INDRAJEET KUMAR
KHAGARIA
Summary
Dynamic professional with extensive experience at Arohan Financial Services Ltd. excelling in team leadership and recovery strategies. Proven track record in enhancing productivity and achieving collection targets. Proficient in MS-Office and adept at training teams, fostering a culture of excellence and accountability in financial services.
Overview
11
11
years of professional experience
Work History
Deputy Divisional Receivable Manager (DDRM)
Arohan Financial Services Ltd
Varansi
10.2024 - Current
- As a DDRM, I am responsible for handling a team of CRMs and ensure team meets their customer coverage and collection targets from PAR90 customers & special customer pools allocated for Recovery and implement control processes to prevent forward flow from allocated pool, strategics initiatives to ensure more recoveries, supervise key ongoing initiatives like Sandhi, Insurance, Lok Adalat, etc., enhance capabilities of the field cadre and anchor the review forums with CRM and RO/ZO/HO.
- Responsible for team's productivity, facilitate refresher trainings for the recovery team at regular intervals and present different MIS to highlight concern areas.
- Fraud cases, if found, have to be reported and coordinated with Audit dept. for further investigation/ action.
- I need to be aware of market situations/ conditions, and may need to manage/ interact with third-parties as may be required.
- Arohan Financial Services (P) Limited is a NBFC MFI and providing group and individual credit products to customers. Arohan has established its presence in nine states.
Cluster Receivable Manager
Arohan Financial Services Ltd.
Khagaria
09.2022 - 09.2024
- Strive for 100% customer coverage by the team per month.
- Setting daily, weekly and monthly target of PAR 60 collection of allotted REs.
- Maintain weekly PAR tracker and prepare MIS on team performance.
- Conduct multiple daily, weekly and monthly review meetings with all REs.
- Conduct daily role-plays/ provide training to RE on client handling techniques, collection mechanisms and on conducting Extra-ordinary Center Meeting (ECM).
- Focus on dormant customers/ centres along with RE during branch visits.
- Coordinate with HO for the closure of System-related OD/ Insurance cases.
- Manage OTS schemes and/or Legal measures as per set procedures/policies.
- Maintain Profit and Loss statement of her/ his cluster.
- Report to DRM on a daily basis on key parameters.
Regional Quality Head
Arohan Financial Services Ltd.
10.2021 - 08.2022
- 2 Months in Oriental insurance, Dangra toil, Ranchi (Motor Claims settlement process).
- 1 Months Internship in Narnolia security ltd. Ranchi (Jharkhand).
- Arohan Financial Services (P) Limited is a NBFC MFI and providing group and individual credit products to customers. Arohan has established its presence in nine states.
Regional Process Manager
L & T Finance Ltd.
Muzaffarpur
07.2020 - 05.2021
- Responsible for portfolio management, Cash management, Training delivery, and Process discipline.
- Robbery intimation, Insurance claim process and tracking, Banking reconciliation and clearing pendency tracking, Branch visit and check process of internal & external audit Compliance.
- Conducting need base training. Daily monitoring cash sign off assigned region.
- To review Pending CLI case. To monitor and trained for credit appraisal and collection process & debt recovery process trap, disbursement process discipline.
- New Branch expansions and process (rent agreement, bank deposit, and new business area survey).
- Data Analysis and Compilation.
Territory Manager
L & T Finance Ltd.
Muzaffarpur
03.2018 - 06.2020
- Responsible for disbursements and collection of allotted territory.
- Review of performance of branch and team members.
- Monitoring of disbursements and collection.
- Hiring and training of branch manager, operation manager and field staff.
- To lead a team of 9 branch managers, 9 branch operation managers, two audit executives, 63 field officers.
District Manager
Capital Trust Ltd.
Jalandhar
12.2016 - 01.2018
- To lead a team of 2 Area manager cum credit verification officer, five branch managers, one mis officer, 5 cashiers, one audit executive, 25 center manager and five field officers.
- Responsible for performance and administration of assigned five district branches, provisioning of financial services, customer service and performance of all branch staff, concentrating on the poorly performing staff, providing them guidance and assistance.
- Other key responsibilities include overdue management, Daily branch related bank transaction, inputs data, liaisoning with local administrative authorities for legal matter related to branch operation, preparing and sending different reports as per requirement of reporting officer and Head Office.
- To surprise visit to each Branch under my supervision, once in a month.
- To ensure that all AM, Audit executive & BM, submits their weekly report to me and I need to make a summary report and need to take corrective action against it and to present to Operation head.
