Indrajeet Shukla
Prayagraj
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Strong Knowledge of Anti-money Laundering and Regulatory Requirements of Fraud Analysis/risk Management, Security Management,
Vigilance & Investigation and Fraud Prevention Management. Adroit In Steering Improvement Initiatives Focusing On Streamlining &
Managing Operations With Proactive Planning, Introducing New Concepts & Steering Change.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader- Operations
HCL Technologies
07.2016 - 03.2024
- Smooth Transactions the Mortgages, Cards Services, New Credit Card Business
- Handling 30-35 Associates, and 2 SMEs, with 3 deferent service Lines, I.E a
- ASU (Account Switching Unit.& Account Closures, Account Opening/Onboarding- KYC & AML b
- Mortgages (Servicing & Indexing) c
- CCS (Cards Closer Services) & CCNBT (Credit Cards New Business Team) d
- KYC under Security Operations cum secured Loans Area
- Review with Sr
- Manager/Group Manager/AGM & Clients on basis of weeks/Monthly performance
- Most of the focus was on SLA & primarily on Quality (Audits of Auditors included)
- Controlling Productivity, Utilization, and Quality along with the FTE leakage % to allow the volume to be covered on same day & take the profitability % on higher side.
Education
Skills
- Microsoft Office (MS-WORD /MS-EXCEL /POWER POINT /OUTLOOK)
- Communication Skills
- Leadership Skills
- E-mail Writing Skills
- Mentoring
- Work Planning
- Quality Improvement
- Team Supervision
- SOP Adherence
- Service Level Agreements
- Client Support
- Issue Resolution
- Team motivation
- Attention to Detail
- People Management
- Work Planning and Prioritization
- Daily workflow
- Leading Team Meetings
- Performance Improvement
- Goal Setting
Certification
I, Certify that to the best of my knowledge and behalf, this CV correctly describe myself, my qualifications and my experiences.
Languages
English
Hindi
Personal Information
- Father's Name: Late. Hari Kant Shukla
- Date of Birth: 05/07/94
- Gender: Male
- Marital Status: Married
Hobbies and Interests
- Web Searching
- Coocking
Timeline
Team Leader- Operations
HCL Technologies
07.2016 - 03.2024
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