Summary
Overview
Work History
Education
Skills
Accomplishments
How I Create Value
Timeline
Generic
Indrajeet Singh

Indrajeet Singh

Ahmedabad

Summary

Dynamic Implementation Manager at RapidOps Solutions with expertise in client onboarding and CRM integration. Proven track record in leading cross-functional teams and enhancing customer engagement through tailored training programs. Skilled in project management and technical troubleshooting, driving operational excellence and client satisfaction. Committed to continuous improvement and delivering impactful solutions.

Overview

9
9
years of professional experience

Work History

Implementation Manager

RapidOps Solutions Pvt Ltd
Ahmedabad
01.2022 - Current
  • Oversaw the complete onboarding and implementation lifecycle for enterprise clients adopting Salesmate CRM, ensuring smooth and timely rollouts.
  • Led discovery and planning sessions to tailor CRM configurations and workflows aligned with each client’s unique business requirements.
  • Acted as the primary point of contact for enterprise clients throughout implementation, addressing concerns, managing expectations, and ensuring high levels of satisfaction.
  • Directed and mentored a team of Implementation Specialists, driving excellence in client service and operational efficiency.
  • Worked extensively with project management tools such as Asana, Jira, and YouTrack to plan, track, and manage client implementations and internal initiatives.
  • Designed custom automations and utilized Salesmate’s public APIs to integrate CRM functionalities with clients' existing platforms and tools.
  • Implemented third-party integration solutions using platforms such as Zapier, Make.com, Integrately, and Pabbly to extend CRM capabilities and streamline client workflows.
  • Designed and facilitated structured training programs for new hires and interns, supported by a custom Learning Management System (LMS) to scale onboarding and knowledge sharing.
  • Monitored and guided the creation of help articles, user guides, and training content to enhance customer self-service and improve overall user experience.
  • Collaborated with stakeholders and technical teams to manage escalations, generate support tickets, and effectively communicate resolution progress to clients.
  • Collaborated with cross-functional teams (Product, Sales, and Support) to continuously refine onboarding strategies and enhance the client experience.

Technical Support Engineer

Vodafone Idea
Ahmedabad
03.2017 - 11.2021
  • Collaborated with business leaders and cross-functional technical teams to deliver support solutions aligned with corporate objectives and customer experience goals.
  • Provided Tier 1 and Tier 2 technical support for telecom infrastructure and enterprise platforms, resolving incidents related to VoIP systems, mobile network configurations, and VPN access.
  • Troubleshot issues using diagnostic tools, system logs and network monitoring solutions (e.g., Wireshark, PRTG, SolarWinds), ensuring rapid resolution and minimal downtime.
  • Developed and enforced standardized support protocols across communication channels (email, chat, phone, ticketing systems) to ensure consistent service quality.
  • Maintained and updated CRM and ITSM tools (e.g., Siebel, Amdocs, Jira) to log support cases, escalate complex incidents, and track resolution timelines.
  • Created and monitored support tickets, collaborating with internal engineering and infrastructure teams to resolve escalated technical issues and provide real-time updates to clients.
  • Analyzed support trends and customer feedback to recommend product and service enhancements, contributing to long-term support strategy and product reliability.
  • Conducted root cause analysis (RCA) for recurring technical problems, implemented corrective actions, and documented solutions to prevent future incidents.
  • Trained junior support staff and collaborated on process improvements, helping to scale support operations while maintaining SLAs and CSAT targets.

Business Analyst

Etech Global Services
Gandhinagar
06.2016 - 01.2017
  • Designed and implemented customized customer experience surveys for Medallia’s Fortune 500 clients, aligning survey logic and structure with business goals and data strategies.
  • Created and maintained an internal knowledge base covering system configurations, best practices, and technical troubleshooting for survey deployments.
  • Collaborated cross-functionally with analysts, developers, and support teams to gather and document functional and technical requirements for survey applications and new feature rollouts.
  • Transformed raw client data into actionable insights through KPI dashboards and performance metrics, enabling informed decision-making and continuous improvement.
  • Developed reusable templates, models, and knowledge assets to standardize survey development across departments, ensuring scalability and consistency.
  • Led client consultations to understand technical requirements, propose solutions, and deliver tailored survey systems that enhanced customer insight and operational impact.

Education

Engineering - Computer Science

Vidya Bhawan Polytechnic College
Udaipur
11-2014

High School -

Lakshmipat Singhania School
Rajasthan
04-2011

Skills

  • Client onboarding and CRM implementation
  • Training and development
  • Project management
  • Learning management systems
  • Cross-functional collaboration
  • Technical troubleshooting
  • Customer engagement
  • Process improvement
  • Team leadership

Accomplishments

    High Achiever Award for Outstanding Onboarding Skills and Professionalism, Received the High Achiever Award in recognition of exceptional performance in onboarding new enterprise clients, the award was given for consistently demonstrating high levels of professionalism, attention to detail, and a customer-centric approach throughout the onboarding process. Recognized for effectively managing complex client requirements, ensuring seamless CRM implementations, and providing proactive support to enhance client satisfaction.

How I Create Value

I leverage my expertise in CRM architecture, API integrations, automation platforms, and technical project execution to drive scalable, efficient business solutions, from leading complex Salesmate CRM implementations to building automated workflows with tools like Zapier, Make.com, and Integrately. I optimize customer onboarding, support operations, and data workflows. My hands-on experience with project management systems (Jira, YouTrack, Asana) and LMS development enables me to streamline processes, enhance cross-functional collaboration, and reduce technical friction I bring a systems-thinking approach to solving real business challenges, ensuring technology serves as a strategic enabler, not just a tool

Timeline

Implementation Manager

RapidOps Solutions Pvt Ltd
01.2022 - Current

Technical Support Engineer

Vodafone Idea
03.2017 - 11.2021

Business Analyst

Etech Global Services
06.2016 - 01.2017

Engineering - Computer Science

Vidya Bhawan Polytechnic College

High School -

Lakshmipat Singhania School

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Indrajeet Singh