Indrajeet Karmakar
Key Account Manager
Cuttack
Summary
Experienced in developing and executing sales strategies to achieve business goals, utilizing negotiation skills and market analysis to drive success. Track record of building and maintaining strong client relationships to ensure sustained growth and satisfaction. Skilled in effective communication and problem-solving to address client concerns and enhance their experience. Positive, collaborative, and detail-focused individual with a strong foundation in quality analysis principles and a keen eye for identifying process improvements. Well-versed in industry standards and methodologies, with practical knowledge of data analysis and software testing tools, dedicated to contributing to team success and enhancing product quality through rigorous testing and insightful feedback.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Key Account Manager
NetAmbit Value First Services Pvt Ltd
01.2025 - Current
- I am working for the Flipkart Grocery process. Where we need to onboard new shops and from that shop we need to collect new orders by approaching new customer those who come to that shop.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Managed relationships with key accounts, ensuring alignment with client needs and overall business objectives.
- Developed and executed account strategies that increased customer retention and satisfaction through tailored solutions.
- Trained and mentored junior account managers on best practices in relationship management and effective communication techniques.
- Resolved escalated customer issues swiftly by coordinating with internal resources to provide timely solutions that maintained client trust.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Negotiated client contracts and
Senior Sales Officer
Anetica Consulting Pvt. Ltd
05.2024 - 11.2024
- Identified new business opportunities through careful analysis of market trends and competitor activity.
- Regularly attended training sessions and professional development workshops to refine skills and stay current with best practices in the field.
- Sells products and services by establishing contact, developing relationships with prospects, and recommending solutions.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Currently handling 126 dealers with a team size of 15 executives, as well as 06 SBP (SOLVE BUSINESS PARTNER COMMISSION AGENT).
- 1 time highest achiever ever in East India.
Relationship Officer
Quess Corporation Ltd.
07.2023 - 05.2024
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Contributed to growth of branch's assets under management by consistently meeting sales targets.
- Enhanced team productivity by providing ongoing training and support to Junior Relationship Officers.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Quality Analyst
Teleperformance Global Private Limited
03.2022 - 01.2023
- Conducted thorough root cause analyses on recurring defects, resulting in implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Quality Analyst
Hinduja Global Solutions, HGS
09.2021 - 02.2022
- Conducted thorough root cause analyses on recurring defects, resulting in implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Senior Associate Quality
Tech Mahindra
12.2017 - 09.2021
- Trained and supported new team members, maintaining culture of collaboration.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Education
ACCOUNTING
DDCE Utkal University
04.2001 -
INTERMEDIATE CETIFICATE - COMMERCE
Raghunath Jew College
MATRICULATION - undefined
JHS School
Skills
Sales Presentations
Personal Information
- Father's Name: Tapan Karmakar
- Date of Birth: 07/24/92
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hinduism
Timeline
Key Account Manager
NetAmbit Value First Services Pvt Ltd
01.2025 - Current
Senior Sales Officer
Anetica Consulting Pvt. Ltd
05.2024 - 11.2024
Relationship Officer
Quess Corporation Ltd.
07.2023 - 05.2024
Quality Analyst
Teleperformance Global Private Limited
03.2022 - 01.2023
Quality Analyst
Hinduja Global Solutions, HGS
09.2021 - 02.2022
Senior Associate Quality
Tech Mahindra
12.2017 - 09.2021
ACCOUNTING
DDCE Utkal University
04.2001 -
INTERMEDIATE CETIFICATE - COMMERCE
Raghunath Jew College
MATRICULATION - undefined
JHS School
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