AS 400, GUI, Marketing Grid, Excel , Powerpoint , Word, Fidelio, DTS, Microsoft POS,Marketing Grid, Sea Web,Kronos, Crunch
Indra Kiran Nattuva
Bar Operations Manager & Cruise Vacations Manager
Hyderabad,TG
Summary
Date of birth June 06, 1988, A pleasant outgoing Highly motivated, and detail-oriented Cruise vacations Manager who routinely meets client expectations in a fast-paced setting. With more than 14 years of Hospitality Professional work and 71 countries traveling experience is excelled in all aspects of cruise Vacations booking, Land Hotels, and Air planning consistently striving to deliver first-rate service in addressing client concerns by finding affordable best travel deals and fostering positive relationships with the guest to promote customer satisfaction and loyalty.
Also, a Veteran Bar manager, supervisor, and Head Bartender with progressive combined 8 years of experience in the Hotel and Cruise line industry ranging from casual to high-end establishments and Consistently contribute to dynamic teams at high-volume, fast-paced establishments. Expert mixologist with special knowledge of wines and food pairing and spirits, Beers, and cocktails. Highly effective at multitasking to handle a wide range of bar functions daily. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
17
17
years of post-secondary education
6
6
Certificates
3
3
Language
4
4
Certified Special Courses
Work History
Future Cruise Vacations Manager
Celebrity Cruises(Royal Caribbean International)
Miami, Florida
02.2020 - Current
- Exceeded goals through effective task prioritization and great work ethic.
- Managed team of 7 employees at one time, overseeing hiring, training, and professional growth of employees.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked flexible hours; night, weekend, and holiday shifts.
- Received and processed stock into inventory management system.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Carried out day-day-day duties accurately and efficiently.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Assistant Cruise Vacations Manager & Associate
Celebrity Cruises(Royal Caribbean International)
Miami, Florida
05.2017 - 12.2019
- Reviews the Captains Club report with the Cruise Sales Manager prior to each voyage to determine the number of members sailing and distributes information to various department personnel such as, but not limited to, Chief Housekeeper, Concierge, GuestRelations Desk, etc.
- Works with Cruise Sales Manager to plan events for the Captains Club Loyalty and Future Cruise Presentations.
- Serves as host at parties and socializes with members at the Captain’s Welcome Aboard Reception and Welcome Back Party and Elite, Elite Plusevent.
- Actively works from an entrepreneurial perspective and displays a business ownership mentality when developing tactical plans and implementing new ideas to increase revenue and achieve financial targets.
- Play an active role in conducting open houses, Destination trivia,
- cross promotions with other departments for product exposure.
- Serves as the vessel’s key contact person for members’ inquiries.
- And updates membership enrollment and amendments in the computer system.
- Updates and maintains Michaels club, Concierge desk & Captains Club Loyalty desk Compass for each voyage.
- Conduct multiple destination talks and Future cruise presentations in front of huge crowds as a part of promoting the brand.
- Promotes brands, itineraries, vessels, Stateroom categories, travel dates, etc.
- To achieve monthly revenue targets.
- Maintains the inventory of the company's other brands' brochures and other collateral material that promotes our brand destinations.
- Participates in frequent strategic planning sessions with Cruise Sales Manager to develop a plan for promoting specific cruise advertisements in various media and retail outlets that may be available throughout the vessel.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Beverage Operations Manager
Celebrity Cruises( Royal Caribbean International)
Miami, Florida
01.2016 - 03.2017
- Developed ongoing training initiatives to improve beverage knowledge of serving employees.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and the entire restaurant.
- Maintained exhaustive knowledge of beverage flavor profiles, nutritional information, allergens, and alcoholic content.
- Maintained the highest standards for beverage quality and service.
- Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
- Resolved customer complaints involving food or beverage quality and service.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Used crunch time, to record ordering data and created an organization and room storage system.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw the opening and closing duties.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
Assistant Bar Manager
Celebrity Cruises(Royal Caribbean International)
Miami, Florida
04.2015 - 07.2015
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Communicate to the guest and provide assistance with their queries.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Adhere to grooming and appearance standards consistently.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Crafted special drink and cocktail menu items for seasonal offerings.
Bartender & Head Bartender
Celebrity Cruises(Royal Caribbean International)
Miami, Florida
11.2013 - 04.2015
- Responsible for on-the-job day-to-day training of ship's Bar Staff following standards of service set by the cruise line.
- Monitors work assignments, side jobs, and days off for assigned bar staff and also crunches orders for bar operations.
- Ensures that subordinate bar staff is well groomed and in proper uniform when reporting for duty.
- Makes sure that all costs are minimized and within the limits set by the Bar Manager.
- Ensures that the highest quality of spirits, beer, and non- alcoholic beverages are offered to passengers all the time.
- Set up glassware, liquor, and other necessary supplies for special events.
- Followed strict recipes and drink measurements to minimize product use.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bar Assistant Manager
Lemeridien Mina seyahi Beach rsort & Marina
Dubai, United Arab Emirates
04.2011 - 08.2013
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Tally the Credit Card settlements for the day with the batch closing report from the EDC machine, Lemeriden Minaseyahi & Westin Dubai Beach resort & Marian, Dubai Provide supervision and assist in the timely and accurate completion of tasks in relation to the following; Ensure all venues open on time and that they are ready for business
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Shrunk inventory costs through proactive evaluation and adjustment of vendor relationships.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Consulted with managers to organize special events and promotions.
