Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
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Indrajit Chowdhury

Indrajit Chowdhury

Pune

Summary

Dedicated and results-oriented Assistant Front Office Manager with extensive experience in the hospitality and facility management sectors. Proven expertise in leading front office teams, optimizing operational efficiency, delivering exceptional guest experiences, and driving revenue growth. Strong interpersonal and conflict-resolution skills complemented by a proactive management style.

Overview

9
9
years of professional experience

Work History

Assistant Front Office Manager

Crowne Plaza IHG
11.2024 - Current
  • Oversee front desk operations ensuring efficient guest check-in/check-out and smooth daily workflow.
  • Manage staff scheduling, training, and performance evaluations to maintain high service standards.
  • Optimize room revenue through rate management and upselling initiatives.
  • Handle guest inquiries and resolve complaints promptly to maximize guest satisfaction.
  • Coordinate with housekeeping and maintenance teams to ensure room readiness and cleanliness.

Duty Manager

Ibis Aerocity
02.2023 - 01.2024
  • Supervised daily hotel operations across departments ensuring service quality and operational efficiency.
  • Addressed guest complaints and escalations professionally to maintain loyalty and satisfaction.
  • Assisted in staff management and training, especially during peak operational hours.

Assistant Community Manager

AWFIS
04.2022 - 01.2023
  • Managed coworking space operations ensuring client satisfaction and seamless facility management.
  • Coordinated with vendors and service providers for maintenance and supplies.
  • Assisted in community engagement and organized events to promote user interaction.

Front Office Executive

Taj Banjara
11.2019 - 03.2022
  • Delivered high standards of guest service aligned with brand expectations.
  • Managed front desk functions including check-in/check-out and billing accuracy.
  • Promoted room upgrades and hotel services effectively increasing revenue.

Front Office Supervisor

Double Tree By Hilton
10.2018 - 11.2019
  • Led front office team improving guest service delivery and operational efficiency.
  • Resolved guest issues professionally enhancing overall satisfaction scores.
  • Trained and supervised team members, monitored performance against KPIs.

Front Office Associate

Taj MG Road
04.2017 - 09.2018
  • Managed guest registration and requests ensuring smooth front desk operations.
  • Maintained billing accuracy and upheld hospitality service standards.
  • Assisted in upselling hotel services contributing to revenue growth.

Front Office Associate

Four Points By Sheraton
07.2016 - 03.2017
  • Supported front desk operations focusing on guest satisfaction and operational accuracy.
  • Coordinated with housekeeping and maintenance to ensure seamless guest experiences.

Education

Bachelor of Arts - B.Sc - Hotel Management

Guru Nanak Institute of Hotel Management
05.2016

Skills

  • Opera PMS
  • MS Office Suite (Word, Excel, Outlook)
  • Guest Relationship Management
  • Staff Training & Supervision
  • Conflict Resolution
  • Room Revenue Optimization
  • Reservation Systems
  • Team Leadership
  • Upselling Techniques
  • Hospitality Service Standards
  • Front Office Operations

Languages

English
Bilingual or Proficient (C2)

Software

Opera

Opera Cloud

Timeline

Assistant Front Office Manager

Crowne Plaza IHG
11.2024 - Current

Duty Manager

Ibis Aerocity
02.2023 - 01.2024

Assistant Community Manager

AWFIS
04.2022 - 01.2023

Front Office Executive

Taj Banjara
11.2019 - 03.2022

Front Office Supervisor

Double Tree By Hilton
10.2018 - 11.2019

Front Office Associate

Taj MG Road
04.2017 - 09.2018

Front Office Associate

Four Points By Sheraton
07.2016 - 03.2017

Bachelor of Arts - B.Sc - Hotel Management

Guru Nanak Institute of Hotel Management

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Indrajit Chowdhury