INDRAJEET KUMAR
RANCHI
Summary
Dynamic Customer Support Engineer with extensive experience in preventive maintenance, troubleshooting, and spare parts sales for heavy machinery. Expertise in utilizing diagnostic tools to optimize equipment performance, enhance customer satisfaction, and ensure seamless maintenance operations. Proven ability to solve complex problems, drive parts sales, and promote teamwork for operational success.
Overview
12
12
years of professional experience
Work History
Customer Support Engineer
GMMCO LTD (CK Birla Group)
SAMBALPUR
01.2022 - Current
- Facilitate technical customer support for HEMM, maintaining optimal equipment performance within Mahanadi Coalfield Ltd.
- Manage the repair, troubleshooting, and maintenance of CAT machines, including D11T Track Dozers, 988H Wheel Loaders, 834K Wheel Dozers, and off-highway trucks (777E and 773E) to ensure operational efficiency.
- Oversaw the maintenance of CAT 3412 HEUI, C18, C32 ACERT engines, and power-shift transmissions.
- Conducted regular system maintenance and updates to prevent potential issues.
- Documented daily machinery performance metrics, and arranged timely maintenance for enhanced operational efficiency.
- Conducted major troubleshooting and repair work to address equipment failures efficiently.
- Analyzed failure patterns, and maintained comprehensive records for all equipment.
- Monitored inventory levels of parts and materials, ensuring they were sufficient to meet customer demand.
- Developed and implemented safety protocols to ensure compliance with OSHA regulations.
- Supervised safe handling, storage and disposal of hazardous materials.
- Educated staff members on proper use of personal protective equipment.
- Built strong customer relationships to increase Sales.
- Followed up on parts availability notifications to keep customers informed about the status and progress of work orders.
Summer Trainee
JINDAL STEEL & POWER LIMITED
Ramgarh
06.2017 - 08.2017
- Possess foundational knowledge of wire rod production, flow processes, and quality testing in Wire Rod Mill, JSPL.
Summer Trainee
TATA MOTORS
Jamshedpur
03.2014 - 04.2014
- Acquired extensive knowledge of truck assembly processes and production methods.
- Employed various functions to ensure product quality and operational efficiency.
- Learned effective techniques to enhance production methods and assembly workflows.
Summer Trainee
PREMSONS Motor
Ranchi
06.2013 - 06.2013
- Conduct normal service and maintenance including air, oil, and fuel filter changes, lubricant replacements, brake oil exchanges, clutch plate replacements, wiper servicing, wheel balancing, and wheel alignment
Education
B. E - Mechanical Engineering
MEDICAPS Institute of Technology
Indore, Madhya Pradesh05-2018
DIPLOMA - Automotive Engineering
UNIVERSITY POLYTECHNIC B.I.T. Mesra, Ranchi
RANCHI, Jharkhand10-2014
MATRICULATION -
R.T.C. PUBLIC SCHOOL KEDAL RANCHI
RANCHI, Jharkhand05-2010
Skills
- Automotive equipment maintenance, troubleshooting, and repair of CAT D11T Track Dozers, 834K Wheel Dozers, 988H Wheel Loaders, and off-highway trucks (777E & 773E)
- Field Service experience
- Technical support
- MS Office
- Maintenance planning
- Predictive maintenance
- Mechanical systems
- Hydraulic systems
- Electrical & Electronics systems
- Root-cause analysis
- Software integration
- Goal oriented mindset
- Basic knowledge of CAD/CAM
- Data analysis
- Parts ordering
- Diagnostic testing
- Engine diagnostics
- Troubleshooting machinery
- Warranty handling
- Effective communication
- Improve customer satisfaction
- Achieved Sales Goals
Personal Information
- Date of Birth: 02/01/96
- Gender: MALE
- Marital Status: Unmarried
Training ( Caterpillar Certified Examination)
- Diesel Engine
- Electrical & Electronics
- Hydraulic system
- Brake system
- Applied Failure Analysis
- CAT D11T Dozer
- Mining equipment management
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge. I look forward to an opportunity to serve in your esteemed organization.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Customer Support Engineer
GMMCO LTD (CK Birla Group)
01.2022 - Current
Summer Trainee
JINDAL STEEL & POWER LIMITED
06.2017 - 08.2017
Summer Trainee
TATA MOTORS
03.2014 - 04.2014
Summer Trainee
PREMSONS Motor
06.2013 - 06.2013
B. E - Mechanical Engineering
MEDICAPS Institute of Technology
DIPLOMA - Automotive Engineering
UNIVERSITY POLYTECHNIC B.I.T. Mesra, Ranchi
MATRICULATION -
R.T.C. PUBLIC SCHOOL KEDAL RANCHI
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