Bar Team Leader & Bartender
Lemeridien Minaseyahi Beach resort & Marina
Dubai, United Arab Emirates
06.2009 - 04.2011
- Motivated and disciplined employees and implemented the new mentoring program, which increased worker morale.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Determined business needs by acquiring client feedback for process improvements.
- Checked ID cards and verified bar guests were of legal age.
- Closed out the cash register and prepared cashier reports at the close of business.
- Implemented drink prep procedures, significantly reducing wasted stock.
Waiter
Lemeridien Minaseyahi Beach Resort & Marina
Dubai, United Arab Emirates
06.2008 - 06.2009
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Informed customers about daily and seasonal specials.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Guest Relations Associate
Sheraton Bahrain Hotel & Towers
Manama, Kingdom Of Bahrain
02.2007 - 09.2007
- Sheraton Bahrain Towers, Kingdom Of Bahrain Welcome guests on arrival.
- Complete or oversee check-in and check-out of guests.
- Explain amenities of accommodations, such as computer room, exercise areas, swimming pools and restaurants or outlets.
- Inform front desk or housekeeping leaders of special requirements of and requests for guests.
- Promote discounts and packages with affiliated attractions, such as golf courses, restaurants, shows.
- Plan, schedule and coordinate activities for guests.
- Respond to guests requests for service and assistance as needed.
- Help front desk and other staff with language translations of guests.
- Assist staff with accommodating and respecting cultural sensibilities of guests.
- Ask guests upon check-out for comments and suggestions regarding their stay, the hotel and improvements.
Education
MBA - Sales And Marketing Education
William Carey University
Meghalaya- India 03.2017 - 04.2020
PG Diploma - Project Management
Shaw Academy
Online 03.2020 - 08.2020
BHM - Bachelors in Hotel Management (BHM)
Acharya Nagarjuna University
06.2005 - 05.2008
No Degree - Intermediate Higher Education
Aurobindo Junior College
Nalgonda, India 05.2001 - 03.2003
High School Diploma -
State Secondary School, St.Joseph's High School, S.S.C
Nagarjuna Sagar 04.1992 - 05.2001
Skills
Advertising, Marketing, Strategic Planning
undefinedAccomplishments
- Oct 2009 Best Employee Of the Year, Barasti Bar, LemeridienMinaseyahi Beach Resort, Dubai
- Sep 2009 Best Employee of the Month, Lemeridien MinaseyahiBeach Resort, Dubai
- May 2017 Best Employee of the Month,
- 5 YEARS SERVICE AWARD, Lemeridien MinaseyahiBeach Resort, Dubai
- 2017, Best Employee of the month, Celebrity Cruises
Software
Certification
[WSET LEVEL 1 in WINE & SPIRIT Eductaion] Training - [6 months]
Interests
Travelling, collecting cards, coins and magnets, reading books, Gardening , Hiking
Timeline
PG Diploma - Project Management
Shaw Academy
03.2020 - 08.2020
Future Cruise Vacations Manager
Celebrity Cruises(Royal Caribbean International)
02.2020 - Current
Assistant Cruise Vacations Manager & Associate
Celebrity Cruises(Royal Caribbean International)
05.2017 - 12.2019
MBA - Sales And Marketing Education
William Carey University
03.2017 - 04.2020
Beverage Operations Manager
Celebrity Cruises( Royal Caribbean International)
01.2016 - 03.2017
Assistant Bar Manager
Celebrity Cruises(Royal Caribbean International)
04.2015 - 07.2015
Bartender & Head Bartender
Celebrity Cruises(Royal Caribbean International)
11.2013 - 04.2015
Bar Assistant Manager
Lemeridien Mina seyahi Beach rsort & Marina
04.2011 - 08.2013
Bar Team Leader & Bartender
Lemeridien Minaseyahi Beach resort & Marina
06.2009 - 04.2011
Waiter
Lemeridien Minaseyahi Beach Resort & Marina
06.2008 - 06.2009
Guest Relations Associate
Sheraton Bahrain Hotel & Towers
02.2007 - 09.2007
BHM - Bachelors in Hotel Management (BHM)
Acharya Nagarjuna University
06.2005 - 05.2008
No Degree - Intermediate Higher Education
Aurobindo Junior College
05.2001 - 03.2003
High School Diploma -
State Secondary School, St.Joseph's High School, S.S.C
04.1992 - 05.2001
[WSET LEVEL 1 in WINE & SPIRIT Eductaion] Training - [6 months]
Oct 2009
[LEVEL 2,Food Safety In Catering], [Highfield HABC] - [3 months]
May 2011
[MMI Bar Academy, Dubai] Training - [3 months]
Apr 2012
[Starting as New Leader Program] Training - [5 Months]
Jun 2017
[Accelerating Leadership Performance ALPS] Training - [6 months]
Mar 2019
[Leadership Bootcamp] Training - [2 years]
Jan 2022
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