Indrajeet Chitte
Enterprise Account Manager
Summary
Results-driven professional with 8 years of stellar experience. Renowned for crafting enduring partnerships, retaining pivotal accounts, and strategically amplifying profit channels. Excelled in expanding professional networks, wielding influence with decision-makers, and seamlessly navigating issue resolution and customer relationship management. Masterfully leveraging proven prospecting techniques, maximized repeat business opportunities and consistently broadened the client base, achieving optimal outcomes.
Overview
8
8
years of professional experience
Work History
Enterprise Account Manager
PhonePe
Apr.2022 - Current
- Drove annual revenue of $2.5 Million by cultivating & fortifying long lasting diverse portfolio of over 30 brands
- Successfully managed brands across diverse sectors, including BFSI, D2C, Gaming, Travel, FMCG, Automobiles, and Telecom, within APAC and EMEA regions
- Proactively analyzed evolving client needs and identified cross sell and upsell and opportunities. Contributed to increase in average client revenue by 20%
- Led comprehensive onboarding process for new customers, ensuring thorough product awareness and facilitating smooth transition into fully engaged and successful accounts
- Maintained ongoing engagement with clients and drove adoption by developing tailored success plans, regularly reviewing product performance and results, and optimizing campaigns through strategic use of various levers
- Successfully conducted quarterly and monthly business reviews, providing comprehensive insights, performance assessment, strategic recommendations and showcase solution value to build strong client relationship
- Achieved 80% retention rate by conducting risk assessments for each customer, proactively mitigating potential issues to prevent customer churn and drive long-term success.
- Provided insights and relayed voice of customer with internal teams, including Marketing, Product, Engineering, Operations and Finance and helped bridge gap between customers and internal teams
- Built loyalty & trust by effective issue resolution and customer relationship management and documented and formalized customer success stories
- Created internal processes that helped increase alignment of internal stakeholders to surpass customer expectations
Key Account Manager
PhonePe ( GigIndia )
Nov.2020 - Mar.2022
- Successfully owned projects and profit & loss statement generating $1.5 Million annual revenue by working with over 20 accounts using consultative approach
- Managed portfolio across various industries and key accounts - Meta, Amazon, Infosys, Tata.
- Ensured customer success by managing customer expectations, defined scope, established delivery timelines and quality standards
- Aligned internal stakeholders to customer ROI and performance targets
- Conducted regular internal and external business reviews and effectively communicated to all stakeholders the project status. Predicted potential risks, challenges & outlined proactive solutions to resolve them
- Analyzed sales and customer data to identify trends and opportunities for increased profitability through existing clients by 30%
- Led account management training for new hires, providing hands-on guidance for seamless onboarding and fostering skilled team.
Business Manager
Centaur Paper Converters
Feb.2018 - Nov.2020
- Managed overall P&L & supervised team of 10, including sales, production, delivery, and accounting team
- Recruited and trained sales executives, achieved monthly sales goals through consultative approach
- Achieved 80% revenue growth in 2019-20, added 200+ new clients, met sales targets
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Planned and implemented production, managed supply chain, reduced raw material costs by 24% by researching new vendors and negotiating
Education Specialist
Xseed Education
Oct.2017 - Feb.2019
- Orchestrated high-level meetings with key decision-makers across various verticals to align business objectives, secure academic buy-in, and drive revenue growth exceeding $200K annually
- Utilized consultative sales approach to present and sell Products, SaaS and revenue share solutions
- Trained 100+ school personnel on brand building and marketing, conducted Parent Orientations for 3000+ parents on child development
- Successfully upsold and cross-sold additional products to existing clients
Manager - B2B Corporate Sales
Treebo
Jun.2016 - Oct.2017
- Led and mentored team of 3, generating monthly revenue of $150K
- Launched sales operations in new western cities, achieving 91% regional growth
- Acquired 200+ corporate accounts, maintained >40% activation rate through account management
- Developed high-performance B2B sales team through campus, lateral hiring
Education
PGDM - Marketing
07.2014 - 06.2016
Bachelor of Computer Science -
07.2009 - 06.2012
Skills
Client Relationship Management
Strategic Account Development
Negotiation
Issue Resolution
Upselling & Cross Selling
Data Analysis & Solutioning
Sales Forecasting
CRM Proficiency (Salesforce, HubSpot)
Account Retention
Client Needs Assessment
Consultative Selling
Cross-Functional Collaboration
Timeline
Enterprise Account Manager - PhonePe
Apr.2022 - Current
Key Account Manager - PhonePe ( GigIndia )
Nov.2020 - Mar.2022
Business Manager - Centaur Paper Converters
Feb.2018 - Nov.2020
Education Specialist - Xseed Education
Oct.2017 - Feb.2019
Manager - B2B Corporate Sales - Treebo
Jun.2016 - Oct.2017
SIES College of Management Studies - PGDM, Marketing
07.2014 - 06.2016
Sinhagad College of Science - Bachelor of Computer Science,
07.2009 - 06.2012
Certification
Fundamentals of Digital Marketing, Google Digital Garage