Indrajit Chakraborty

• Working for credit card collection from bucket zero to recovery and also to reduce flows.
• Managed and supervised more than ten people.
• Mentoring agents and conduct meetings to discuss issues and concerns on daily basis.
• Providing resolution to customers through emi collection/overdue clearance /waiver and also guide them for settlement and foreclosure of loans.
• Coordination with other operations for payment updating and also to reconcile open entries in suspense account.
• Maintaining zone wise, bucket-wise/efficiency collection report to know performance.
• Maintaining productivity report to monitor agent wise performances.
• Handling customer queries and social media escalations, and managed approx. 50 calls to customers with proper resolutions which scaled reduction of flows.
• Taking part in allocation strategy of collection along with top management for better results.

• Managed debts collection, follow up and analysis of all overdue outstanding debts from clients and perform debtor's reconciliations.
• Chased clients of UK & Ireland & Guernsey on regular basis for outstanding balances as per amount, ageing and the line of business.
• Managed and supervised all accounts receivable for key accounts in western European region, including global broker houses such as Willis, Aon, Lockton, AJG & JLT.
• Posting cashes received from our banks to our tool Genius to ensure cashes are allocated by credit controllers in respective country ledger.
• Built relationships with clients and follow up by all mean of positive effective communication (i.e. Via Email /Lync calls/ Video Conference) regarding all unpaid balances.
• Making timely payments to clients/insureds though wire and ACH transactions (International & Domestic) i.e. ACH/SWT/OWT Also, transferring the payments internally within different branches of AXA XL
• Auditing daily tasks performed by fellow credit controllers in timely manner following standard operating procedure and maintain KPI's
• Automate collection reports and reduces the FT's count by 0.8%.

ACHIEVEMENTS:

• Impact Challenge-Impress Customers"- Awarded for Innovative Ideas to automate report send to clients
• Awarded with "Kaizen" for successful transition of work from Guernsey to India operations for Kidnap & Random line of business
• Monetary Award by AXA XL for "Commitment towards Goal"- responsible in keeping BAU in normal while merger of XL and Catlin Business
• Awarded with "Thank you" and "Bravo" by team members for error resolution and processing timely payments to external parties

• Working knowledge of General Ledger Accounting and Reconciliations for bank Royal Bank of Canada.
• Clearing outstanding Proof suspense and Adjustment#3 entries created by bank at over 15,000 Branches all over USA and CANADA.
• Doing reconciliation for various types of Business, personal and GBSC client accounts.
• Detecting fraud cheques before clearing and alerting bank regarding same.
• Clearance of suspense open items & follow up with various groups for resolution.
• Analyzing errors done by bank which are affecting General Ledger of Bank and Banks customer’s account through various applications like Siebel, On demand and IRIS.
• Debiting & crediting the client accounts via. service Platform as per investigation done.
• Generating MIS reports for company for all suspense GL entries etc.
• Handling process related escalations, resolving same and responding to customer.
• Reviewing and ensuring daily controls are in place before approving payment proposals.
• Handling daily ageing GL Entries, resolving same immediately with proper feedback within TAT.
• Training and Mentoring new joiners on applications/process knowledge
• Worked with different application like Iris, Sales platform,DDA,TLM, Pega, Sibel & MDCS (On-Demand Reports) for proper investigation.

• Working for Glaxosmith (GSK) Accounts Payable team for Germany.
• Processing invoices by following two-way match and three way matching concepts after getting in workflow.
• Preparing vendor contracts and processing vendor payments as per due dates by passing the bills with PO, GRN, DR note & CR notes.
• Managing PO/vendor management process to meet customer’s requirement within defined timeline.
• Preparing paid on time (POT) status report weekly to judge efficiency of agents and thus implies stability of process.
• Accountable for making suppliers payments, queries, reconciliations and grievances.
• Daily monitoring and updating of production of all agents in dashboards and also ensure all activities is complete and accurate prior to month end close.
• Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
• Team lead with RCA for escalations and errors for all agents.
• Assisting team lead to prepare data for calls with client on weekly basis.
• Working knowledge on application like File Net and JDE (J.D Edwards).

ACHIEVEMENTS:

• Rewarded with "STAR Award" for reducing Turn-Around-Time
• LEAN certified from Genpact and have attended different grooming and education at work sessions.
• Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations