Indrajit Jaiswal
Senior Manager Process Excellence
Gurugram
Summary
Accomplished Senior Manager Process Excellence with 17+ years of experience in initiating and overseeing business transformation and productivity initiatives in a manner that balances customer experience, efficiency and effectiveness by utilizing various methodologies (i.e. Six Sigma, Lean) and best practices within the industry. Ability to translate business vision and strategy into operational excellence projects. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Senior Manager - Process Excellence
HCL Tech
12.2023 - Current
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
- Conducted in-depth analysis of existing operational processes to identify inefficiencies, bottlenecks, and opportunities for enhancement.
- Collaborated with cross-functional teams to streamline processes, eliminate waste, and optimize resource allocation
Senior Manager -Operational Excellence
Jones Lang LaSalle (JLL) Residential Services
6 2021 - 1 2023
- Driving, Digital Transformation Projects for client finance service lines like OTC, AP, AR and Vendor Management and Lease Admin process
- Creating improvement projects roadmaps and identifying improvement opportunities
- Governing desktop automation projects in collaboration with automation team
- Mentoring and driving advance lean and short term lean projects
- Mentoring Green Belt projects and conducting Green Belt trainings
- Evaluating digital ideas from operations and conducting feasibility assessments to pursue projects
- Successful closure and governance of ideas received from businesses
Manager Black Belt
Genpact
08.2019 - 06.2021
- Driving Black Belt Process Improvement, Reengineering, Automation Projects for FP&A Vertical
- Mentoring GB Projects ??
- Metric Movement, Reengineering, IT Deployment projects Gathering data, developing business case, calculating BI (Monetizable & Non-Monetizable)
- Successful completion of all the phases of projects and containing governance
- Engaging with the stake holders and creating Value generation road maps
- Leading 6 Sigma projects using data and process door approach
Quality Business Specialist
Majorel - Bertelsmann Marketing Services
09.2016 - 07.2019
- Establish key performance indicators (KPIs) and metrics to measure the effectiveness and impact of operational excellence initiatives. Monitor and analyze performance data, identify trends and opportunities for improvement, and communicate findings to stakeholders.
- Proactively addressed escalated customer issues with timely resolutions that also identified root causes for preventative action in the future.
- Coordinated multidisciplinary team meetings to discuss project progress regularly while addressing any concerns or obstacles in a timely manner.
- Managed vendor relationships effectively through regular communication updates and performance evaluations, ensuring high-quality products and services were provided at competitive prices.
QA Specialist
Eli India
03.2015 - 08.2016
- Facilitated effective communication between QA, development, and management teams through regular status updates on ongoing projects, including progress reports and issue tracking metrics.
- Develop, implement, and maintain quality assurance processes and procedures to ensure compliance with industry standards, regulatory requirements, and organizational objectives.
- Provide training and support to internal teams on quality assurance processes, tools, and best practices. Develop and maintain comprehensive documentation, including test plans, procedures, and guidelines, to ensure consistency and transparency in quality assurance activities.
Transactional Quality Lead
Concentrix
03.2010 - 08.2014
- Monitoring performance, and driving continuous improvement initiatives.
- Leveraged data analytics tools to monitor trends in service, enabling proactive problem-solving efforts before escalation into larger issues.
- Communicated effectively with customers regarding their concerns or inquiries related to product quality or safety.
- Promoted teamwork and collaboration within the Quality team, leading to increased productivity and overall job satisfaction.
Sales Associate
Horizon E Connect
03.2007 - 11.2009
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
B.A - Psychology
Indira Gandhi National Open University (IGNOU)
New Delhi 01.2016 - 04.2019
Skills
Knowledge Management
Master Black Belt
Agile Methodology
Certified Black Belt
Process Excellence
Business Transformation
Business Analysis
Change Management
Process Improvement
Process Re-engineering
Data Analysis
RPA
Certification
Master Black Belt
Additional Information
17 Years 1 Month
Timeline
Senior Manager - Process Excellence
HCL Tech
12.2023 - Current
Manager Black Belt
Genpact
08.2019 - 06.2021
Quality Business Specialist
Majorel - Bertelsmann Marketing Services
09.2016 - 07.2019
B.A - Psychology
Indira Gandhi National Open University (IGNOU)
01.2016 - 04.2019
QA Specialist
Eli India
03.2015 - 08.2016
Transactional Quality Lead
Concentrix
03.2010 - 08.2014
Sales Associate
Horizon E Connect
03.2007 - 11.2009
Senior Manager -Operational Excellence
Jones Lang LaSalle (JLL) Residential Services
6 2021 - 1 2023
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