DOSHI KY
Chennai
Summary
Dynamic Customer Service Representative with extensive experience at Sutherland, specializing in technical troubleshooting and exceptional service delivery. Proven ability to manage escalations effectively while transforming customer challenges into positive experiences. Key skills include proficiency in Java and a proactive approach that drives improvements in service quality and customer satisfaction—committed to leveraging expertise to enhance operational efficiency and foster client loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sutherland.
Chennai
06.2024 - Current
- Customer service representatives help customers with complaints and questions, give customers information about the amazon products and services, take orders, and process returns
- Also, we support Amazon Seller Support roles by assisting sellers with onboarding and root cause solution for the issues
Customer Service Representative
HCL Technologies Ltd.
Chennai
08.2019 - 02.2021
- Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns
- By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales
Education
MASTER PROGRAM-FULL STACK DEVELOPER -
Simplilearn
05-2022
B.Tech - Information Technology
S.A Engineering College
Chennai07.2019
HSC -
Achariya Siksha Mandir School
Chennai01.2015
Skills
- Java
- OOP's concept
- File handling and concurrency
- Multithreading and Collections
- Exceptional handling
- HTML
- SQL
- Postman
Certification
Master's Program in Full-Stack Java Development, Simplilearn, Completed January 2022 - Key Topics: Object-Oriented Java Programming, Data Structures & Beyond, Java Web Pages & Database Management, Spring MVC & Advanced Java Frontend Web Application Development, Web Application Testing & DevOps, Full Stack Java Developer Capstone
Project
Console-based File Handling Application: Engineered a console application in Java for efficient handling of diverse file operations
Hobbies
- Listening songs
- Drawing
- Travelling
Extracurricular Activities
- Engaged in Cambridge English Language Assessment
- Contributed to the National Level Conference organized by R.M.K. Engineering College
Softskills
- Ambitious
- Disciplined Individual
- Effective Team Player
- Learning ability
- Adaptable
- Punctual and Flexible
Languages
Tamil
First Language
English
Proficient (C2)
C2
French
Elementary (A2)
A2
Timeline
Customer Service Representative
Sutherland.
06.2024 - Current
Customer Service Representative
HCL Technologies Ltd.
08.2019 - 02.2021
MASTER PROGRAM-FULL STACK DEVELOPER -
Simplilearn
B.Tech - Information Technology
S.A Engineering College
HSC -
Achariya Siksha Mandir School
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