relevant details.

· Activating the contracts with the Co-term dates for early renewal.

· Communicating with Front Office Contract Administrators (FOCA) and Sales Rep. for Non-HP product and price via email.

· Interaction with the client through Conference-Calls and chat to resolve Issues for AMS region.

· Interaction with the customers on a regular basis to resolve issues in regards to process and to fix up on the process updates.

· Handling escalations appropriately on a timely basis to fulfill the customer requirements and to guide the team without any escalations.

· RCA will be done for escalations to arrest same kind of issue in future.

· Performing the QC (Quality Check) process.

· Internal & External query resolving for Multivendor Products and Pricing.

· Maintaining Accuracy, Efficiency and Utilization for the partner Ingram and MV&OA process.

· To be responsible for meeting SLAs.

Clients – PayPal and Micron (Worked in Pilot batch)

· Creation of Purchase Requisition (PR) and the process flow.

· Converting purchase requests into purchase orders, sharing it with the supplier and updating delivery dates in system.

· Obtaining quotes from different suppliers.

· Generating quote comparisons and contributing to internal supplier selection based on the quotes.

· Resolving all the unpaid invoices in the Statement of Account for a given supplier to ensure seamless movement of goods and invoices between us and supplier.

· Weekly/Monthly meeting with each business owners (across the globe) to understand the requirement

· Assuring the receipt of Goods and Services for each month (Monthly activity)

· Management of the Schedule of Authority in the system, to ensure the system generates the right approval flow based on the cost center.

· Identify new supplier who satisfies better cost, better Quality & on time delivery and on board them in contract workspace.

· Negotiating the price with vendor.

· Daily follow-up with supplier and delivering the material on time with needed Inco-terms.

· Using SAP for all PO activities.

· Trained my team with complete SAP Ariba knowledge (Initially PayPal used SRM tool for all procurement activities).

· Managing catalog and all sorts of amendments in SAP Ariba.

· Maintaining catalogues and contracts in the system.

· Working with the sourcing manager and buyers to ensure catalogue content is in compliance to format requirements by testing, adding, changing, and deleting content.

· Implementing catalogs and other transaction automation solutions along with all related administrative activities.

· Works with Sourcing Manager for supplier enablement.

· Ensures Service Level Agreements (SLAs) are in place for all traditional catalogs.

· Handled contract upload in Ariba.

· Identify and selecting the vendor, negotiating price, terms and delivery with the vendors for the assigned area of procurement.

· Issuing PO to vendor in timely manner, follow up for order confirmation and coordination for payment to suppliers.

· Handling the customer queries and sorting out with possible one touch solution.

· Quality check for requisitions on monthly basis.

· Prepared DTP’s for complete end to end process.

Job Profile – South India Co-ordinator (English Language/Drama & Communication Skills)

· Managed 29 centers in South India.

· Co-ordinated with Trinity College London, Hub.

· Worked in a tool called Seibel, TOL.

· Co-ordinated with Trinity examiners from London.

· Co-ordinated with ESOL schools & Private institutions.

· Handled Website & Mail queries.

· Organizing workshops, events and annual price distribution event.

Department – Customers Data Management (CDM) & Upfronts (Order Management)

· Amid’s Creation, Deletion, Modification and Linkage.

· Handled E2E Activities- Creating Contracts and LLFL for the services.

· Knowledge in Sandy tool, Automation tools.

· Worked in SAP for creating the Quotes & Contracts.

· Communicated with front office via emails and chat.

· Sent Quotations to customers and making changes in quotes.

· Partners Creation and Invoicing Part.