Summary
Overview
Work History
Education
Skills
Timeline
Certification
Indrajeet Chitte

Indrajeet Chitte

Enterprise Account Manager

Summary

Results-driven professional with 8 years of stellar experience. Renowned for crafting enduring partnerships, retaining pivotal accounts, and strategically amplifying profit channels. Excelled in expanding professional networks, wielding influence with decision-makers, and seamlessly navigating issue resolution and customer relationship management. Masterfully leveraging proven prospecting techniques, maximized repeat business opportunities and consistently broadened the client base, achieving optimal outcomes.

Overview

8
8
years of professional experience

Work History

Enterprise Account Manager

PhonePe
Apr.2022 - Current
  • Drove annual revenue of $2.5 Million by cultivating & fortifying long lasting diverse portfolio of over 30 brands
  • Successfully managed brands across diverse sectors, including BFSI, D2C, Gaming, Travel, FMCG, Automobiles, and Telecom, within APAC and EMEA regions
  • Proactively analyzed evolving client needs and identified cross sell and upsell and opportunities. Contributed to increase in average client revenue by 20%
  • Led comprehensive onboarding process for new customers, ensuring thorough product awareness and facilitating smooth transition into fully engaged and successful accounts
  • Maintained ongoing engagement with clients and drove adoption by developing tailored success plans, regularly reviewing product performance and results, and optimizing campaigns through strategic use of various levers
  • Successfully conducted quarterly and monthly business reviews, providing comprehensive insights, performance assessment, strategic recommendations and showcase solution value to build strong client relationship
  • Achieved 80% retention rate by conducting risk assessments for each customer, proactively mitigating potential issues to prevent customer churn and drive long-term success.
  • Provided insights and relayed voice of customer with internal teams, including Marketing, Product, Engineering, Operations and Finance and helped bridge gap between customers and internal teams
  • Built loyalty & trust by effective issue resolution and customer relationship management and documented and formalized customer success stories
  • Created internal processes that helped increase alignment of internal stakeholders to surpass customer expectations

Key Account Manager

PhonePe ( GigIndia )
Nov.2020 - Mar.2022
  • Successfully owned projects and profit & loss statement generating $1.5 Million annual revenue by working with over 20 accounts using consultative approach
  • Managed portfolio across various industries and key accounts - Meta, Amazon, Infosys, Tata.
  • Ensured customer success by managing customer expectations, defined scope, established delivery timelines and quality standards
  • Aligned internal stakeholders to customer ROI and performance targets
  • Conducted regular internal and external business reviews and effectively communicated to all stakeholders the project status. Predicted potential risks, challenges & outlined proactive solutions to resolve them
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability through existing clients by 30%
  • Led account management training for new hires, providing hands-on guidance for seamless onboarding and fostering skilled team.

Business Manager

Centaur Paper Converters
Feb.2018 - Nov.2020
  • Managed overall P&L & supervised team of 10, including sales, production, delivery, and accounting team
  • Recruited and trained sales executives, achieved monthly sales goals through consultative approach
  • Achieved 80% revenue growth in 2019-20, added 200+ new clients, met sales targets
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Planned and implemented production, managed supply chain, reduced raw material costs by 24% by researching new vendors and negotiating

Education Specialist

Xseed Education
Oct.2017 - Feb.2019
  • Orchestrated high-level meetings with key decision-makers across various verticals to align business objectives, secure academic buy-in, and drive revenue growth exceeding $200K annually
  • Utilized consultative sales approach to present and sell Products, SaaS and revenue share solutions
  • Trained 100+ school personnel on brand building and marketing, conducted Parent Orientations for 3000+ parents on child development
  • Successfully upsold and cross-sold additional products to existing clients

Manager - B2B Corporate Sales

Treebo
Jun.2016 - Oct.2017
  • Led and mentored team of 3, generating monthly revenue of $150K
  • Launched sales operations in new western cities, achieving 91% regional growth
  • Acquired 200+ corporate accounts, maintained >40% activation rate through account management
  • Developed high-performance B2B sales team through campus, lateral hiring

Education

PGDM - Marketing

SIES College of Management Studies, Navi Mumbai
07.2014 - 06.2016

Bachelor of Computer Science -

Sinhagad College of Science
07.2009 - 06.2012

Skills

Client Relationship Management

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Timeline

Enterprise Account Manager - PhonePe
Apr.2022 - Current
Key Account Manager - PhonePe ( GigIndia )
Nov.2020 - Mar.2022
Business Manager - Centaur Paper Converters
Feb.2018 - Nov.2020
Education Specialist - Xseed Education
Oct.2017 - Feb.2019
Manager - B2B Corporate Sales - Treebo
Jun.2016 - Oct.2017
SIES College of Management Studies - PGDM, Marketing
07.2014 - 06.2016
Sinhagad College of Science - Bachelor of Computer Science,
07.2009 - 06.2012

Certification

Fundamentals of Digital Marketing, Google Digital Garage

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Indrajeet ChitteEnterprise Account Manager