- To make sure target achievement in his division with good quality of credit appraisal.
- To make sure about 'No arrears tolerance policy' (0% PAR).
- Capital Trust Limited is a Non-Banking Finance Company with over 30 years in the financial services industry. Capital Trust Limited has a history of having represented over 25 international banks, having had Joint Ventures with Kinetic for two-wheeler financing and Joint Ventures with DBS Bank of Singapore for Stock Brooking.
Territory Manager
Taraashna Services Private Limited
07.2015 - 11.2016
- To lead a team of three branch managers and eighteen field officers.
- As Territory manager, I am responsible for performance and administration of assigned area branches with good quality credit appraisal, provisioning of financial services, customer service and performance of branch staff, concentrating on the poorly performing staff, providing them guidance and assistance.
- To surprise visit to each branch under my supervision and make sure target achievement in his territory with good quality of credit appraisal.
- Taraashna Services Private Limited (TSPL) started its journey in June 2012 and has rapidly emerged as one of the trusted partners for banks in the access to finance domain.
Branch Head
Arohan Financial Services Ltd.
Hajipur
12.2014 - 07.2015
- To lead a team of six Field Officers and One BQR.
- As Branch Head, I am responsible for performance and administration of assigned branch, provisioning of financial services, customer service and performance of Field Officers, concentrating on the poorly performing Field Officers, providing them guidance and assistance.
- Other key responsibilities include overdue management, GRT, credit appraisal and surprise visit to each center manager under my supervision, branch expense requisition and settlement, daily branch related bank transaction, inputs data in OMNI, liaisoning with local administrative authorities for legal matter related to branch operation, preparing and sending different reports as per requirement of reporting officer.
- Arohan Financial Services (P) Limited is a NBFC MFI and providing group and individual credit products to customers. Arohan has established its presence in nine states.
Education
MBA - Rural Development management, Rural and agricultural development, Rural marketing
Jaipur National University
Jaipur01-2021
PGPBIFS - Banking, insurance & financial services, Financial service marketing, Insurance & Banking
Xavier Institute of Social Service (XISS)
RANCHI01-2011
B.A - Public Administration, Financial administration, Administrative theory, Development administration
IGNOU
NEW DElhi01-2009
Skills
- MS-Office
- Tally
- DTP
- Software install & Repairing
Personal Information
- Date of Birth: 02/15/88
- Gender: Male
- Nationality: Indian
- Marital Status: Married
References
- Vijay Singh, DRM, Arohan Financial Services Ltd., 8652231006
- Md. Shamim, Sr. DRM, Arohan Financial Services Ltd., 9831233425
Extracurricular Activities
Served as Cultural and Sports Representative in XISS.
Hobbies and Interests
- Watching business news
- Surfing net
Projects
- Reliance Mutual Fund
- LIC
- Oriental Insurance
- Long term investment decision: SIP investment
- Agency as a career
- Motor Claims settlement process
Training
Sales management program for sales officers, ICICI BANK
Achievements And Awards
- 2nd Position Performer DDRM awarded in DRD FY 2024-2025
- Best CRM awarded in DRD collection Full EMI activation FY 2022-2023
- 3rd Position CRM awarded in DRD collection FY 2023-2024
- 2nd Position CRM awarded in DRD collection Full EMI activation FY 2023-2024
- 1st position in Punjab north state and 2nd position in all state of Capital Trust LTD. in Q4 of 2017 highest disbursement and achiever of business District manager awards
Language Fluency
- English
- Hindi
Timeline
Deputy Divisional Receivable Manager (DDRM)
Arohan Financial Services Ltd
10.2024 - Current
Cluster Receivable Manager
Arohan Financial Services Ltd.
09.2022 - 09.2024
Regional Quality Head
Arohan Financial Services Ltd.
10.2021 - 08.2022
Regional Process Manager
L & T Finance Ltd.
07.2020 - 05.2021
Territory Manager
L & T Finance Ltd.
03.2018 - 06.2020
District Manager
Capital Trust Ltd.
12.2016 - 01.2018
Territory Manager
Taraashna Services Private Limited
07.2015 - 11.2016
Branch Head
Arohan Financial Services Ltd.
12.2014 - 07.2015
MBA - Rural Development management, Rural and agricultural development, Rural marketing
Jaipur National University
PGPBIFS - Banking, insurance & financial services, Financial service marketing, Insurance & Banking
Xavier Institute of Social Service (XISS)
B.A - Public Administration, Financial administration, Administrative theory, Development administration
IGNOU